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-   -   Sprint Denies PPC customers from sending picmail (http://forum.ppcgeeks.com/showthread.php?t=17675)

Soundy 02-12-2008 11:08 PM
Quote:
Originally Posted by guitardoc64 (Post 184865)
Yeah, in all the looking into this issue I have YET to hear of one single incidence of porn picmail, haven't yet recieved any myself either...
Me neither... dammit. Where do I sign up for that?? :mrgreen:

guitardoc64 02-12-2008 11:10 PM
Quote:
Originally Posted by wldthng842 (Post 184880)
You are paying for a service that you know is not supported, I view it as more you being an Removed by Moderator than Sprint doing something wrong. I understand paying for it if it enables a hack and Sprint looks the other way. But if there was never a hack in the first place would you pay for it? If so then yes, you are an idiot proving my first statement correct. If no, then why are you still paying for a service you know doesn't work?
First off, do we have to resort to insults?

I am in the category of those who added picmail to my non-supported phone last year. I paid $5 a month for the added service and Sprint took my money and provided the service, no questions asked. They took the money even after the vision package included picmail. Then they blocked it. Even BrettW over at sprintusers conceded my point.

Soundy 02-12-2008 11:12 PM
Quote:
Originally Posted by wldthng842 (Post 184866)
Porn, maybe not but spam MMS, yes sir, happens all the time and I know it is something they want to eliminate. Granted this is NOT a permanent solution that is acceptable.
So the question is, how does this stop the spammers from simply getting a cheap non-PPC phone to perpetuate their spam?

This argument is bullshit. If they'd killed picmail completely, for everyone, it MIGHT fly... the fact that it's only disabled for PPC phones kills it utterly. The fact that few, if any, other carriers appears to feel it's necessary to deny this feature ONLY to PPC users doesn't help Sprint's story much either.

jparks29 02-12-2008 11:29 PM
Quote:
Originally Posted by wldthng842 (Post 184880)
You are paying for a service that you know is not supported, I view it as more you being an idiot than Sprint doing something wrong. I understand paying for it if it enables a hack and Sprint looks the other way. But if there was never a hack in the first place would you pay for it? If so then yes, you are an idiot proving my first statement correct. If no, then why are you still paying for a service you know doesn't work?
I have SERO, it's 'bundled'...I'm paying for the service. When I bought my phone, I was told I could send MMS, WTF is a camera doing in a phone if you can't send pics from it? (I know, email/file transfer, but still)

ajones7279 02-12-2008 11:33 PM
Ok....I was receiving diff porn type spam from unknown senders all the time but it continued to happen sometimes after Arcsoft stopped working. Doesn't happen anymore though

ajones7279 02-12-2008 11:39 PM
Quote:
Originally Posted by jparks29 (Post 184916)
I have SERO, it's 'bundled'...I'm paying for the service. When I bought my phone, I was told I could send MMS, WTF is a camera doing in a phone if you can't send pics from it? (I know, email/file transfer, but still)
Lol I agree with that. Why put a camera on a phone without being able to share/send them with ease? That doesn't make much sense. The email workaround isn't an easy way. I mean, who knows ALL of their contacts' carriers? I meet new people all the time meaning new numbers all the time and I never think to ask "Oh yea, who's your carrier? Just in case I need to send u a picture" If it wasn't that hard to be sent thru Arcsoft, it shouldn't be too hard for sprint to have a program etc to send pics

Pibe38 02-12-2008 11:39 PM
Quote:
Originally Posted by bikermanb (Post 184768)
that is where you are wrong, wldthng842 , I was told when I purchased this phone that picture mail very good on this phone. in fact I said about 5 times that I send alot of text pics and The lady said no problem, therefore false advertising by sprint personell. as a matter of fact I didnt care when I found out it didnt work,cause the hack worked great, then sprint blocked it. I went into the store and said something to the gal about pic mail not textable, she said ya I JUST found out, and she has alot of mad customers and was already getting alot of returns and expected alot more. Pisses me off cause i love the phone, but now not sure what I want to do.
Yours is definately an isolated incident, and you should ask for compensation. At least get your ETF waived due to the fact that you kept your phone after the 30 days trial period under the impression that it included something it does not.

However, this is not the case for everyone.

Quote:
Originally Posted by Soundy (Post 184904)
So the question is, how does this stop the spammers from simply getting a cheap non-PPC phone to perpetuate their spam?

