Re: Sprint users want picture mail?
 

I thought Sprint's HQ was in Kansas. Thanks for this valuable info though.

Re: Sprint users want picture mail?
 

so when u did complain about the picture mail did they do anything abt it??? did u get picture mail???? PM me

Re: Sprint users want picture mail?
 

yeah i would also like to know how that turned out. the hack i got has stopped.

Re: Sprint users want picture mail?
 

I had been paying $5 a month for picture mail. This was fine when I could send the mail. After they broke it, i'm not paying $5 just to get mail. I called and cancelled and *****ed them out saying they were losing revenue and I wouldn't be the only one.

It hasn't fixed anything yet, but maybe if they get enough people dropping that part of their plan they'll start paying attention.

Re: Sprint users want picture mail?
 

Hell I'll write them a letter...

My friend with his AT&T Tilt was making fun of IPhones because they can't do MMS, and then I had to say mine didn't either. :(

Re: Sprint users want picture mail?
 

I think will call as well. Can't hurt at this point...Isnt it embarrassing? I used to recommend Sprint, now I really cant!

Re: Sprint users want picture mail?
 

I dunno...again I think when the Mogul was designed, it was to be a business oriented phone. It was even preached to me like that when I was learning about it. It was never to be a phone geared towards consumers. Which is why there is no Sprint TV or Navigation. Then again, who heard of a camera phone with no picture mail...

Re: Sprint users want picture mail?
 

Exactly.

The phone certainly has the capability. Besides, it's a damn $500 phone. For that much, it outta do every business and personal task any other phone can do. Besides, sprint incures a near zero marginal cost for letting the Mogul send MMS, and they can generate money from it's users because we have to pay extra to use MMS anyway.

Stupid.

Re: Sprint users want picture mail?
 

What option did you choose on the menu/extension did you dial?

*edit*
Well I reached somebody at the corporate office. It turns out that he has a PDA phone too and he himself has been wondering why they don't allow MMS. He said he will contact the MMS product manager and get back to me.

Re: Sprint Denies PPC customers from sending picmail
 

After twenty minutes of waiting and fifteen minutes of talking in circles, I basically got a "well, sorry...it doesn't work and it's not going to work."

Love my phone, but so sad I ever switched to Sprint ](*,)

Re: Sprint Denies PPC customers from sending picmail
 

Dan from corporate spoke with the messaging team and he told me that they are actually trying to bring MMS to the PPC phones this year. He left a voice message, but I will call back to ask him some more questions and ask if they can comment about arcsoft being blocked.

Re: Sprint Denies PPC customers from sending picmail
 

thats excelent news, im assuming you work for sprint and that is how you got this info?

Re: Sprint Denies PPC customers from sending picmail
 

Let me know what he says because I have a letter already written to the Chairman of the FCC, The Attorney General of the State of Texas and Sprints Corporate Headquarters that I plan on mailing/faxing it out within the next week about the issue via registered mail and other certified means.

I want a formal response that isn't some half baked excuse. There needs to be an investigation into this and i have no idea why anyone would let this happen.

Unfortunately this is a sham perpetrated on Sprints more dedicated customer base.

MMS and Sprint TV were working fine until Sprint saw fit to block all access to these services from phones that it was well capable of supporting these services.

I would like to begin a formal investigation into Sprint blocking of MMS messages when they signed an exclusive partnership wth other vendors to fully support Picture/Audio/Text MMS across all of the Vendors networks but chose not to support it on their own.

Re: Sprint Denies PPC customers from sending picmail
 

aww dont say that, u know noone can offer a deal like sprint can lol.

Re: Sprint Denies PPC customers from sending picmail
 

What exactly are you hoping to gain. Did Sprint break any laws by refusing to offer you a service? What exactly are the FCC and the AG going to do? They only enforce laws. Any company reserves the right to refuse service to any one at any time for any reason. They chose not to offer it. End of story. Why is for them to know and disclose as they feel necessary. They are a public company. Your best shot at getting an answer is to own stock and contact the investor relations team. Tell them you own stock and have heard rumors. You want a simple explanation so you can make a decision to keep or sell the stock. Other than that a letter to the corporate HQ is not a bad alternative, but if this was a conscious decision made by upper management they will most likely send you some generic response. All you are doing is wasting the mail room clerks time at the FCC and AG. They cannot help you. Now if you can find a law that they broke then yes contacting them would suffice. The BBB isn't even accepting claims on this to the best of my knowledge.

