Re: Sprint Denies PPC customers from sending picmail
 

I sent the email to 2 directors and a VP. I have connections. They won't be able to fix the issue. The only people that can fix it is the people that changed it. Calling and talking to exec svcs is the best option. Cathy Walker gets updates on those. If there are enough complaints she will look into it. It is really the best way.

I don't blame you for leaving for lack of 3G. I would too. I don't ever remember them advertising that phone of such features but that has been a while. If they actually did then they should have refunded you for the phone. I understand that this is a little late but usually they right such mistakes.

Re: Sprint Denies PPC customers from sending picmail
 

Okay, fair enough. How do we get ahold of exec svcs? Honestly, if that has the best chance of getting through to this company, I'm all for it and will gladly call. Just let me know what number to call.

Re: Sprint Denies PPC customers from sending picmail
 

I work for Sprint Nextel like many of you and I work in the an Area that has alot to do with Data services. Unfortunately its a whole lot more complicated than Sprint just not wanting PPC users to send Pic mail, there are binding software agreements between Windows and Sprint that stipulate only certain features and functions can be preloaded with the WM devices and that these services must be approved by Microsoft. I don't know what the bickering point is between Sprint and ole Bill G. but for some reason the Pic mail client was not allowed to be loaded with the preloaded apps along with licensing with the mms programs. all that said, if we complain, we might get someone that is above me to broker something but I don't know. Everyone I have talked to has just side stepped the question and honestly there is not much focus or concern on this issue because there aren't enough complaints about it. ALL of that said. As of About 30 minutes ago Sprint is Now offering the "simply everything" plan $99 for everything....unlimited minutes (like vzw and att) but also in that package is unlimited data (including blackberry bis, navigation, etc) and unlimited txts....start calling and get those plans changed...thats one heck of deal.

Re: Sprint Denies PPC customers from sending picmail
 

here ya go.. I have no idea how current this is
Sprint: Sprint CEO's Phone Number, And 25 Other Sprint Execs'

DO WORK SON DO WORK!!!

Re: Sprint Denies PPC customers from sending picmail
 

It's so old, you don't even have the current CEO on there.

His name is Dan Hesse.

Re: Sprint Denies PPC customers from sending picmail
 

update 5/29/07

Plus if you think they are going to answer you are mistaken. They are a little busy and I am sure they have changed the numbers.

As far as exec services, there is no direct number that I know of. If someone knows of one please let me know. There is a page of all sprint phone numbers on PhoneNews.com. See below for direct link. My advice is call retentions and see if they can get you in contact with them. I think Exec Svcs just call customers back.

See all numbers for all carriers here: http://www.phonenews.com/phones/inde...Numbers#Sprint

Re: Sprint Denies PPC customers from sending picmail
 

All right...how does that explain the lack of MMS on Palm and BlackBerry OS devices?

Re: Sprint Denies PPC customers from sending picmail
 

I thought Palm OS devices had MMS.

Re: Sprint Denies PPC customers from sending picmail
 

I don't know...I haven't used a Palm device, but I was under the impression all PDA phones require pictures to be sent as email attachments. I certainly know that this is the case for the BlackBerry OS as well as WM, so "the Microsoft wouldn't let us excuse" still doesn't hold water.

Re: Sprint Denies PPC customers from sending picmail
 

I checked the Centro on Sprint.com and says it is Pic and Vid mail capable.

It could be a valid reason, it doesn't necesarilly need to explain why BBs don't have MMS, there maybe other different reasons for that.

Re: Sprint Denies PPC customers from sending picmail
 

Is a post here (buzz) a signing of the petition or is the petition hiding somewhere?

Re: Sprint Denies PPC customers from sending picmail
 

Who knows...the descriptions for sending pictures are the same on Sprint's site for the Treo 755p and the Touch ("Take pictures and videos and share them easily with family and friends."

You are right in that it could be a valid reason, but since the BB 8830 that my girlfriend (Verizon) uses for work can do MMS, yet the BB 8830 I used to have with Sprint couldn't, I don't buy that as the real reason. Same goes for the 8130 (pearl). Verizon's can, Sprint's cannot.

Makes me think something other than big, bad Microsoft is to blame.

Re: Sprint Denies PPC customers from sending picmail
 

I was thinking more along the lines of Sprint being at blame ;)

Obviously it can be done on a CDMA network as proven by VZW, so maybe Sprint just didn't want to pay licensing fees for WM and BB... who knows.

Re: Sprint Denies PPC customers from sending picmail
 

To the best of my knowledge no BB has MMS. I have been wrong before but I thought that was a feature it has always lacked on any carrier. Please prove me wrong if I am, but that was my impression.

Re: Sprint Denies PPC customers from sending picmail
 

Nope, BB's do have MMS...even a long time ago (2005) when I used the 7100t on T-Mobile they were MMS capable.