This argument is bullshit. If they'd killed picmail completely, for everyone, it MIGHT fly... the fact that it's only disabled for PPC phones kills it utterly. The fact that few, if any, other carriers appears to feel it's necessary to deny this feature ONLY to PPC users doesn't help Sprint's story much either.
From the stamement I read they did not mean that by blocking our devices they blocked the spammers, but that the measures implemented to block the spammers had the side effect of blocking or devices.

And as a final warning... please do not insult other members, it is against the rules and just uncalled for.

Draiko 02-13-2008 12:41 AM
The carriers want to switch everyone over to email usage... that way they don't have to host 1.3+ megapixel pictures on their servers. All those Mobile phone providers shift the costs of storing and sending Picturemail over to the ISPs and Free webmail hosts (google, yahoo, MS...). Am I the only one who sees this?!

wldthng842 02-13-2008 01:11 AM
Quote:
Originally Posted by guitardoc64 (Post 184903)
First off, do we have to resort to insults?

I am in the category of those who added picmail to my non-supported phone last year. I paid $5 a month for the added service and Sprint took my money and provided the service, no questions asked. They took the money even after the vision package included picmail. Then they blocked it. Even BrettW over at sprintusers conceded my point.
I understand your point but you received a working version of MMS while paying for it thus far, it now is back to the way is supposed to be and you are entitled to stop paying the fee.

Quote:
Originally Posted by Soundy (Post 184904)
So the question is, how does this stop the spammers from simply getting a cheap non-PPC phone to perpetuate their spam?

This argument is bullshit. If they'd killed picmail completely, for everyone, it MIGHT fly... the fact that it's only disabled for PPC phones kills it utterly. The fact that few, if any, other carriers appears to feel it's necessary to deny this feature ONLY to PPC users doesn't help Sprint's story much either.

Regular phones are very difficult to write programs for, PPC's are very easy to write programs for, especially one that simply sends lots of MMS messages on a client that is already there, this is not BS. It is easy to block any outside user that sends more than X in under Y number of minutes, it is however not easy to distinguish whether an authorized user is sending 50 spam messages or 50 MMS of a friend doing something stupid at a party to all their friends.

And lastly. Sorry about calling jparks29 an idiot. I did not read the post after typing it and my GF had been nagging me for over an hour to take my new puppy out and get him ready for bed. I was hurrying to finish and attend to the dog. Please accept my apology, I have also edited the post to attempt to say what I was actually thinking. I know better and should have caught it. I am truly sorry.

Soundy 02-13-2008 01:40 AM
Quote:
Originally Posted by Pibe38 (Post 184928)
From the stamement I read they did not mean that by blocking our devices they blocked the spammers, but that the measures implemented to block the spammers had the side effect of blocking or devices.
That still doesn't make sense - why would that block it for PPC phones but not for regular phones? And again the question, what's the stop the spammers from using a regular phone that does support MMS? Or for that matter, an MMS gateway of their own?

Sorry, but it's still a BS excuse.

Soundy 02-13-2008 01:45 AM
Quote:
Originally Posted by Draiko (Post 184990)
The carriers want to switch everyone over to email usage... that way they don't have to host 1.3+ megapixel pictures on their servers. All those Mobile phone providers shift the costs of storing and sending Picturemail over to the ISPs and Free webmail hosts (google, yahoo, MS...). Am I the only one who sees this?!
That doesn't make sense either - with Telus at least, pictures sent to me are stored on their Snap service, until I transfer them to my Album on my customer-account page... either way, the picture is still stored on one of their servers or another.

Send it via MMS, it passes through their servers, on the destination phone, and it's gone.

And besides, even 2MP pictures shot on my Titan's camera at highest resolution clock in at 256kB max. I could trade in the PPC for a new Ericsson with a 3MP camera and send picture messages again, so what would be the point of it being a "size" issue?

Soundy 02-13-2008 01:51 AM
Quote:
Originally Posted by wldthng842 (Post 185029)
Regular phones are very difficult to write programs for, PPC's are very easy to write programs for, especially one that simply sends lots of MMS messages on a client that is already there, this is not BS. It is easy to block any outside user that sends more than X in under Y number of minutes, it is however not easy to distinguish whether an authorized user is sending 50 spam messages or 50 MMS of a friend doing something stupid at a party to all their friends.
WITHIN the phone, maybe... computer-based software that sends messages through a tethered phone is a piece of cake, though, and will work with a non-PPC phone. Motorola Phone Tools will let you send bulk SMS messages from your computer with a Motorola phone attached (like my previous two phones, a V710 and a V3c RAZR); scripting something or writing a custom app to do the same would be a piece of cake for a coder with an SDK.

