Sprint Denies PPC customers from sending picmail
 

This is all over the net, and all over this site. I have been doing a lot of looking around and found what I believe is the reason we suddenly can't use the Arcsoft MMS to send picmail. The answer is Sprint is blocking Pocket PC customers from using "Third party" apps to send picmail. Blocking. Not a new server IP, not another hack will work. Therefore if you have a Sprint # that is to your PPC, they have set the MMS server to deny access, forcing us to send pix via e-mail. There is an active petition at Sprint's forum, I'd suggest anyone to sign up and add your complaint.

Site: www.buzzaboutwireless.com

The petition: http://forums.buzzaboutwireless.com/...thread.id=2455

Edit (Malatesta)

Full Story on the history and details fo the Sprint "no MMS on WM" policy. I suggest it for those not familiar and looking to catchup.

Story: Sprint, MMS and Windows Mobile: Why They Hatin'?

Yes, we kinda suspected this was the case. However, their "defense" will be that these devices were never advertised to have Picture Mail. Hopefully this will push them to make some changes.

getting after sprint on mms issue
 

we all need to call and email sprint and complain, do it and do it often!!!!!
also thier is a petiton on buzzaboutwireless.com sign it and say something. this is my email and responses from sprint. you kinda have to read from top to bottom as its posts then replies.



Thank you for your reply.

*****, I understand that you are not able to use the Vision features on your handset. Therefore, I have forwarded the issue to the technical department so that the issue can be resolved as soon as possible.

We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day!

Albert J.
Business E-Care
Sprint


Original Message Follows:
------------------------
Thanks for the extra minutes, but they do me know good, as we never go over. They are far from compensation for the inadequacy sprint has done by taking away and shutting down phone to phone texting pics. This is a huge issue for me and tens of thousands of others, one of you should take the time and google " htc mms" or " htc touch pics " or anything in that pertains to that thought, and you will see just SOME of the angry customers sprint has caused. This is one, if not the most expensive, phone sprint offers and it does not have the very basic offerings the cheap phones has.BIG NO NO HERE SPRINT, SHAME ON YOU. This is suppose to be a smart phone. Not a we make a cool expensive phone but take away the normal much used everyday features phone. I have a 6 month old and a 3 year that i text pics of to family member and freinds all the time and now i cannot evendo that !!!my family and freinds are losing out beause of sprints neglegiance!!! I love this phone but hate the s
ervice , i pay for power vision and pics but don't get both. FIX IT AND MAKE IT A REAL SMARTPHONE, NOT A HALF ASS IT KINDA WORKS PHONE!!!! TAKE CARE OF ME AND YOUR LOYAl SPRint CUSTOMERS!!!!!!!!!!!!!!!!!and seriously GOOGlE IT and you will see. I took my phone in for service yesterday and the lady said she has had a lot of mad people come in about this, and she said she is expecting a lot of returns, nice job sprint. And i maybe one of them yet, to bad, i really really love this phone. But feel sprint does not care, they made their sale. -----Original Message-----
From: Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>
Sent: Sunday, February 03, 2008 11:16 PM
To: *********
Subject: RE: Care #**********(Plans, Features, and Services - PictureMail) (K**********)

Dear ********,

Thank you for your reply.

First of all, I sincerely apologize for the inconvenience you are experiencing in using Sprint website.

Thank you for taking the time to write in and let us know where we need to update/improve our services. I really appreciate your feedback in this regard, as it is your feedback that enables us to update/improve the services as per the customers` needs.

I have forwarded your note to the appropriate department so that they may take the necessary action in this regard. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association.

To compensate the inconvenience caused to you, I am adding a bundle of 60 Anytime Minutes to your account absolutely free.

These minutes will be available for the current bill cycle and I request you to use these minutes before the current bill cycle ends to make maximum use of them.

If you have any issues related to the service or the account, please write back to me. I will make sure that the issue is resolved to your satisfaction.

Thank you for contacting Sprint, we were happy to assist you. Please feel free to write back if you have any other questions.

Have a great day!