If you look at the product description for the 8130 (CDMA Pearl) they say MMS is available on "some versions" heh heh. Yay Sprint.

Does look like I may have been mistaken about VZW's 8830 having MMS...I swore I saw it when I was setting things up for my girlfriend, but apparently not. Or her BES admin disabled MMS and the setting is gone now that she activated it.

Re: Sprint Denies PPC customers from sending picmail
 

Then I'm wrong. I have no idea why sprint would ignore such a feature. They have the server side, it would have to be licensing I guess. I can't think of any other reason. Setting up an actual petition would be a nice idea. One that includes both BB and WM. If someone gets one up let me know. I can try to get it front page coverage on PhoneNews.com. It should get a lot of signatures.

Re: Sprint Denies PPC customers from sending picmail
 

Not here, but here: http://forums.buzzaboutwireless.com/...thread.id=2455

Re: Sprint Denies PPC customers from sending picmail
 

All of the above does not explain why the workaround MMS solution we came up with has been BLOCKED by Sprint. Obviously, we CAN send PIX messages/MMS because up until 1-1/2 months ago we WERE. Sprint claimed too much traffic on their system, then some lame thing about porn pictures.....

Yet all their DUMB phone users can send pix/MMS and porn or whatever they like. You would think that since Sprint markets the PPC devices as BUSINESS devices they wouldn't worry about such siliness. \

The other thing that puzzles me is this: wont this block cause more traffic on their e-mail servers as they force us to send pics through e-mail? I totally believe this was a vendetta against PPC users after all the flack over issues with PPC devices. It makes no sense when you consider blocking the Arcsoft workaround creates more e-mail traffic. THUMBS DOWN TO SPRINT

Re: Sprint Denies PPC customers from sending picmail
 

the latest explanation is that we are guilty of software piracy by taking the Arcsoft app and setting it to send to the Sprint server. Supposedly they "discovered" it was being used and blocked the app to prevent legal actions by Verizon's app being "pirated" to send picmail. I posted on the buzzaboutwireless that to my knowledge the app came as part of a software upgrade package and was benign.

Arrr matey! I'm a friggin pirate!:bs:

Re: Sprint Denies PPC customers from sending picmail
 

Whats the big deal anyway? all i do is click on send to it opens my email i select the contact info (for people with cell service i add in the phone # @pm.sprint.com and it sends it as pic mail and it uploads it to my pic mail account and i do use a sprint mogul. i -even emailed to me at myphone#@pm.sprint.com and it said i have new pic mail and click to view. real simple

Re: Sprint Denies PPC customers from sending picmail
 

^^^
The big deal is not everyone has sprint so I don't think that works with everyone. Arcsoft made it a lot easier to send pictures and integrated itself as if it was a part of the phones software. Of course we can still receive it, but we cant send with ease but other, cheaper phones can and the same phones on different networks can. Thats why its a big deal. I mean, who makes a camera phone without mms???

Re: Sprint Denies PPC customers from sending picmail
 

As has been discussed extensively on buzzaboutwireless.com, you are guilty of infringement of intellectual property by copying the Arcsoft application and using it on a Sprint device, for which Arcsoft has neither been paid nor issued a license. The fact that other carriers purchased a bulk license and the end users on those other carriers were not required to pay separately for the application does not make it public domain. In specifically what licensed "software upgrade package" do you believe that you received the Arcsoft application?

As has also been discussed extensively on that forum, Sprint Picture Mail is described in the Sprint online marketing materials as including only the ability to send pictures to computers and to Sprint phones. It does not claim to allow sending pictures to devices on other carriers' networks, nor does it specify what method is available to send pictures. Since you can currently email pictures from your phone to devices on almost any carrier's network, you are actually receiving more services than the Sprint plan actually includes.

Re: Sprint Denies PPC customers from sending picmail
 

So then why is Sprint so DAMN cheap? Hey Sprint, SPEND MONEY on a license!

QUIT BEING CHEAP. Just like opting for CS reps from The Philippines and outsourced domestic reps that aren't directly employed by Sprint, this will come back to bite you.

Re: Sprint Denies PPC customers from sending picmail
 

Maybe because they lost more money last quarter than they were actually worth? Maybe that had something to do with it??? I agree that they need to license it but does anyone know what it actually costs?

Re: Sprint Denies PPC customers from sending picmail
 

I agree I have been a loyal sprint customer since 2001 and here I finally upgrade to a PDA phone and it is not allowing me to send MMS. No it is Sprint who does not allow it, because T-Mobile carries it and so does Cingular of course under a different alias and not as the mogul but they are all HTC phones and MMS came as a program on their phones. Sprint just never wanted to pay for the extra software to be added onto the phones. I am so considering a switch but the rates are what keeps me going.