And for that matter, it's not stopping the spammers from using SMS instead... so what's next, SMS is blocked as well? Maybe they just do away with SMS and MMS support altogether? Then they can get rid of outgoing email service for their internet customers as well, because email spammers can use that too...

Nope. None of Sprint's "excuses" wash. Try again.

decibel 02-13-2008 01:53 AM
Quote:
Originally Posted by Soundy (Post 185056)
That still doesn't make sense - why would that block it for PPC phones but not for regular phones? And again the question, what's the stop the spammers from using a regular phone that does support MMS? Or for that matter, an MMS gateway of their own?

Sorry, but it's still a BS excuse.
Well put. 90% of all spam will be sent from MMSC's hosted on an individual's computer. There are several MMSC applications readily available, NOW SMS MMS Gateway, Mbuni, etc. A spammer would just use whatever is readily available and can't be tracked. Why would they use Sprint's MMS server (which is actually Lightsurf's, owned by Verisign) that would log every connection to it? Don't you think they would use a private server they had control over to prevent logging?

Sprint's "anti-spam" argument is simply a rumor that was generated by some customer-facing rep that wanted to say something clever and believable to take the heat off themselves.

Pibe38 02-13-2008 01:58 AM
Quote:
Originally Posted by Soundy (Post 185056)
That still doesn't make sense - why would that block it for PPC phones but not for regular phones? And again the question, what's the stop the spammers from using a regular phone that does support MMS? Or for that matter, an MMS gateway of their own?

Sorry, but it's still a BS excuse.
While I agree that it does not make sense, I was just calling it like I saw it, what I got from the statment.

In the end, does it really matter? If they release a statement tomorrow saying they blocked it because PPC phones are not supposed to have MMS since they never advertised them to have it, what will be different?

We still don't have MMS whether we call their BS or not.

I'm just trying to save some people aggravation, I see users getting outraged on different forums, etc., and while I do support posting our legitimate concern on how this should be changed, trying to debunk their excuses won't get us anywhere.

ajones7279 02-13-2008 02:07 AM
Quote:
Originally Posted by Draiko (Post 184990)
The carriers want to switch everyone over to email usage... that way they don't have to host 1.3+ megapixel pictures on their servers. All those Mobile phone providers shift the costs of storing and sending Picturemail over to the ISPs and Free webmail hosts (google, yahoo, MS...). Am I the only one who sees this?!
That doesn't make much sense to me. I mean, first off, we're PAYING for the picturemail, it's not like they'd be doing it for free. And secondly, They didn't block all phones, so what if I just go back to my A900 just so I can send my pics??

Soundy 02-13-2008 02:12 AM
Quote:
Originally Posted by Pibe38 (Post 185077)
In the end, does it really matter? If they release a statement tomorrow saying they blocked it because PPC phones are not supposed to have MMS since they never advertised them to have it, what will be different?
At least it would be honest, and that would go a long way toward not alienating their customers. Obviously people are steamed about not having a service they want, or are accustomed to, or in some cases have been promised... lying about the reasons under the guise of caring about their customers ("We did it to stop those nasty spammers!") only makes things that much worse.

Quote:
I'm just trying to save some people aggravation, I see users getting outraged on different forums, etc., and while I do support posting our legitimate concern on how this should be changed, trying to debunk their excuses won't get us anywhere.
Maybe not. Or maybe. Apparently customers are getting a variety of different stories from Sprint as to why their services are being curtailed. If they simply accept this and go about their business on their Sprint phones, nothing will ever change. If we can "debunk their excuses", if enough people realize they're being lied to AS WELL AS getting reduced service, it may be the impetus for more of them to vote with the wallets and take their business elsewhere, which is the only thing that will create a change in Sprint's (or any other provider's) policies.

