Quote:
Originally Posted by ScrapMaker
I see a lot of threads in here, about problems with the 800w... what is the general concensus on problems? What are common/unavoidable problems? I know the Diamond/Pro problems, and right now they keep me from using it for business/pleasure use.
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The general conclusion on the 800w is if you don't have one yet, don't get it but to wait a bit for the model that is a year newer, the Treo Pro.
There are over 20 bug and defects and/or problems on the 800W I had listed to myself when comaring with the Touch. Among the 800w problems I had:
1) incoming calls frequently don't ring and often don't register. This is not good for business users.
2) Really bad battery life.
3) Very bad sound quality. I have used both and the handset and speakerphone sound quality on the 800w is even worse than the Touch Pro.
4) Poor sound output into headphones
5) GSP standalone not working at all. It only works as aGPS (assistance from network). The pro has Standalone and aGPS. Palm said they were fixing it and then said they won't. So standalone is disabled on the 800W.
6) Defects such as vertical lines showing up on the screen. I had one where this happened intermittently and one where it kept happening after resets. (Sprint has a support note on this hardware failure).
7) Soft reset bug. You can get lockups with soft resets quite often. Since lots of people do programmed soft resets on scheudle, and the 800w does need frequent soft resets, this is a serious hassle.
Hard reset bug. You can get freezes on hard reset.
9) Active synch problems. Palm has tried to fix this but the same problem persists. You often have to cycle the usb several times to get sync.
10) programs/maps losses ability to sort by distance. It works at first, and then stops sorting and soft and hard and soft reset don't fix it.
11) It can go into a weird cycle with stock set up where keypad and screen light up. This will rapidly draining battery in an hour or so if you don't catch it.
Other subjective problems include recessed screen which all the professional devices are dropping. It gets dirty and you lose utility in the corners without stylus use. There is also bad quality control with 800w build. I had paint coming off buttons after only a short period of two months.
The bug/problem list I had for the 800W goes on but for me it was enough to have me exchange it.