I'm sure we can all gripe, complain, and feel sorry for our phones.. But who's fault is it really. We could go to another company and get the services they have... Sprint obviously not going to do what the customers want. Its like they don't appreciate the people that places thier food on the table!!!

Sprint always does what can actually make them money, I'm sure if they shut it off intentionally they did so they could try to charge for it, the problem is that all of the power vision packs have unlim MMS/picture mail in them. Thus there is no way that they could actually make any money charging for an alternative service. This was probably another bright idea by John Garcia. The day he leaves the company is the day sprint emerges from the toilet. Lets just hope Hesse figures this out before it is too late.

Just file BBB complaints. Sprint responds to those really well.

There is nothing the BBB can do, it was never supported by sprint nor did they say it would be. Sprint has all the cards in their hands. It is up to them to let us use MMS on their service anytime soon.

I'm fairly certain Sprint has sold me a plan with unlimited MMS and has been misleading the public for quite some time about the capabilities (GPS) of the Mogul. At the least that warrants BBB complaints and class action lawsuits have been founded on less. The PPC phones using WM6 have the ability to run any program and based on the fact Sprint is selling us plans with MMS as a feature it should be included as a function when no where does it say PPC phones are not allowed to use the same MMS service.

Though you're spot about nothing the BBB can do is completely false. Sprint regards BBB complaints very highly and will do what they can to resolve them because BBB complaints is worse then losing another customer. One customer is only 2000$ in advertising but BBB is not only the customer but future and possibly [current] ones as well. I've used this route once before about six years ago with them when their customer service and technicians would do nothing.

Send these guys an email, let them know how you feel. Be sure to let them know it DID work... we DO pay for it, and it works on the same phone with every other carrier. Provide links to sprintusers, buzz about wireless, and here.

tips@consumerist.com

I just sent mine

i dont get it...

christ you had to post that in both threads i posted this in didnt you.

sprint has had their name published there before and they dont like it so much they went out of their way to set up a special phone number for readers of that site to call.

http://consumerist.com/consumer/spri...ecs-240040.php


People like you are the biggest part of the problem in forums ... YOU NEVER SEARCH... just post an " i dont get it "

Calling leaving complaint to Gary Forsee


Update: Called the Gary Forsee # and reached the Executive Office and talked with Mondrell. He is researching the problem, he tried to tell me that it was because it was a WM PPC that our phones only use email service and that there is no way for MMS to work. And that because we are using a 3rd party hack that is not authorized by sprint that it could cause errors on our phones. I told him that the hack that allowed us to use our MMS was from Alltell 6800 which is also a CDMA company that there is no excuse that our phones cant also use MMS without a problem. He then asked where I was getting the information from online and I gave a list of all the sites that have anything to deal with sprint and the mogul/touch. I told him that this is a very hot dbate online and this is causing alot of hate and anger tword sprint. I hope I hear back some more from him.

I suggest more call this number and talk to Mondrell. Give him some more info. 866-727-0665

I just talked to a Sprint tech he said there is a new way around this block. He just said search on google to find it.I made sure we were talking about the one that went on this week and he said yes. I am at work and can't search right now :(

If it's any help to your battle, Telus (Canadian CDMA provider) gives the same story - that MMS simply isn't possible on any PDA/smart phones. Of course, their people don't differentiate the "problem" based on CDMA/GSM; they just say it's not possible with this type of phone and that it shouldn't matter because you can send pictures via email *rolls eyes*. This has caused us a lot of grief because my wife exchanges picture messages with her relatives back home on a regular basis, and THEIR phones don't do email or WAP, and thus the whole thing broke down and led to her returning her smartphone for a KRZR.

I like to point out to Telus that my Rogers (GSM carrier) Treo 650 does MMS just fine, and with number portability now, there's less and less reason for me to stay with them (after 16+ years)... I know this is going to hit the fan (read: I'm going to fling it into the fan full-force) when our contracts are up again.

Anyway, it's good to hear others have it working (carrier-supported!) on other CDMA phones...

Oh, and I did exchange some emails with HTC about the issue: their story is that MMS functionality is specifically removed (on WM5 phones) or not installed (on WM6) *at Telus's specification*. So it's not a question of the technology being capable, it's a question of the carrier intentionally crippling the phone.

Sprint MMS woes make it on Consumerist
 

http://consumerist.com/354384/why-is...igh+end-phones


The second quote is actually from the email I hastily wrote to them this morning.

WOW! that was fast !:headbang:

Hesse is the new CEO at Sprint. Forsee was tossed out.