Frankly, if I were a Sprint customer, I'd probably already be on the way to the Verizon store down the street, and either look at buying out my contract, or do what a friend did when he switched providers and switch my account to the cheapest possible plan and just forward all the calls to my new phone. As it is, I'm very near that point with Telus - the only thing that stopped me from doing it right off was the unbelievable data plan they were offering ($15 unlimited data, are you kidding me?). If one of their competitors (Rogers or Bell) comes up with something close, I may just be encouraged to tell Telus they can stuff their MMS, because they've just lost a 16-year customer.

ajones7279 02-13-2008 02:13 AM
Quote:
Originally Posted by Pibe38 (Post 185077)
While I agree that it does not make sense, I was just calling it like I saw it, what I got from the statment.

In the end, does it really matter? If they release a statement tomorrow saying they blocked it because PPC phones are not supposed to have MMS since they never advertised them to have it, what will be different?

We still don't have MMS whether we call their BS or not.

I'm just trying to save some people aggravation, I see users getting outraged on different forums, etc., and while I do support posting our legitimate concern on how this should be changed, trying to debunk their excuses won't get us anywhere.
I get what you mean if they decided to make that argument. That would really suck because it's true even tho some people have been told it has MMS. Wish the site did say MMS. It does say:
2.0 megapixel camera and video camcorder

Capture high-resolution images with the digital camera and zoom. Create your own video clips and easily share them with family and friends.



IMO email isn't an easy way to share

mabru2001 02-13-2008 11:33 AM
Well here is another case of being lied to, I actually bought my Mogul from Amazon and expected it to have MMS and they are lieing also... Amazon being a big seller for sprint has in its description (bolded the important stuff) but for some reason it says the wing and mogul in same paragraph... somebody copied and pasted... so I guess I gots me a out of my contract and so does everyone else that got theirs from amazon.

"The 2-megapixel autofocus camera (with up to 8x digital zoom) on the back of the Mogul captures images up to 1600 x 1200 pixels (good enough for prints up to 8 x 10 inches). You can make such camera adjustments as white balance and exposure metering, choose from resolution modes (such as sports for fast-moving action) as well as use of the integrated flash, and set a self-timer of either 2 or 10 seconds. Additionally, the Wing can capture video with or without audio (in MPEG-4, 3GPP2, or H.263 format, the latter being best for sending via MMS). You can also play back audio and video files downloaded from the Internet or sent to you via email using the integrated Windows Media Player."

wldthng842 02-13-2008 01:16 PM
Quote:
Originally Posted by Soundy (Post 185071)
WITHIN the phone, maybe... computer-based software that sends messages through a tethered phone is a piece of cake, though, and will work with a non-PPC phone. Motorola Phone Tools will let you send bulk SMS messages from your computer with a Motorola phone attached (like my previous two phones, a V710 and a V3c RAZR); scripting something or writing a custom app to do the same would be a piece of cake for a coder with an SDK.

And for that matter, it's not stopping the spammers from using SMS instead... so what's next, SMS is blocked as well? Maybe they just do away with SMS and MMS support altogether? Then they can get rid of outgoing email service for their internet customers as well, because email spammers can use that too...

Nope. None of Sprint's "excuses" wash. Try again.
And yes that is another option, however it is hard to block. You could set a limit on the number of messages before the server denys access for a while, similar to most password protected sites do with people repeating failed attempts. Sprint will never block all spam messages they are simply removing one avenue. Plus sprint did not remove MMS from the PPC's to eliminate the problem. They removed the ability to use sprints MMS server from all unsupported devices/applications. This would also block laptops logging directly into their server and sending messages, it shouldn't have blocked sending while tethered though.

Quote:
Originally Posted by decibel (Post 185073)
Well put. 90% of all spam will be sent from MMSC's hosted on an individual's computer. There are several MMSC applications readily available, NOW SMS MMS Gateway, Mbuni, etc. A spammer would just use whatever is readily available and can't be tracked. Why would they use Sprint's MMS server (which is actually Lightsurf's, owned by Verisign) that would log every connection to it? Don't you think they would use a private server they had control over to prevent logging?

Sprint's "anti-spam" argument is simply a rumor that was generated by some customer-facing rep that wanted to say something clever and believable to take the heat off themselves.
It could be, but what difference would it make? If they came out and said they removed it because you weren't supposed to have it would you feel better, or would it fix the problem? No. If anything, believing this is true gives hope for them finding an alternative to blocking spam and re enabling PPC's use of MMS. If they blocked so you don't have it what are the chances of them changing their mind in the near future?

