Treo 800w has been giving me problems.. Diamond??

[ScrapMaker]

If you like entering data on your device, then you would want to avoid the Diamond. The touchscreen just isn't good enough to match anything a hardware keyboard can offer. The original Touch has a better touchscreen and that Diamond, (but it's QVGA.)

[dannzeman]

Originally Posted by motocrossyz85

So my phone has been having a ton of problems... not charging right... settings going back to default all the damn time... so on and so forth..

So I have used the treo 700wx and now this and I am just about ready to go to something else.. I love the keyboard and the cut and paste and all the other features that makes the phone a Treo but I am sick of having my text message tone go back to default all the time!

So what do you guys think I should do. I already had the first one replaced and this one is doing the same damn thing.

Please help!

What 3rd party apps and hacks/tweaks have you done to it? Is all this happening to your completely stock, untouched 800w? If it is untouched then you should take it back and get a new one. If you have a lot of stuff installed with tweaks and whatnot then backup, hard reset and begin install things one by one until you find the culprit.

Originally Posted by motocrossyz85

so everyone thinks I should just stay with the treo? does anyone have any reasons?

Text input is way easier on the 800w. Not a fingerprint magnet. Fast.

The Diamond is a good phone its just very different than the 800w; intended for very different uses. If you're really considering it I'd try to makes friends with someone that has one and borrow it for a bit. Or just camp out in the Sprint store for several hours until your familiar with it.

[ScrapMaker]

I see a lot of threads in here, about problems with the 800w... what is the general concensus on problems? What are common/unavoidable problems? I know the Diamond/Pro problems, and right now they keep me from using it for business/pleasure use.

[DSGamer]

Originally Posted by ScrapMaker

I see a lot of threads in here, about problems with the 800w... what is the general concensus on problems? What are common/unavoidable problems? I know the Diamond/Pro problems, and right now they keep me from using it for business/pleasure use.

What problems with the Diamond/Pro are you talking about? Not saying they don't have problems. I think they do. I was just curious if I was alone in what my issues were.

[ScrapMaker]

Well, since you asked, people can't get upset...

Shared Problems:
-Poorly designed touchscreen. The borders are insensitive. This causes critical WM components to be hard to use. SIP, start, X/ok, and scrollbars.
-Heat/charging/radio issues (Diamond is supposedly worse.

Pro Only:
-Poor build quality--battery, buttons, d-pad, slider, backlights, spacing, you name it.
-Wretchid battery life, (compared to GSM model.)
-Intense delay/lag when rotating screen, (to enter a text, or something quick becomes pain in the ***, real quick.)
-Crashing in the middle of the night, (making the alarm functions, or emergency-use out-of-the question.)
-Battery drains even while plugged in, during normal phone-call use. No BT, WIFI, internet (which isn't possible,) or anything else going on.

Not EVERYONE is experiencing these problems, but a lot of people are, and there are quite a few fanboys who brush off the issues, and claim that they aren't a big deal, and find "workarounds." -- for example, people have tried using ice packs to cool the phone. Others leave the keyboard slid open to cool the phone so it doesn't overheat/crash/drain/etc. Others suggest putting under A/C vents... the list goes on, but frankly, I am not here to nurse my phone to health.

I love tinkering with Windows Mobile, and I don't think I can ever use another OS, because of who I am, and my job--but the Pro and Diamond just feel like they aren't quite ready for prime time.

The guy at the counter who accepted my return said that he was not surprised I was returning it. He said the majority of people who bought it--returned it (the Pro.)

To each their own, and some people may not experience ALL of the problems I list--like I did, but you will run into a few major ones, and it's your call if you can deal with it when it occurs.

Simply put, we should not have to deal with HTC's design/manufacturing/QC mistakes.

---

okay, that's all I will say on the subject, because people are tired of hearing that stuff--even though it's all 100% true... people on this site don't take kindly to anti-HTC stuff... most threads are not only closed, but completely deleted if you start pointing out flaws in the Pro...

[jscher2000]

Originally Posted by ScrapMaker

I see a lot of threads in here, about problems with the 800w... what is the general concensus on problems?

Forums are all about discussing problems, so no surprise there.

There are problems with some 800w's that require an exchange, but I think the list of design issues that cannot be fixed with a known registry change or existing third party software is short:

(1) Battery life: you can optimize power usage, but at some point you just have to deal with the small battery by getting another one, using a higher capacity third party model, getting one or more extra chargers, etc.

(2) Not true stand-alone GPS: you need to be on the Sprint network to get your initial satellite fix.

(3) Lack of adapters for the (proprietary?) micro-USB connector, such as 3.5mm headphone adapters.

(4) Square, high dpi resolution screen incompatible with some software. Now that Samsung is using a 320x320 screen for the Epix/Saga, I suspect developers will view this resolution as more mainstream. (There might be a software workaround for this that shadowboxes older applications, but I haven't seen any.)

[rdm]

Originally Posted by ScrapMaker

I see a lot of threads in here, about problems with the 800w... what is the general concensus on problems? What are common/unavoidable problems? I know the Diamond/Pro problems, and right now they keep me from using it for business/pleasure use.

