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Old 06-17-2010, 02:59 PM
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JDM_SOHC
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Re: Did anybody get their touch pro 2 free for touch pro via sprint advanced exchange

Quote:
Originally Posted by eyepoker View Post
You have to go to a store. First thing they do is look at the water sensors to ensure that you haven't dunked it in water thus negating your warranty. Once that is done the next thing they do is offer a list of replacement devices, one of which will be the TP2. That only if your device is faulty - i.e., if the keyboard doesn't work.
Not true...

I called *2, was transferred to Technical Support, than transferred to Advanced Technical Support, and was offered a TP2 for my TP1... I was on my 5th TP1 so I think they could see it was about time, but yeah I dont go into any of the Sprint stores and haven't been to one in years... I do everything online or on the phone, that's what all the quick-dial options are for, *2, *4, etc...
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