Quote:
Originally Posted by mabru2001 (Post 185345)
Well here is another case of being lied to, I actually bought my Mogul from Amazon and expected it to have MMS and they are lieing also... Amazon being a big seller for sprint has in its description (bolded the important stuff) but for some reason it says the wing and mogul in same paragraph... somebody copied and pasted... so I guess I gots me a out of my contract and so does everyone else that got theirs from amazon.

"The 2-megapixel autofocus camera (with up to 8x digital zoom) on the back of the Mogul captures images up to 1600 x 1200 pixels (good enough for prints up to 8 x 10 inches). You can make such camera adjustments as white balance and exposure metering, choose from resolution modes (such as sports for fast-moving action) as well as use of the integrated flash, and set a self-timer of either 2 or 10 seconds. Additionally, the Wing can capture video with or without audio (in MPEG-4, 3GPP2, or H.263 format, the latter being best for sending via MMS). You can also play back audio and video files downloaded from the Internet or sent to you via email using the integrated Windows Media Player."
This is not Sprint's problem, yes they would probably help you out, but really this is something that you should take up with Amazon. They should in theory have to pay you the ETF as they are the ones mislabeling the device. But they can also say that they use the same paragraph to market both the mogul and the wing (two seperate devices) so that users simply read one paragraph about the device as they have similar features (not identical) and then choose the model that works with their carrier. At which point, they would tell you that you did not purchase the Wing, you purchased a Mogul which does not support MMS.

Quote:
Originally Posted by Soundy (Post 184897)
Me neither... dammit. Where do I sign up for that?? :mrgreen:
I agree, I think porn spams would be nice to get while at work, might make the day more enjoyable.

wldthng842 02-13-2008 11:39 PM
Quote:
Originally Posted by decibel (Post 185073)
Well put. 90% of all spam will be sent from MMSC's hosted on an individual's computer. There are several MMSC applications readily available, NOW SMS MMS Gateway, Mbuni, etc. A spammer would just use whatever is readily available and can't be tracked. Why would they use Sprint's MMS server (which is actually Lightsurf's, owned by Verisign) that would log every connection to it? Don't you think they would use a private server they had control over to prevent logging?

Sprint's "anti-spam" argument is simply a rumor that was generated by some customer-facing rep that wanted to say something clever and believable to take the heat off themselves.
I have a thought, not a good one but whatever.
What server are these programs using to send MMS messages, why can't we use arcsoft to send using these servers insteads of sprints?

t3k 02-14-2008 08:13 AM
couldnt we use verizon's servers?

wldthng842 02-14-2008 10:59 AM
because you can't login, only vzw customers have their logins from verizon.

ajones7279 02-14-2008 12:28 PM
Disabling didn't work, I still receive spam sometimes

wldthng842 02-14-2008 12:34 PM
There is never going to be a way to remove all spam. They are just trying to eliminate a large portion of it.

Soundy 02-14-2008 12:38 PM
Quote:
Originally Posted by ajones7279 (Post 185091)
Capture high-resolution images with the digital camera and zoom. Create your own video clips and easily share them with family and friends.

IMO email isn't an easy way to share

Well I dunno about Sprint, but Telus's idea is simply to do it all through email, and lemme tell ya, it ain't easy either... IF it works. Big problem is, it isn't working 90% of the time.

Meanwhile, my wife sends and receives MMS pictures with his KRZR with nary a hiccup.

I did talk to a Telus tech yesterday who seemed to have a clue... at least he knew that Telus's MMS servers use WAP and the smartphones don't have a WAP browser... he seemed genuinely suprised when I told him I had third-party MMS software that used WAP, something that other carriers actually bundled with their phones, and he promised he'd try to get the me the server settings for it.

He also pointed out that Telus's "Snap" site for receiving MMS messages (MMS sent to my number goes into an "inbox" there instead) could be set to automatically forward messages to an email address (or multiple addresses), which seems ALMOST acceptable. Unfortunately when he tried to set it up for me, he found their system for doing so was down... When you first go to log in, you have to enter your number and click and link and it will text you your passwork (which is about 20 characters long). Well the first time I did this on my computer, it took three days to receive the text with the password. I tried it again the other day, logging in from the phone, and it still hasn't sent me the password... four days and counting. I logged in from the computer when I got home and set up the forwarding address, but so far... nothing.

Soundy 02-14-2008 12:40 PM
Quote:
Originally Posted by wldthng842 (Post 186517)
There is never going to be a way to remove all spam. They are just trying to eliminate a large portion of it.

Bullshit they are... that's likely just the most plausible/sellable excuse they could come up with.

"So what are we gonna tell'em when they complain about not being able to MMS anymore?"
"Everybody hates spam... let's tell'em we did it to block the spammers. Then they'll be thankful instead of pissed off!"
"Yeah, good idea. Suckers."

phibix 02-19-2008 02:55 PM
Re: Sprint Denies PPC customers from sending picmail
 
For anyone thinking about Mbuni, I did a bit of research. I got all its dependencies compiled and built and was going over their docs, which are a bit convoluted and geared more towards mobile phone network provider.

It looks to me like you need some access to the provider's MMSC gateway on their network. And this can't be done over the internet. Using a teathered phone that can send SMS or an evdo card works supposedly but I have neither.

So that looks like a dead end, unless someone knows how to configure mbuni to send to other MMS gateways via email, but even then I can't see in Mbuni how you would tell it how to route a number to a provider's email MMS gateway.

Its a shame we can't dump the traffic on a phone that can send MMS and watch the handshake. I can't imagine they did anything complicated like encryption. Its probably just sending some sort of device id string and the MMS server is accepting or rejecting the connection based on that.

Hoshtaylor 02-19-2008 07:15 PM
Sprint's Response To My Complaint About Pic Mail, MMS Software Not Working Anymore
 
I can't find the old thread anymore since all of the threads seem to be missing now...but this is what Sprint finally replied to me...maybe we are finally starting to get through to them...??? I don't know but I'm sick of dealing with this BS !!!!!!!!

Start from the bottom:

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Dear Josh Taylor,

Thank you for contacting Sprint. We apologize for any inconvenience.

The ability to send picturemails via email has always existed on the device and the ability to receive is unaffected by the lack of an MMS application on the device.

At this time, due to the heightened attention the MMS on Pocket PCs issue has received because we blocked the workaround, several customers have escalated the issue to our upper management. The decision not to develop an MMS application for the Pocket PC platform was made by previous management. The issue is currently being reconsidered by the current CEO and current development team.

There are no existing plans to develop an MMS application for Pocket PC devices. As the issue is being re-visited by our current management, that could change. That is the most current information we have at this time.

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint


Original Message Follows:
------------------------
So back to my original email:

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh


Is Sprint planning on providing this BASIC service that we PPC customers are paying to us...?

If not, I will be leaving Sprint after 8 years...Sprint always seems to be behind in all aspect of the mobile phone industry from the phones itself to the software.

Please advise.

Josh


----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Saturday, February 16, 2008 8:09:22 AM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46493110I80L0KM)

Dear Josh,

Thank you for contacting Sprint. We apologize for any inconvenience.

We did indeed disable the third party program you speak of. The reason for this is that the program is basically Verizon's MMS program reconfigured slightly to work on a Sprint device.

Verizon's MMS software is proprietary and they do hold a copyright on it. As far as we know, Verizon has not given ArcSoft (the maker of that third party workaround) permission to develop their MMS software to be used on a rival carrier. This means that the use of this software is software piracy and therefore illegal. And Sprint allowing customers to use it is also illegal and Verizon could take legal action against us if we did not block it.

Also, legal action could force the company to take action against the Sprint customers who used this program as the use of pirated software constitutes an illegal act, which is a terms of service violation that would be grounds for immediate termination of service with all applicable penalties. This is not an action Sprint wishes to take against customers with the challenges we face already and by proactively blocking the program, the chances of legal action forcing this to happen are much smaller.

We know now that users have been using this program for some time. Upper management was not aware of this program's existence until it was posted on the Sprint Buzz About Wireless forum recently. Given the legal issues involved, once it was realized that the workaround was based on Verizon's copyrighted work and realized what the consequences to the affected customers could be, we had little choice but to block it.

If a *legal* and legitimate third party workaround is developed, Sprint would not be against it's use. Thousands of legitimate third party applications are used on Sprint Pocket PCs every day (and we even have provided a software store, http://softwarestore.sprint.com for the sale of some of these third party additions).