Re: Sprint Denies PPC customers from sending picmail
 

Who, knows, the next update might include it. Even if it comes in 2010 when we have all moved on.

Re: Sprint Denies PPC customers from sending picmail
 

Wow this is just sad :(

Re: Sprint Denies PPC customers from sending picmail
 

I agree. It really is.

Re: Sprint Denies PPC customers from sending picmail
 

yeah i kinda think that mms is a waste of time.

Re: Sprint Denies PPC customers from sending picmail
 

Maybe they don't pay for the software because their rates are lower? It would be nice if Sprint were to offer true MMS, both incoming and outgoing, as an option on their plans for a few dollars a month. Despite not being a very heavy user of Picture Mail, I would pay a few dollars for true MMS.

Re: Sprint Denies PPC customers from sending picmail
 

A waste of time?? Not to flame you for your opinion but its valuable to a lot of people, especially in my age group (18 btw). I don't really use my phone for business, but I frequently use the planner for my classes, meetings, exams, etc. Now, as far as MMS, when I had my Samsung A900, I used to send pics like every other day or more frequent (and not homemade porn pi cs either:^olol). But seriously I used to send pics of everything. I mean, like I said before, whats the use of having a camera phone without being able to send pics with ease?? I switched to the Mogul first then to the Touch, thinking I had the ultimate type of phone, then find out it doesn't have native MMS but there's a workaround:headbang: and then it gets shut off. You mean to tell me that these phones are $500+ but they can't include simple mms; but I can get a free one and send pictures all day every day?? (With picturemail of course). So, until they get MMS back, looks like I'll be sticking to nueMMS


Now of course I didn't get this phone just to send pictures but it would be a nice feature and should already be included without having to use email.

Re: Sprint Denies PPC customers from sending picmail
 

Yes,

It is sad that Sprint decided to error on the side of either cheapness or dumbmess or both. All other variations of WM PPC Professional Phones from Cingular, Verizon & Tmobile have licensed the Arcsoft MMS Program. It is "not Verizon's application" as one of the Sprint Reps responded. Sprint decided that "Hey its a Business Phone, those Business Types don't send picture mail." I am curious to know what percent of Mogul & Touch sales are to Business accounts vs consumer?

Let's face it PCC Phone owners have always gotten the shaft when it it compares to even the Free Featrure Phones. Still no Sprint TV or Nav on top of not having MMS. Hey even the Sprint TV on the Touch & Moto Q lack the Radio Channels ( over 150 channels of Programmed music).

I have been with sprint since they launched in 1996 and have my only beef is the lack of these features on their most expensive devices

Re: Sprint Denies PPC customers from sending picmail
 

I think I have said this before. If someone wants to setup an actual petition, I can get it on the front page of PhoneNews.com Other sites tend to grab info off of their, especially negative ones. I can also try to submit it to other sites where I know people. I'm not doing buzz as it is more of a thread to vent and it is on sprints own site. But if someone sets it up I can get it publicized.

Re: Sprint Denies PPC customers from sending picmail
 

That is a great idea, but don't you think they know by now because of all the irate feedback they have gotten since the blockage? Not to say that I'm opposed to more press on the issue, but a lot of changes to Sprint's customer service would have to be implemented as well as giving PPC customers MMS just like the dumbphone customers. I have said it before, the picmail block is a symptom of a larger disease.

Re: Sprint Denies PPC customers from sending picmail
 

It is, but complaining to CS does no good if they don't fill out Trouble Tickets. Corp only see's TT and none are being filled out for MMS on WM.

Re: Sprint Denies PPC customers from sending picmail
 

Why can't TT powers be given to CS to create? It would do Sprint well.

Re: Sprint Denies PPC customers from sending picmail
 

They are given, but since lack of MMS was a corp decision they told CS not to fill out TT. What is the point in filling out a TT for a known issue that is not planned to be fixed. The goal is to make them change their mind. Consumerist didn't do it, however I know top execs read phonenews.com. I see them on there from time to time browsing the news to reading the forums. It is a non issue there as most of the userbase is non PPC, but front page might attract some attention. I would wait for it to get a few sigs and then write up a nice article.

Re: Sprint Denies PPC customers from sending picmail
 

Somebody set it up and I will sure sign it!

Re: Sprint Denies PPC customers from sending picmail
 

I don't know if any of you guys remember agile messanger but the way I used to send picture mail was through aim. it would let you browse through your pictures then im them to a phone number. just a suggestion but if anyone could find it please let me know

Sprint users want picture mail?
 

We have got to let them know. They are not going to do anything if we dont speak up. This isnt a petition that no one cares about.

Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000 <-- yes thats the actual number to HQ

I have called and wrote a letter. When I spoke to a person at that number. They contacted a tech.. who told me I was one of 3 customers who called them at HQ. ](*,) WHAT!

Come one .. Stop complaining if your not going to speak up!