Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

LUCKY!!!!!!!! Every time I call, they say that they can only replace it with the same device because the system will not allow them and all that crap!!!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

@ modmyppc, how long ago was this? and how many tps did you have?

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

Well let them replace it then!

They said that same thing to me, I got three replacements then they finially said "Looks like you can upgrade"

They gave me a list of phones and the TP2 wasn't one of them. He even said "theres one more" when I told them that the phones on the list dont measure up to the TP.

I asked him whats the "Theres one more" mean and he told me to hold on...

He tried to push another phone on me but I wouldn't budge, then he finially gave me the TP2

Idk maybe a 3 months or so..

The cool thing is that My friend gave me the mogul. I got the TP from the store for free because they couldn't fix the mogul. Then I called Advance technical support for the TP2 still for free =D>

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I was never able to get one for free. I had the keyboard issue on the TP 3 different times but I always went into the store and each time they replaced the keyboard. The charging port stopped working a few months ago but because it was physically damaged I had to file a claim thru asurion. When I filed the claim my only option was to get the TP2, they didn't even offer the TP.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

they keyboard was inoperable and i called in. (few months ago) they offered me all the available phones that had a hardware keyboard. tp2, pre, pre pixi..etc. no hassle, it was my 3rd tp1 replacement. received my new tp2 in 2 days with an extra battery to boot.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

the reason i asked is that from what the op posted, they've only had 2 replacements. i had 9, called *2 (i didn't want to go back to the store either :)), and was told to take it to a repair store. they took 5 mins looking at it, then ordered a brand new tp2. most of the people who called *2 were either given another tp, or told that they could get a tp2 if the warehouse had them. i found it easier to go to the repair store.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

i did. you have to take your tp1 in 5 times for them to automatically do it.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

as everyone said already ... if you`ve had 3 or more replacements you need to demand an upgrade, but your best bet is to form a relationship with a store thats how i got mine after a few crapped out.

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I only had one touch pro, had very few problems with it, but noticed people were getting the free upgrade for the tp2 so I called sprint, told them I was having a lot of problems with my touch pro.

exact things I complained about was :
calls dropping randomly,
no service inside of my house,
keyboard will randomly stop working, have to soft reset. sometimes it stops working for a couple of hours.

the lady apologized and said we'd have to replace it with a TP2 or a palm pre.
I accepted her apology and got my TP2 for free!

Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange
 

I did...I called them very upset about a third touch pro failing in less than a year, and demanded an upgrade...got the touch pro 2...initially I was going to have to pay the difference in price, but after more complaining, I got that fee waived as well, and maintained my ability to upgrade the phone less than 2 later...and I held off for a few more months and got my Evo at a regular upgrade/new customer/premier price...so now I have a semi-functional touch pro and fully functional touch pro 2 sitting on the desk at home...the touch pro is useless to me, but I have 3 batteries for it, the TP2 is a fabulous battery charger for the Evo (same battery)...