Re: Sprint Denies PPC customers from sending picmail
 

I think the biggest issue is that when you pay for your unlimited data plans or you sign up for the new simply everything plans part of the monthly service charge is for picture messaging and, as far as i can recall, there is nothing that notes that PPCs are not exempt. Likewise, it's not that the phones or Windows Mobile does not support the feature, in fact it does but for some reason Sprint has chosen to disable it...

Re: Sprint Denies PPC customers from sending picmail
 

I agree and find that very disappointing. What part of it is illegal. Picture mail always has a disclaimer for only supported devices. There is really nothing that can be done except to file complaints with whatever Sprint dept will take them and hope for the best.

Re: Sprint Denies PPC customers from sending picmail
 

oh no so we cant send pix to a number? ive been trying to learn to do that since i got this phone

Re: Sprint Denies PPC customers from sending picmail
 

You can email pix, it's a hassle and it does work but it's not as easy as the hack and you HAVE to have a data plan (unless you're independently wealthy) see the announcements at the top of all Sprint threads on this forum for info.

Re: Sprint Denies PPC customers from sending picmail
 

try nueMMS

Re: Sprint Denies PPC customers from sending picmail
 

Re: Sprint Denies PPC customers from sending picmail
 

yeah i tried it it worked for me like half the time. i don't know why..

Re: Sprint Denies PPC customers from sending picmail
 

Yes you can still use picture mail on the web but it still can only be sent to a sprint customer only or to an email address so it is not a true MMS service.

Re: Sprint Denies PPC customers from sending picmail
 

I started a similar thread on another site

this was my reply from sprint when I emailed them

Dear ,

Thank you for contacting Sprint. I will be happy to assist you regarding feature of the handset.

I apologize for the inconvenience. I noticed that the Ut Starcom PPC6800 is active on that account. And, this do not carry the mms features. But, we are receding the same remarks for the handset. When this facility will be available on the handset. We will sent the information to you. I can not provide you any date for this. The charge of the mms depends on the plan active on the handset. When the MMS facility will be comptable with the plan only than any charges can be describe for the same.

Please let us know if you have any further questions.

Joan K.

E-Care
Sprint



Just thought I'd post it....doesnt make any sense does it :silent:

Re: Sprint Denies PPC customers from sending picmail
 

Yeah, it sound like Tarzan teach them to speak. :mrgreen:

Re: Sprint Denies PPC customers from sending picmail
 

bahaha, sounds like they used babelfish to process a form letter. That's seriously pathetic...this is customer support?

Re: Sprint Denies PPC customers from sending picmail
 

yep that was customer support

I couldn't believe it at first but thats what was sent

someone else emailed them and received another answer I'll have to look up the thread and post the one he got

Re: Sprint Denies PPC customers from sending picmail
 

Here is another exchange with another person


Dear ,

Thank you for contacting Sprint. I apologize for the inconvenience that you have experienced with Picture mail.

Upon review of your account, it has been determined that your handset uses the MobileWindows operating system. Mobile Windows is not compatible with the multimedia services from Sprint. These services can include Picture Mail, VideoMail, and Sprint TV.

You can send pictures and video clips to other devices via email:

1. Ensure that Messaging is set up to send and receive messages.
2. From the program, select the item you want to send.
3. Tap Menu > Send, and select one account (such as Outlookemail) to send the attached item. (A new message is created with the item attached.)
4. Enter the recipient name and subject, and tap Send. The message will be sent the next time you synchronize your device. Pictures and video clips are saved automatically before they are sent.

I have checked to see if Rev A is available in your area and your area has already been upgraded to the new Rev A speed and you currently have the most recent PRL update that automatically installs the Rev A update to your phone. Therefore, you should have the Rev A. data speed on your phone.

