Verizon XV6800 Hard Reset - Account Investigations

[jesusio]

Good afternoon everyone. I had a strange experience with my new XV6800 (got it on 1/08/0. After playing with it for a few days and doing a couple of bluetooth oriented reg edits, my jawbone was not connecting on a regular basis I decided to do a hard reset. Ran my hard reset. Installed my programs. Got online via PIE. All was working well. Decided to make a call and received the following message:

"unable to authenticate your phone. If you continue to experience problems making calls, please call #8899 from your wireless phone."

So I called this number and it took me to "Account Investigations." The woman was very nice, called me on a landline.

Had me call ##778, edited "A-Key". Entered in 27 digit number. Saved, soft reset. Phone came up and I was able to call.

She said that Verizon had a lot of problems with allowing customers to hard reset their phone and that ALL customers will now have to call after a hard reset in order to authenticate their service. I told her I'd be calling several times a week since I break my phone alot. She laughed and said it was fine.

I don't use this phone to tether and it is on a business account in good standing. I decided to hard reset again to test her statement (about all customers having to do this). Sure enough, "unable to authenticate your phone. If you continue to experience problems making calls, please call #8899 from your wireless phone." Called #8899, they called me back on land line, verified my account info, told me to do a soft reset, phone worked fine. Did not have to run the ##778.

So, my long-winded question would be: Has anyone else experienced this on a hard reset or is it just me? This phone is not going to be as much fun to play with if this is actually the new Verizon policy.

Thank you for any help.

[f35ncfd]

I have hard reset my Verizon 6800 3 times and had to call in each time.

[jesusio]

Thank you for the reply. This is good to know, hopefully they are open 24/7.

[Mastanthony89]

The Reps are supposed to tell you about this then you get the new PDA phones. They are open 24/7 but from 1-7AM there is usually a 45 min wait time.....it stinks lol

[michaelk]

Originally Posted by Mastanthony89

... but from 1-7AM there is usually a 45 min wait time.....it stinks lol

experience speaking?

[Nunim]

I don't understand why they make you do this, Sprint doesn't...

[friguy3]

b/c its verizon and they make no sense, ask a dumb question get a dumb answer

[Splitter]

This is on their OEM ROM right? I flashed my 6800 the day I got it... I've hard reset it twice since to change radio ROMs... never had to call anyone.

[Phreddo]

Originally Posted by Nunim

I don't understand why they make you do this, Sprint doesn't...

yet

i'm sure they're watching verizon on this one

[nuguy]

It's not their fault, "It's the Network"...