Shawn M.
Business E-Care
Sprint


Original Message Follows:
------------------------

account # 0572385891-5
*************.com> Date: Sat, 2 Feb 2008 08:47:57 -0600> From: ecare3@cc.sprintpcs.com> To: **********.com> Subject: Re: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (K************)> > Dear ******,> > Thank you for emailing Sprint. I understand your concern regarding the sending picture through text.> > Sprint takes customer privacy and security seriously. Therefore, in order to assist you with this concern and provide you with the account specific information, I need to verify you as the account holder. This is done to ensure security of your account. However, I am unable to do so as you have not submitted your inquiry by logging on to your account. > > Please reply to this email and provide the following information: > > 1. PCS Account Number. > 2. Email Address on account.> > Once you reply with these information, I will be happy to assist you with your concern.> > Thank you for emailing us. Have a great day.> > Draven A.> E-Ca
re> Sprint > > > Original Message Follows:> ------------------------> ================================================== ======================> Name: *********88> Form: Ask A Question Learn OR Feedback and Suggestions - Learn> Topic: Plans, Features, and Services> Contact Number: > ================================================== ======================> Original Question: why dont you enable picture mail through text.> Question: why dont you enable picture mail through text like any other phone out there. you have thousands upon thousands of angry customers out there, including myself. I specifically told them when I bought this phone so I can send alot of text pics and they said no problem. Your own salesmen didnt know this feature was DISABLED BY SPRINT!!!! works on same style phone through other carriers. you will lose customers over this stupid decision. why dont you just do an automatic update and FIX YOUR STUPID MISTAKE AND MAKE MMS WORK THE WAY IT WAS MEANT TOO. WA
ke up and make thEs enable this feature before you start losing customers and have people bad mouthing sprint. you spend this kinda money and it doesnt have normal features. VERY DISSAPOINTING!!!!! pHONE TO PHONE PICS IS THE BEST WAY TO SEND PICS BETWEEN FRIENDS RIGHT AWAY. NOT EMAILING.> ================================================== ======================>

sprint sucks
sucks
sucks

but SERO is too good to pass up :)

I seriously doubt it

Doesn't hurt to keep our hopes up ;)

I think we all know it's a fat chance, but I guess weirder things have happened.

mms???
 

hey guys I googled some info ....... sprint signed a cotract with verizon for mms with a bunch of carriers this is to boost usage ?????????? it's all starting to make cents $$$$$ I wonder if they are trying to pull this off as a new service to charge ppc users for it ? hope not .But at least it's a small light at the end of the tunnel.....LOL!!!

what was the date on this article?

I can't help but think that Sprint should have more important things to do than to utilize employees and allocate resources to ensure that customers paying for data packages cannot send Picture Mail. What a waste.

this is what i found and its old news 2005:
http://www.xchangemag.com/hotnews/57h2783335.html

mms ???
 

not sure date but it said they signed agreement saturday or something and that verizon said compatability between all carriers would be available around summer, google sprint verizon mms contract and you'll get a bunch of info att ,tmobile ,etc......... all the carriers are getting in on it ......:angry7: that's it the link above me good work buddy......I couldn't find it again lol!!! tkanks!!!!!!!!except now they have more updated articles as well

google sprint verizon mms contract they are already signing a big deal for mms with a bunch of carriers question is the the F^$%#ers try to charge us for this so called new service?????

The question I have is... why? What would it benefit Sprint to block PPC users from sending Picmail? Do they not think that business users send pictures?

they just want us to pay for it.........I think!

Which is crazy because its a standard function on all of there other phones. Not to mention, I still the Picture package as part of my plan.

slightly off topic, but I complained that I shouldn't have to pay the full price of my data plan if I am not able to use all that is included in it, Sprint TV. I am alright for paying for something that I use, but paying for a plan that includes something that doesn't work doesn't make much sense. Each time that I complained the person that I spoke to had nothing to say other than I'm sorry...I'm sorry. Sorry doesn't keep the cash in my pocket now does it?!

I also have the plan wrapped with Pic Mail that I pay for and it is obsolete on these machines. So stu?!% that an advance machine like this (mogul, for me) is not supported because sprint can't hold their own! A $40 dollar phone with a camera can send MMS but PPC's Can't?!?! What the finger in the middle!

rofl....you guys are soooo right!! Sprint needs to wake up and put pic mail on all PPCs!!!

well when i got my internet plan is said mms picture mail included for free so i dunno

maybe to cut down on MMS server traffic?

well they shouldnt do this, it cant be that difficult or that much of a financial strain on them to enable this, especially when every other national carrier supports this on ppc's. Us ppc users probably account for less then 10% of sprints customers, so i cant imagine that including pic mail with smartphones will do any damage when it comes to mms server traffic.