A external GPS receiver is required in order for you to be able to use the GPS Navigation feature on your phone. A GPS receiver can be purchased at any best buy store, Garmin.com or Telenav.com.

Please let me know if you have any further questions or need assistance by replying back to this e-mail.

Thank you again for contacting Sprint. We appreciate your business.

Linda S.
E-Care
Sprint


Original Message Follows:
------------------------
Thank you for taking the time to respond. I am sorry, but I don't really
understand that argument. Why sell a device with a camera if it cannot
function like a normal camera phone? Furthermore, Sprint saw fit to include
a link on the home screen for me to download and purchase musicfrom the
Sprint Music Store. How is that a "higher function work related feature"?
Of course, it isn't, but it just might make Sprint some money, so I guess
that makes it a worthwhile addition?

The problem with sending pictures as email is that I do not know the
carriers that all of my friends use. I can't send a picture from my phone
to their phone as an email (ex: 212-555-1111@mms.att.net) unless I know
which carrier they use.

On an unrelated note, when is the softwarehttp://images.intellitxt.com/ast/adTypes/1.gif that will include the EVDO Rev. A
and GPS upgrade going to be made available for download? It would be nice
to use my phone to at least some of its fully advertised capabilities!

Matt

-----Original Message-----


Dear ,

Thank you for contacting Sprint.

I do apologize for the issues you are having with sending pictures on your
Mogul, and for any inconvenience this has caused you. I will be happy to
assist you with this matter.

The Mogul is a smart phone, and its design was focused more on the higher
functions of work related features, such as email, word, ect, so the picture
mail function was not one of those things that was as much in focus.

But fortunately, there is a way to do so by simply sending via email as an
attachment. I am sorry for any inconvenience this caused you, sincerely.
Please write us back if you have any further questions or issues with which
we could be of assistance with.

Thank you so much for contacting Sprint. We truly do appreciate your
business.

Lynda V.
E-Care
Sprint


Original Message Follows:
------------------------
================================================== ===========

Form: Ask A Question-Manage
Topic: Equipment
================================================== ===========
Question: Why is it that a device that retails for over $500 (my Mogul)
cannot send picture mail (only emails with attached pictures) yet the bottom
of the line discount camera phones sold by Sprint can send picture mail??

I think it is odd that a device that costs less than half of the Mogul
should have a feature that is basic to ANY camera phone, yet the Mogul lacks
this ability.

Sprint thinks it is ok for me to have a link to their music download service
on my phone, but not to be able to easily send picture mail to my friend I
guess!
================================================== ===========

Re: Sprint Denies PPC customers from sending picmail
 

Joan K should be taking elementary school english right about now, don't ya think!

Re: Sprint Denies PPC customers from sending picmail
 

I was watching television yesterday and Sprint had a commercial advertising their new unlimited plan. What I found interesting is that the new CEO some guy named Dan gave out his email which is Dan@sprint.com and added that if we (customers) have feedback on their products, feel free to drop him a line. So I did and got a response that my comment is being reviewed and that someone will give me a call within 48 hrs. I say this to say that maybe if all of us people who are frustrated with Sprint make a fuss, maybe they will listen. At this point what do we have to lose?

Re: Sprint Denies PPC customers from sending picmail
 

Re: Sprint Denies PPC customers from sending picmail
 

as far as the call tones there is a hack somewhere on ppcgeeks to allow you access to the internet page from your phone to purchase and set the call tones. been to long since i used it but its here somewhere. sad that we have to get around their system to make it work but thats normal for sprint.

Re: Sprint Denies PPC customers from sending picmail
 

ill email.. but it won't help if only 3 ppl are emailing them. it would be nice to that everyone do it who is a customer. Another thing I was looking at (altho its devilish) is making a website disgracing them..

Re: Sprint Denies PPC customers from sending picmail
 

I emailed too, so you've got one more supporter! Everyone who reads this thread needs to email and get everyone they know with a PPC or Blackberry (as the Pearl can't send MMS either) on Sprint to email as well. Maybe then we'll finally get it done!

