GPS Letter to Verizon

[nerdherd]

Hey just thought I'd share this letter that I got from Verizon when I wrote to them telling them that the GPS lock was garbage:

Thank you for contacting us here at Verizon Wireless. I am sorry to hear about your concern regarding the capabilities of the Omnia. My name is Vanessa, and I can definitely forward your concerns to the proper channels. Below I have included more information:

Verizon Wireless is always looking for ways to enhance our phones to better meet the needs of our customers. Your comments have been forwarded to our Marketing and Design department for review and consideration. Your feedback provides us with the perfect opportunity to hear exactly what you think, and often leads to improvements you will see in the future. If additional information is needed, a member of our Marketing and Design department will be in contact with you.

Jordan, in forwarding your concerns, I hope that I was able to resolve your concerns. Thank you for being the best part of the Verizon Wireless family. Should you have additional questions or feel your concerns are not resolved, please reply to this e-mail.

Sincerely,

Vanessa
Verizon Wireless
Customer Service

I'm still not happy they did it, but at least this is a reasonable response. Those other letters back that I've seen saying that it didn't meet their testing requirements or whatever is a load of bull. In any case I'm running the leaked CC20 ROM now, so I'm semi-satisfied for the moment.

[Adrynalyne]

Allow me to fix what they said.

Verizon Wireless is always looking for ways to enhance our phones to better meet the needs of ourselves. Your comments have been forwarded to \dev\null without further review or consideration. Your feedback provides us with the perfect opportunity to tell you exactly what you want to hear, and often leads to irritations well into the future. If additional information is needed, a member of our Marketing and Design department will be laughing at you.

[bgill55]

Originally Posted by Adrynalyne

Allow me to fix what they said.

Its funny cause its true!!!!!=D>

[krushr]

welcome to the customer service world of "copypasta".

There is no Vanessa.
There is no concern.
There is no "customer service".

The responder-bot simply copy-pasted a canned response containing your name. It's a form letter, nothing more.

[nerdherd]

*sigh* And I thought I was special...;P

[nitrous9200]

I was just about to say, the response is always the same. At least eBay tries to make it seem more real, they have Indian names and one or two grammatical errors. That's what customer service has come to these days.

[brandogg]

It's not a real response.

[psycho_maniac]

i wouldnt hold your breath cuz you would be dead by the time they actually replied and i love Adrynalyne's rewording of it. i believe that more then the first post HAHA

[wesscoggin]

"Gps will be unlocked if you buy the GPS hardware kit that they will sell for $89.95. The antenna included in the kit will plug directly into your rear orifice." - wes 2009 speaking on Verizon's plans for the Omnia 2

I must quote myself....lol

[devinc]

Dear Nerdherd:

The cake is a lie.