If anyone ever doubts or questions the fact that the HTC Touch can do MMS if "allowed" by the carrier, point them to this link, http://www.htc.com/flash/htctouch_learning/htctouch.htm from HTC's website.

Last year I added picmail to my account at $5 a month. On a PPC 6700 or in Sprint's own words "unsupported phone" they took my money and I could send and recieve picmail on my unsupported phone till Jan 27 of this year. At the time I added picmail they never said they couldn't add the service, or that my PPC 6700 wasn't supported. I am sure I am not alone in this, and it would be a valid complaint because of this precedent of them "allowing" me to pay $5 a month for an unsupported feature and then arbitrarily blocking it's use based on the type of phone on my account. This is yet another bad buisness move on Sprint's part, and hopefully the furvor created by this will get those as-yet-unnamed execs to pull their heads out of their a$$es and correct their mistake.

I almost took picture mail as I had it on my old ppc, but when I got the 6700 I told her I didn't need it. Amen
Everyone who has been paying that $5 for nothing should demand all their money back. How can you charge for something you refuse to support?

Because they tell you up front that it is not supported. If you want to pay they will not stop you but by them saying it is unsupported before they add it what makes you think they will change their opinion after you add it?

There is nothing BBB or consumerist can do, other than apply pressure where it hurts. They never once told a single customer that GPS or MMS was availably or working on those phones. It would be different if they screwed up and said they were at the time of purchase but not one of us was told that.

Since the only way to send MMS or PictureMail is through E-Mail I was wondering if it's possible to develop an application to make this an easier process. The application will ask for phone number or contact name, the carrier, the media to be sent, the subject, and the message. With all that information it'll compose an e-mail to [phonenumber]@[carrier'saddress].com

I've posted the idea to xda-developers in hopes that someone will pick up the project.

I use Verizon! :-) I left Sprnt 2 yrs ago cause of crap like this.

Sprint pays me way to much money to up and switch to verizon :)

I would certainly demand all my money back. Im not to familiar with the issue,but I imagine I would conduct the conversation something like this.

Can my 6800 do MMS? They will of course tell me its not supported. I would then ask them to confirm,MMS just wont work on the 6800? Really? Ok then,what were you charging me for? I want that money back.

For most of the users there is nothing to get back. It is part of the offering (if capable). I have not read the fine print but rest assured, it's in there. For those of you that have been charged $5 a month, you were told when you added it that it was not supported so their comments will be something to the effect of "we can cancel it but it your own damn fault for adding it on a device that is not supported"

Don't get me wrong, I have signed all the petitions and am just as upset but lets just say I know a little about how the law works and have dealt with sprint plenty enough to gauge how they react to things without asking.

Beautiful - more ammo!

I think this site actually might give us the ammo needed to fight back, however not against Sprint but instead against HTC. We need to organize something to stick them with the false advertising. The tutorial mentions nothing about it only being available on certain carriers. File you BBB complaints against HTC not Sprint.

sprint is just stupid, its so embarrassing when i cant send a picture to my buddies from my $500 phone and people with the free promo phones do it all day. sprint is stupid by blocking the "high end" phones from sending pics, after all us with the "high end" phones are the ones willing to pay for the service, use data, and most of all the sprint network features. bad bad move sprint did. new phone on the market cant send a stupid picture but an old .2mp camera flip phone can do it. sprint has to step up and do something.

edit: bad enough sprint can't make up their mind on what to charge me every month without ever going over my usage and getting different rates all the time. pffft

Another suggestion. File complaints at HTC's website. Everyone send them an email and attach a picture of their website showing it being supported. Enough pressure on their end should cause an update the the phone showing its support.

That's a silly idea. That is HTC's international website. There are other companies that use the Titan / Mogul / Touch / Vogue and have MMS supported. It's not up to HTC.

Agreed, mostly... granted, it would probably be NICE for HTC to mention on that tutorial that some features may not be available on all carriers, but it's really not their place - your carrier's site is where you should be looking for specific info on the phones they give you.

For example, if you look up the Titan on Telus's website (they call it the P4000), it lists "text message" support, but doesn't mention picture messages at all. The only indication that it might not is that phones that DO support it specifically list picture-messaging... for example, on the KRZR, they list "Integrated text and picture messaging"... but you'd have to know to be specifically looking for that omission.

If you do feel like contacting HTC, don't do it in a complaining way... just make the suggestion that it would be really helpful of them to add such a disclaimer for their customers' benefit. Flies and honey, and all that.