Re: Sprint Denies PPC customers from sending picmail
 

I don't know if anyone is still reading this, but I'm on telus, and I have played with some of the settings in arcsoft. Something I found interesting was that I would get an imediate error when using mms.telusmobility.com/servlets/mms, but then I changed the server info to
http://phone#####:password@mms.telus...do/LegacyLogin, and it seems like it was trying to connect. As it took about 1 to 2 mins. longer to tell me it wasn't able to connect. Maybe you guys could try doing the same thing with your providers.

For you telus users, I just put in http://phone#####:password@www.telusmobility.com/snap
and I think my mms was sent

EDIT: Never mind its not working with that either.

Re: Sprint Denies PPC customers from sending picmail
 

I don't recall, has this story appeared on consumerist.com?

3sg, if you ever do get it working with Telus, do let me know :D

Edit: maybe someone should nominate Sprint as Worst Company In America

Re: Sprint Denies PPC customers from sending picmail
 

If you're a WM5, WM6 (PPC) user try sMMS http://forum.ppcgeeks.com/showthread.php?t=22509

Re: Sprint Denies PPC customers from sending picmail
 

Here's a thought...

Why doesn't someone here (someone intelligent, well spoken and cool headed) type up a form letter stating our case in a no BS manner... Something that says "we know all your excuses, and what this boils down to is that sprint, in one way or another is choosing to take a shortcut which other carriers with an identical device have not taken."

We can flood dan@sprint.com (or whatever that email addy is), as well as pulling contact info from the corporate site to get access to board members and higher-ups. These emails aren't secrets of national security.. They're out there, and we just need to get our hands on them and force them to utilize their resources returning calls to us.

Additionally, we can post an online petition and try to create some hype, and even file BBB complaints. Wldthing, i know what you're going to say... "Sprint did nothing wrong, the BBB can't help"... you're wrong.. The BBB is a customer service organization, and sprint has crippled functionality on their devices. Does the BBB have any authority to force sprint to fix things? Nope, they don't even have authority when sprint is flagrantly wrong... However, they are a public notification system, and we, as consumers, can drag this issue out as long as we want. Anyone who check's sprints better business bureau page will see that sprint has XX pending complaints against them, and that hurts their business. It DOES get results, even if sprint is technically absolved from any liability.

If we want to fix these issues, we need some organization, some hype, and most importantly, a unified front. Grassroots campaigns have shaped the way this country runs, and there's no reason we can't force sprint to hear our voices. We're wasting our time with unorganized calls to customer service... We need to get this issue in front of people who matter.

Re: Sprint Denies PPC customers from sending picmail
 

The responce you got from sprint does not make sense because it was not from sprint. i have no idea why you would spend so much time bashing sprint. the picmail service simply does not work on every phone they have. If you look close you will notice the Mogul is an HTC device and not a sprint made device. why dont you complain to HTC instead ? and an even bigger question is why did you get a phone that cant do picture mail if that is what you want to do ? NO carrier has every service on every phone. yes a $500 phone should be able to do many things, and it does. Picture mail is not one of them. the music store link was made a feature of this phone for obvious reasons, It makes Sprint money. additional profit, pure and simple. You see, this is what they are in business for. money. nothing wrong with that. next time you want to edit a email responce to make it sound ignorant, find a differant forum.....oh, and yes, I do work for Sprint customer care.

Re: Sprint Denies PPC customers from sending picmail
 

1. Sprint doesn't make phones.... at all.
2. HTC phones are picmail capable. Sprint kills that capability. HTC has NOTHING to do with this discussion.
3. We bought a phone that is capable of doing whatever we want, and sprint knowingly prevents that from happening. None of us bought a mogul after the lockdown and complained about it. In fact, I'm sure most people bought it knowing about the loophole, and anticipating that sprint would eventually offer full MMS compatibility, rather than closing the window completely.
4. Which of verizon's features can't you do with the xv6800 (the same phone as a mogul)?

If you can answer all of these issues, your point has merit. Since you can't, it's clear that your post is nothing but the bitter response of someone who has no power to make change, and is sick of being the middleman.