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint


Original Message Follows:
------------------------
Here is the software: http://www.ppcgeeks.com/files/PPCGeeksSprintMMS.zip

It worked fine for months...also worked for me on my Q as well as my Mogul until Sprint decided to cut off access for this program to all of their PPC customers. This program also works for all other carriers too. We cannot figure out why Sprint has cut this service off to it's PPC customers. IT'S PICTURE MAIL FOR GOD'S SAKE !!!!!! It is STANDARD on the lowest end phones and not only do you not provide it on your most expensive phones, but you won't let us use a 3rd party software program !

I'd be interested to know what the reasoning is for this.

Josh


----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Wednesday, February 13, 2008 12:53:22 PM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46319670I80L0KM)

Dear Josh,

Thank you for contacting Sprint. I apologize for the inconvenience that you have experienced with your third party software.

Please provide me what third party software you are no longer able to access by replying back to this e-mail including any errors or upgrades that have been performed at the time this software disappeared by replying back to this e-mail.

Thank you again for contacting Sprint. We appreciate your business.

Linda S.
E-Care
Sprint


Original Message Follows:
------------------------
================================================== ======================
Name: Josh
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Tech Support
Contact Number:
================================================== ======================
Original Question: no MMS
Question: No MMS on Sprint Touch !!!!!!! You've disabled the use of the 3rd party Picture Mail software !!!

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh

mrgeoff 02-19-2008 09:00 PM
Re: Sprint Denies PPC customers from sending picmail
 
Quote:
Originally Posted by phibix (Post 187060)
For anyone thinking about Mbuni, I did a bit of research. I got all its dependencies compiled and built and was going over their docs, which are a bit convoluted and geared more towards mobile phone network provider.

It looks to me like you need some access to the provider's MMSC gateway on their network. And this can't be done over the internet. Using a teathered phone that can send SMS or an evdo card works supposedly but I have neither.

So that looks like a dead end, unless someone knows how to configure mbuni to send to other MMS gateways via email, but even then I can't see in Mbuni how you would tell it how to route a number to a provider's email MMS gateway.

Its a shame we can't dump the traffic on a phone that can send MMS and watch the handshake. I can't imagine they did anything complicated like encryption. Its probably just sending some sort of device id string and the MMS server is accepting or rejecting the connection based on that.
I agree. We need to get another user agent string and see if that helps us. One could only hope the workaround would be this simple lol

Slwitek 02-19-2008 09:35 PM
Re: Sprint Denies PPC customers from sending picmail
 
Hopefully Sprint upper management will hold an emergency meeting and start giving thier customers what they want! At least they are "considering" it!

firebrain 02-19-2008 09:46 PM
Re: Sprint Denies PPC customers from sending picmail
 
somebody with their own website plugin their web address into the mms server settings then go check on your sites stats on what user agent and or browser it is

milojax 02-20-2008 12:47 AM
Re: Sprint's Response To My Complaint About Pic Mail, MMS Software Not Working Anymor
 
Quote:
Originally Posted by Hoshtaylor (Post 187230)
I can't find the old thread anymore since all of the threads seem to be missing now...but this is what Sprint finally replied to me...maybe we are finally starting to get through to them...??? I don't know but I'm sick of dealing with this BS !!!!!!!!

Start from the bottom:

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Dear Josh Taylor,

Thank you for contacting Sprint. We apologize for any inconvenience.

The ability to send picturemails via email has always existed on the device and the ability to receive is unaffected by the lack of an MMS application on the device.

At this time, due to the heightened attention the MMS on Pocket PCs issue has received because we blocked the workaround, several customers have escalated the issue to our upper management. The decision not to develop an MMS application for the Pocket PC platform was made by previous management. The issue is currently being reconsidered by the current CEO and current development team.

There are no existing plans to develop an MMS application for Pocket PC devices. As the issue is being re-visited by our current management, that could change. That is the most current information we have at this time.

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint


Original Message Follows:
------------------------
So back to my original email:

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh


Is Sprint planning on providing this BASIC service that we PPC customers are paying to us...?

If not, I will be leaving Sprint after 8 years...Sprint always seems to be behind in all aspect of the mobile phone industry from the phones itself to the software.

Please advise.

Josh


----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Saturday, February 16, 2008 8:09:22 AM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46493110I80L0KM)

Dear Josh,

Thank you for contacting Sprint. We apologize for any inconvenience.