Also, i am willing to bet you that most mogul users ARE NOT business people. They arent the only ones who want smart devices. more and more of us want a converged media device in our pockets, that can keep us connected to email, internet, IMers, and music and videos, so as data rates become cheaper and cheaper and the prices on these smart devices keep coming down, you can bet your arse there will be more and more people who have smartphones, who will be PISSED cuz they cant send pics!!!!! lol

In my opinion, and not that it counts any... I think Sprint is setting themselves for failure when it comes to handling their products. I don't know if it's a business move or they are just plain ignorant of how the cell industry is going. It seems that when a great feature is introduced that brings reliability to the industry, they are the only ones that refuse to apply it. But they will charge you for a plan that promises plenty and offers you less.

i do pay for picturemail and cant use it. what a rip off

sux cuz the Palm OS phones can send picmail...sprints all about crippling products to keep balance.
jus use the email and send it to the mms address of the carrier.
keep it movin...

Sorry if this has already been covered, but does anyone have a list of the mms email addresses for the large carriers? I know the carrier for most of my frequent contacts and this would be a great tool until proper mms gets worked out again. Thanks, 5gear.

Check the General Discussion forum, there's a whole thread dedicated to the topic of MMS e-mail addresses.

cool i'll check it out hope we do get it soon, oh and sorry if i got u mad:mrgreen: lol

~mofo

umm... sprint sucks.. and i got the employyeeeeee plan.. and they still suck =\
time cures everything i guess.. we will have pic.vid mail soon ~~

Funny thing,

I have the plan that says I have picture mail, I'm giving spring money for free. There must be something we can do. Has anyone wrote to the BBB about this? I was up and running good until Jan 30, 2008 and then there was the message "Message Delivery Failed. Or Message Receipt Failed." Sprint is so wack for this one.

The entire nation should try sending picture mail all at once and see if we can over-load this new encription.

Someone said they blocked all PPC phones, my 6600 had pic mail on it from Sprint, do they still work?I a Touch a week ago because I would get text messages from people sending it to other people.

I dont know if this will help anyone but, ive been doin this since mms has stop working. I email a picture to my self xxx-xxx-xxxx@pm.sprint.com using outlook or windows live. I recieve the picture in a text, once i open it up theres options to forward reply etc....you can forward the pic from here by just using phone numbers ( you just have to type them all in hopefully you kno them by heart). Or you can just log into your pic mail account and send them from there. I kno its seems like a bit much but it actually isnt..............I dont kno if this is anything new to you guys, hell youve probably been doin this already. BUT PLEASE LET ME KNOW IF THIS WAS OF ANY HELP TO ANYONE. and if i posted it in the right thread................IM STILL A NOOB!!!!!!!!!!!LOL

im pretty sure you cant use sprints web service to send pic mail. At least I thought someone stated that.

well what i do is send tha pic to my sprint.pm account then when i recive the pic on my mogul i open tha pic and then forward it to any number i chose to its a long stupid process but it gets tha job done hope this help even tho we wish it was an alternative but a sprint guy said i can send a pic by putting in there number.pm.sprint or something like that which sux sux major balls............. peace pimp juice

This says the phone should mms and have tv.

http://www.phonearena.com/htmls/HTC-...e-pa_2021.html

The phone itself is probably capable of doing MMS so preproduction it was listed as having it. Sprint has clearly disabled that feature. Other companies have probably not.

not to burst your bubble, thats a generic spec sheet, not sprint only. so some carriers support it some dont.

sprint fixing mms LOL!!!!!!!!!!
 

yet another great reply and job not well done by sprint. yet again they did nothing, are they even smart enough to understand the problem, thier fix was for ??????????????? start at bottom and read up as they are sent messages then replies. I had to erase part of first message as it was to long