Then get medieval on Sprint's ass (and Telus's, and whoever else cripples their phones).

A Sprint employee telling us to complain to HTC instead of Sprint?.... I think NOT. HTC did not disable the MMS we had working: Sprint did.

The fun of trying to work around Sprints' purposeful disabling of our devices is beginning to be outweighed by ANGER at the tretment PPC users are receiving. Unfortunately, only a MASS EXODUS of customers would ever change this. Seems to me that Sprint is slowly picking away at the services we receive on our 'unlimited' data plans so we won't use as much data. At some point, even the low price won't be worth the CRAPPY treatment and limited usefullness of Sprints data plan.

Its their way of 'fixing' their pricing without actually increasing rates. What use is 'unlimited' data when all we can get is internet access? no IM, no MMS, no TV. When Sprint figures a way to disable 3rd paty IM and TV, you can bet they will.

40-50 bucks a month for REAL unlimited data from other carriers starts to look attractive when it includes SMS, MMS and TV.

The only way Sprint will ever do anything to stop this disregard for PPC users will be a hit in the wallet, i.e. LOSING MARKET SHARE. Imagine 40,000 PPC users dropping their accounts and moving to another carrier?

My 30 day grace period wasn't up yet and this was the final thing that pushed me to Alltel and their version of the 6800. I had already had a couple of long, multiple-transfered, anger inducing customer service calls with Sprint already and when the cut this off, I canceled the service. I'll pay more at Alltel for the peace of mind that I won't have to make the monthly call to straighten out inevitable billing errors (and the working-out-of-the-box mms isn't bad either).

The part that is shocking to me is what a Sprint employee is posting. I understand that you want to support your company but you aren't helping anything with the comments you have made. You are saying that Sprint would knowingly charge people extra money for a service that they don't provide and that it is our own fault for paying the money and we aren't entitled to it back. I almost want to believe that you really work for another company and are just trying to stoke the flames of anger against Sprint and drive people to other carriers.

Well I want to know their reasoning why the centro can do MMS but the PPC cant.. the cenrto is unlocked and just as hackable as the PPC. So its not that we can take advantage of the unlimited internet and use alot of data any more than the centro can. My brother has the centro and hes hacked it to stream live tv from home (slingbox-like), so whats the problem letting us send a few pictures? Even streaming 2 2min youtube videos uses more data than how many pictures I send in a week. I bet thats pretty close to the same for the rest of the users.

Sprint cant say its because ours is designed for "email" SO IS THE CENTRO! Then they cant say its only for business because SO IS THE CENTRO! have you seen the commercials for the centro? Its just a bunch of clips of people in suits. And the centro comes with sprint tv and MMS.

I know that if sprint plans on releasing a app for doing MMS and charging for it then there will be many here (internet land) working on making a hacked version just to spite sprint. And there goes all the money they might of made. So there is no point in even doing that.

So anyone else try calling Mondrell yet? 703-433-4401
here is the case number to refeer them to. 1533986
I dont know if just anyone can add to it or not but give it a shot.

Only reason I use Sprint is cause I'm on the Sero plan, plus i get good coverage in Detroit. I'm now seriously thinking about going to AT&T or another provider. Like another person said earlier, its embarrassing to have a $500- $600 phone but can't send a simple picture. I had a friend ask me earlier to send them a pic of my 6 month old son, I had to explain why I couldn't.

Seems as if there should be an easy way around this Problem... Hell if i would know it.:angry7:

What if someone built their own MMS server? then we could configue the app to point to that server.

When I was a regular @ SprintUsers, there was a guy who built a similar server....I'm trying to remember the details, but the jist of it was, the recipient of the text got the actual picture, not a link to Sprints PictureMail BS.

There are some people at sprintusers that installed Mbuni Open Source MMS Gateway and can now send mms picture mail. I'm looking into this aswell I have my own server and may give it a try.

Mbuni
 

In case anyone didn't get the link...
http://www.mbuni.org/

"Mbuni implements all major MMS interfaces, including phone-to-phone (so-called MM1 interface), phone-to-email (MM3), inter-MMSC (MM4) and MMS VAS (MM7)."

I dunno about anyone else, but I use the MMS on my Treo *FOR BUSINESS PURPOSES*.

The reality is likely that some suit came up with some insane reason to not support MMS in some phones, and then filtered some BS stories about why it "can't" work down into the support chain...

Yeah thats above my skills, and I am in school for that kind of stuff.... heh guess we haven't made it to that chapter yet. :???: