lost 700wx, deactived last night, found old one today

[scottyAPS]

What they will do is this, right before they ship the new one out, they will perform an esn swap, which will deactivate the old one and place a "lost/stolen flag" on the esn of the old one. If you try to activate it, the sprint rep will say it has been flagged by sprint's fraud dept. they is only one way to get it able to be reactivated and that is through a "ESN Scrub" You will NEVER ever be able to use that old one anymore.

[calebu2]

You could consider the $50 to be a processing fee to cover the work involved in sending a new phone out. If sprint can charge $18-36 to activate a new phone, I can imagine that the insurance company does not find it difficult to charge $50 in this situation.

Heck, I paid my $6/mo for 2 years with no claims on my Treo 600. You'd think that I'd deserve some kind of no-claims bonus but that bought me absolutely nothing. I decided not to insure my 700wx.

Sadly, I expect that the hassle that you are facing with this situation is driven by the people who do try to cheat the system. If the weren't rigid in their rules, there would probably be a way for somebody to get two phones out of the situation or pull some other kind of scam.

I'd consider the $50 to be an expensive lesson to learn (In the grand scheme of things, it's nothing compared to doing something stupid with your house or car and having to pay the premium to get that fixed).

[Boxt]

Originally Posted by mohamie

shortly after this post i called sprint back and asked for tech support.
asked them if they could turn the old phone back on, he told me i would
have to take it to a sprint store then said hold on let me try. well it worked
but now i have a new wx coming and i spent $50

what to do...

Customer care- tech support have nothing to do with insurace carrier/charge.Call retention as recommened in my first post Saving yourself alot of hassel with un-need charges.
Keep in mind if you were to lose a phone in the next 6 months they will be very reluctant to replace because of claim time frame.Make your insurence work for you not agenst you
Call Retention my friend


Cheers
Phil C

[remlle]

Ill give ya 25 for the whole phone dude. ill help ya eat some of the cost of loosing it

[mohamie]

Originally Posted by remlle

Ill give ya 25 for the whole phone dude. ill help ya eat some of the cost of loosing it

wow talk about some bargain hunters haha

[wowthatisrandom]

the same shit happened to me when i had my a900... lost it for a week activated another old phone i had laying around while i looked for it... ended up finding it b4 the assholes at the insurance dept sent it....

so i called sprint explained to them what happened they told me to send the new one back and that they would deal with the insurance people..

i sent the new one back i guess they called sprint bc i never got charged the 50bux... so i was happy

[mohamie]

they have 50 pending on my account right now

man if i was 10 years younger i would just sell the new one coming and see what happens

[Eagle1]

If you don't have to send it back, you might consider donating it to a user on here called Bad Sector. He has created an app which directs audio to the bluetooth headset. He is attempting to make it work with the Treo 700w, but is not having much luck. This may help all Treo users with something that is badly needed.