The general conclusion on the 800w is if you don't have one yet, don't get it but to wait a bit for the model that is a year newer, the Treo Pro.

There are over 20 bug and defects and/or problems on the 800W I had listed to myself when comaring with the Touch. Among the 800w problems I had:

1) incoming calls frequently don't ring and often don't register. This is not good for business users.

2) Really bad battery life.

3) Very bad sound quality. I have used both and the handset and speakerphone sound quality on the 800w is even worse than the Touch Pro.

4) Poor sound output into headphones

5) GSP standalone not working at all. It only works as aGPS (assistance from network). The pro has Standalone and aGPS. Palm said they were fixing it and then said they won't. So standalone is disabled on the 800W.

6) Defects such as vertical lines showing up on the screen. I had one where this happened intermittently and one where it kept happening after resets. (Sprint has a support note on this hardware failure).

7) Soft reset bug. You can get lockups with soft resets quite often. Since lots of people do programmed soft resets on scheudle, and the 800w does need frequent soft resets, this is a serious hassle.

Hard reset bug. You can get freezes on hard reset.

9) Active synch problems. Palm has tried to fix this but the same problem persists. You often have to cycle the usb several times to get sync.

10) programs/maps losses ability to sort by distance. It works at first, and then stops sorting and soft and hard and soft reset don't fix it.

11) It can go into a weird cycle with stock set up where keypad and screen light up. This will rapidly draining battery in an hour or so if you don't catch it.

Other subjective problems include recessed screen which all the professional devices are dropping. It gets dirty and you lose utility in the corners without stylus use. There is also bad quality control with 800w build. I had paint coming off buttons after only a short period of two months.

The bug/problem list I had for the 800W goes on but for me it was enough to have me exchange it.

[ScrapMaker]

Sounds like I'll avoid the 800w. My boss already gave me permission to buy the X1 when it comes out.

[dannzeman]

Originally Posted by rdm

The general conclusion on the 800w is if you don't have one yet, don't get it but to wait a bit for the model that is a year newer, the Treo Pro.

There are over 20 bug and defects and/or problems on the 800W I had listed to myself when comaring with the Touch. Among the 800w problems I had:

1) incoming calls frequently don't ring and often don't register. This is not good for business users.

I've never had this problem. Are you sure this is a device issue or a network issue? Or possibly installed programs messing with something?

Originally Posted by rdm

2) Really bad battery life.

3) Very bad sound quality. I have used both and the handset and speakerphone sound quality on the 800w is even worse than the Touch Pro.

4) Poor sound output into headphones

Through the speakerphone, yes it sucks. Through the headphones, bluetooth or teathered, I think its pretty good.

Originally Posted by rdm

5) GSP standalone not working at all. It only works as aGPS (assistance from network). The pro has Standalone and aGPS. Palm said they were fixing it and then said they won't. So standalone is disabled on the 800W.

6) Defects such as vertical lines showing up on the screen. I had one where this happened intermittently and one where it kept happening after resets. (Sprint has a support note on this hardware failure).

7) Soft reset bug. You can get lockups with soft resets quite often. Since lots of people do programmed soft resets on scheudle, and the 800w does need frequent soft resets, this is a serious hassle.

I've never had my 800w freeze on a soft reset and do them at least 2-3 times a week. Over the last month I've been doing them about 10 times a week because I've been testing so much software.

Originally Posted by rdm

Hard reset bug. You can get freezes on hard reset.

9) Active synch problems. Palm has tried to fix this but the same problem persists. You often have to cycle the usb several times to get sync.

10) programs/maps losses ability to sort by distance. It works at first, and then stops sorting and soft and hard and soft reset don't fix it.

11) It can go into a weird cycle with stock set up where keypad and screen light up. This will rapidly draining battery in an hour or so if you don't catch it.

Other subjective problems include recessed screen which all the professional devices are dropping. It gets dirty and you lose utility in the corners without stylus use. There is also bad quality control with 800w build. I had paint coming off buttons after only a short period of two months.

The bug/problem list I had for the 800W goes on but for me it was enough to have me exchange it.

I've only had about 4-5 of the problems you've listed. I'm really sorry you've had such a terrible experience with this phone.

Originally Posted by ScrapMaker

Sounds like I'll avoid the 800w. My boss already gave me permission to buy the X1 when it comes out.

Not that I'd recommend anyone not get the 800w but if you can get the X1 then by all means go for it. That'd be awesome!

[skeegcpp]

Originally Posted by dannzeman

I've never had this problem. Are you sure this is a device issue or a network issue? Or possibly installed programs messing with something?
Through the speakerphone, yes it sucks. Through the headphones, bluetooth or teathered, I think its pretty good.
I've never had my 800w freeze on a soft reset and do them at least 2-3 times a week. Over the last month I've been doing them about 10 times a week because I've been testing so much software.
I've only had about 4-5 of the problems you've listed. I'm really sorry you've had such a terrible experience with this phone.

Not that I'd recommend anyone not get the 800w but if you can get the X1 then by all means go for it. That'd be awesome!

i would still get it, besides what they posted..like u said, only a few are known issues with the phone, but pretty much any has its own list, IMO