Treo 700wx for Touch PRO - FREE??? Thanks Sprint

[richcracker]

Just got this email from customer care...

Dear Mr. D,

I understand that the Palm Treo 700p is not working well and you wish to purchase the HTC Touch PRO.

HTC Touch PRO will be launched on October 19, 2008. Considering, that you are not satisfied with your current handset, I have an alternative for you.

As mentioned above, PRO will be launched on October 19, 2008; therefore, I suggest you to reply us on this date and we will order the return kit for Treo 700p and also place an order for HTC Touch PRO.

You will receive the return kit and Treo 700p within the next 3 to 5 business days after placing the order. Please keep the tracking number for the return kit with you.

You will have to write back after three days (with the tracking number) of returning the handset and we will apply the credit of total cost of Treo 700p on your account.

In this manner, you will get the HTC Touch PRO for free.

I have put the supporting note on the account so that we will have a point of reference.

We respect you as a Sprint customer and bound to provide you with the best customer service. Reply back to us if you have further queries.

Sincerely,
Customer Service Specialist
Sprint

I emailed them back to confirm that I have the 700wx and no the 700p, but I assume it will be the same. I'm pretty happy to say the least.

[shark1987]

Well good to see I wasn't the only lucky SOB!!!! How long have you had the 700wx?

[richcracker]

I've had the 700wx for a little over 2 years, with 1 insurance swap during that time. As I recall I got a discount from retention at the time I purchased it, it was pretty new to the market as well at the time. Sprint is actually stepping up to the plate, I've been a customer for over 10 years and this is the easiest upgrade(if it goes through as planned) that I've encountered.

[shark1987]

Wow, that's awesome. My family has had the same account for about the same number of years. Maybe that's why they're so lenient with us?

And up until last year (when I bought the mogul) we've just been getting the free phones and never had a reason to swap them out. Now I'm hooked and I'll probably never get a regular phone again!

[richcracker]

Ya, I think they definitely may be more lenient with long time subscribers. I honestly don't see myself leaving Sprint in the near future so long as they keep taking care of me this way. Once I activate the PRO I might need to have a discussion with retention about my plan though...I don't think my plan includes TV and such, but I do know it has unlimited data.

[shark1987]

how much are you paying for the internet? I think I'm signed up for the Vision pro pack that comes with unlimited txt, unlimited data, and basic TV. but it's an outrageous price of like $30/month.

[ghettokamel]

are you guys able to keep the same plan through the upgrade?

[themuffinman]

Originally Posted by ghettokamel

are you guys able to keep the same plan through the upgrade?

Yeah, it seems like most people that got deals on the diamond kept their same plan just extended for 2 years