I Would like to thank sprint for doing nothing for a long lasting customer. The person helping me this is not your fault, your hands are tied. This little "fix" sprint sent was good for what?..... it does nothing. I still obviously cannot text pics, like I was discussing all along. I dont know what they thought they were fixing but obviously not the problem cause nothing has changed!!!!!!!Thanks for the fix that gives me what I already had---NO PICTURE TEXting CAPABILITIES LIKE EVYONE ELSE OUT THERE WITH SPRINTS MOST EXPENSIVE PHONES!!!!!!!!!!!!!!!!!!!!!!!AT LEAST THERE WAS A HACK THAT USED TO WORK, BUT SPRINT FOUND A WAY TO BLOCK THAT TOO. MAYBE I SHOULD HAVE KEPT MY OLD CRAPPY CHEAP PHONE THAT I DIDNT HAVE TO PAY MORE FOR POWER VISION ON, BUT ATLEAST I COULD INSTANT TEXT PICS!!!!!!!!!! THOUGHT I WOULD BUY A BETTER PHONE AND GET AWAY FROM MY CAVEMAN PHONE, BUT INSTEAD SPRINT MADE ALOT OF MONEY OFF OF ME ON AN EXPENSIVE PHONE THAT COMES BEFORE THE DINOSAUR ERA AND DOESNT EVEN TEXT PICS. SPRINT SHOULD HAVE LEFT THE HACK ALONE, ATLEAST IT WORKED BETTER THAN THE SOFTWARE THAT YOU BLOCKED ON THIS EXPENSIVE PHONE WITHOUT THE NICE FEATURE ALL THE CHEAP PIECES OF CRAP OUT THERE HAVE. FIGURE THIS OUT!!!!!!! MAKE IT WORK, OR CALL ME AND EXPLAIN WHAT YOUR PROBLEM IS, YOU HAVE MY PHONE NUMBER. MAYBE NEXT CALL IS TO BETTER BUSINESS BUREA, CAUSE BY THE WAY, PACKAGE I PAY FOR ON PHONE SAYS IT DOES PICTURE MAIL!!!!!!!!!!!!!! FIGURE THIS OUT!!!!!!! MAKE IT WORK, OR CALL ME AND EXPLAIN WHAT YOUR PROBLEM IS, YOU HAVE MY PHONE NUMBER.

> Date: Wed, 6 Feb 2008 18:44:51 -0600
> From: ecare3@cc.sprintpcs.com
> To: *************MSN.COM
> Subject: RE: Care #**************** (Plans, Features, and Services - PictureMail) (*****************)
>
> Dear Brian *********,
>
> Thank you for contacting Sprint.
>
> I do apologize for the misinformation. Please follow the steps listed below to update the vision profile on your device:
>
> 1. Tap Start, then settings
> 2. Tap the ?Phone? icon
> 3. The phone settings appear, tap the ?Services? tab at the bottom of the screen.
> 4. Tap ?Internet? in the services list and then tap ?Get Settings?
> 5. Tap ?Start? to update the vision profile
>
> Again, I want to apologize for any inconvenience this may have caused you. Please feel free to respond to this email with any additional questions or concerns.
>
> Thank you again for contacting Sprint. We appreciate your business.
>
> Chanelle T.
> E-Care
> Sprint
> "Where our customers come first!"
>
>
> Refer someone to Sprint and get $25.
> Visit www.sprint.com/referralprogram for details.
>
>
>
> Original Message Follows:
> ------------------------
>
> I have no spot in settings that say "vision, power vision, or data" I have the HTC Touch as you should know. cant find those spots
>
> > Date: Wed, 6 Feb 2008 12:52:26 -0600> From: ecare3@cc.sprintpcs.com> To: ************.com> Subject: RE: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45908739I80L0KM)> > Dear **********,> > Thank you for contacting Sprint. We apologize for the inconvenience.> > I have deprovisioned and reprovisioined your vision services. You will need to update the vision profile. To do this, please follow the steps below:> > 1. Go to Settings under the Menu option on your handset.> 2. Depending on your phone, scroll to either Vision, Power Vision or Data.> 3. Select Update Profile. (Note: Please wait for the phone to successfully update. This can take up to several minutes).> 4. Once the update has completed, access the web.> > Once this has been done I recommend you power cycle the device. To power cycle, remove your battery while the phone is still powered up and wait 60 seconds, replace the battery and power up your phone. What this does is force your device to re-register with the local Sprint PCS Network.> > If additional assistance is needed, please reply to this email and we will be happy to assist you further. > > Thank you again for contacting Sprint. We appreciate your business. > > Chanelle T.> E-Care> Sprint > "Where our customers come first!"> > > Refer someone to Sprint and get $25. > Visit www.sprint.com/referralprogram for details.> > Original Message Follows:> ------------------------> Thanks for the extra minutes, but they do me know good, as we never go over. They are far from compensation for the inadequacy sprint has done by taking away and shutting down phone to phone texting pics. This is a huge issue for me and tens of thousands of others, one of you should take the time and google " htc mms" or " htc touch pics " or anything in that pertains to that thought, and you will see just SOME of the angry customers sprint has caused. This is one, if not the most expensive, phone sprint offers and it does not have the very basic offerings the cheap phones has.BIG NO NO HERE SPRINT, SHAME ON YOU. This is suppose to be a smart phone. Not a we make a cool expensive phone but take away the normal much used everyday features phone. I have a 6 month old and a 3 year that i text pics of to family member and freinds all the time and now i cannot evendo that !!!my family and freinds are losing out beause of sprints neglegiance!!! I love this phone but hate the s> ervice , i pay for power vision and pics but don't get both. FIX IT AND MAKE IT A REAL SMARTPHONE, NOT A HALF **bleep** IT KINDA WORKS PHONE!!!! TAKE CARE OF ME AND YOUR LOYAl SPRint CUSTOMERS!!!!!!!!!!!!!!!!!and seriously GOOGlE IT and you will see. I took my phone in for service yesterday and the lady said she has had a lot of mad people come in about this, and she said she is expecting a lot of returns, nice job sprint. And i maybe one of them yet, to bad, i really really love this phone. But feel sprint does not care, they made their sale. -----Original Message-----> From: Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>> Sent: Sunday, February 03, 2008 11:16 PM> To: *******.com> Subject: RE: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45869971I80L0KM)> > Dear Brian *******,> > Thank you for your reply.> > First of all, I sincerely apologize for the inconvenience you are experiencing in using Sprint website. > > Thank you for taking the time to write in and let us know where we need to update/improve our services. I really appreciate your feedback in this regard, as it is your feedback that enables us to update/improve the services as per the customers` needs.> > I have forwarded your note to the appropriate department so that they may take the necessary action in this regard. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. > > To compensate the inconvenience caused to you, I am adding a bundle of 60 Anytime Minutes to your account absolutely free.> > These minutes will be available for the current bill cycle and I request you to use these minutes before the current bill cycle ends to make maximum use of them.> > If you have any issues related to the service or the account, please write back to me. I will make sure that the issue is resolved to your satisfaction. > > Thank you for contacting Sprint, we were happy to assist you. Please feel free to write back if you have any other questions. > > Have a great day!> > Shawn M.> Business E-Care> Sprint > > > Original Message Follows:> ------------------------> > account # 0572385891-5> hpinc02@sprintpcs.com> Date: Sat, 2 Feb 2008 08:47:57 -0600> From: ecare3@cc.sprintpcs.com> To: *************.com> Subject: Re: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45794817I80L0KM)> > Dear Brian *********,> > Thank you for emailing Sprint. I understand your concern regarding the sending picture through text.> > Sprint takes customer privacy and security seriously. Therefore, in order to assist you with this concern and provide you with the account specific information, I need to verify you as the account holder. This is done to ensure security of your account. However, I am unable to do so as you have not submitted your inquiry by logging on to your account. > > Please reply to this email and provide the following information: > > 1. PCS Account Number. > 2. Email Address on account.> > Once you reply with these information, I will be happy to assist you with your concern.> > Thank you for emailing us. Have a great day.> > Draven A.> E-Ca> re> Sprint > > > Original Message Follows:> ------------------------> ================================================== ======================> Name: Brian *********> Form: Ask A Question Learn OR Feedback and Suggestions - Learn> Topic: Plans, Features, and Services> Contact Number: > ================================================== ======================>

so angry..Damn that rap music!!
I agree though. Sprint does seem to have an anal cranial inversion.
One of these days the fecal matter is gonna have a dramatic interface with a rapidly rotating room air re-distributor.

the review talks about using it on verizons network for vcast and such, i think they are referring to the xv6800

this is a real big inconvenience!!! why would sprint be such a-holes and take away a feature that comes on a everyday phone. as much money I shelve out per month, I demand good service! by sprint doing what they did, they also made it hard for me to do things with this phone that are work related. im seriously thinking about getting rid of sprint and go with another carrier