We did indeed disable the third party program you speak of. The reason for this is that the program is basically Verizon's MMS program reconfigured slightly to work on a Sprint device.

Verizon's MMS software is proprietary and they do hold a copyright on it. As far as we know, Verizon has not given ArcSoft (the maker of that third party workaround) permission to develop their MMS software to be used on a rival carrier. This means that the use of this software is software piracy and therefore illegal. And Sprint allowing customers to use it is also illegal and Verizon could take legal action against us if we did not block it.

Also, legal action could force the company to take action against the Sprint customers who used this program as the use of pirated software constitutes an illegal act, which is a terms of service violation that would be grounds for immediate termination of service with all applicable penalties. This is not an action Sprint wishes to take against customers with the challenges we face already and by proactively blocking the program, the chances of legal action forcing this to happen are much smaller.

We know now that users have been using this program for some time. Upper management was not aware of this program's existence until it was posted on the Sprint Buzz About Wireless forum recently. Given the legal issues involved, once it was realized that the workaround was based on Verizon's copyrighted work and realized what the consequences to the affected customers could be, we had little choice but to block it.

If a *legal* and legitimate third party workaround is developed, Sprint would not be against it's use. Thousands of legitimate third party applications are used on Sprint Pocket PCs every day (and we even have provided a software store, http://softwarestore.sprint.com for the sale of some of these third party additions).

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint


Original Message Follows:
------------------------
Here is the software: http://www.ppcgeeks.com/files/PPCGeeksSprintMMS.zip

It worked fine for months...also worked for me on my Q as well as my Mogul until Sprint decided to cut off access for this program to all of their PPC customers. This program also works for all other carriers too. We cannot figure out why Sprint has cut this service off to it's PPC customers. IT'S PICTURE MAIL FOR GOD'S SAKE !!!!!! It is STANDARD on the lowest end phones and not only do you not provide it on your most expensive phones, but you won't let us use a 3rd party software program !

I'd be interested to know what the reasoning is for this.

Josh


----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Wednesday, February 13, 2008 12:53:22 PM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46319670I80L0KM)

Dear Josh,

Thank you for contacting Sprint. I apologize for the inconvenience that you have experienced with your third party software.

Please provide me what third party software you are no longer able to access by replying back to this e-mail including any errors or upgrades that have been performed at the time this software disappeared by replying back to this e-mail.

Thank you again for contacting Sprint. We appreciate your business.

Linda S.
E-Care
Sprint


Original Message Follows:
------------------------
================================================== ======================
Name: Josh
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Tech Support
Contact Number:
================================================== ======================
Original Question: no MMS
Question: No MMS on Sprint Touch !!!!!!! You've disabled the use of the 3rd party Picture Mail software !!!

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh
Great work love the remarks you made i hope this might do some good... At least upper managment has heard of this... We hope....:protest:

guitardoc64 02-20-2008 01:11 AM
Re: Sprint Denies PPC customers from sending picmail
 
milojax, good info. Makes a lot more sence than the blocking of porn spam, especially in light that I got one on my 6700 last night. I wonder if they wouldn't mind if someone here or at xdadevelopers whips a "legit" MMS app that they CAN allow. Or they could just get Arcsoft to whip up a Sprint version to include in future updates. It shouldn't be too hard to develop since we have already done all the work here, and all they'd really have to do is copy the tweaks.

JoePuetoRico 02-20-2008 01:14 AM
Re: Sprint Denies PPC customers from sending picmail
 
I was @ sprint today my buddy is a tech and he told me no way they would do mms because it makes wm too sluggish well that's what he heard anyway but there is power in numbers you never know lol!!!! he also told me don't beleive what the reps say they aren't gonna do anything about it nor do they plan to

boyo 02-20-2008 03:48 AM
Re: Sprint Denies PPC customers from sending picmail
 
Here goes nothing. User agent that I managed to grab was 'utstar67kv1'
Now where that's set, i'm not sure.

I have more information too, and only censored out irrelevant information.
Hope this helps somebody..

Edit: I attempted to change the user agent to 'Motorola-V9m Obigo' which is the agent for a RAZR, as well as delete the HTTP_PROFILE from the registry and it did no good.. still get SERVICE DENIED! in the log file.

Quote:
$_SERVER = Array
(
[CONTENT_LENGTH] => 6991
[CONTENT_TYPE] => application/vnd.wap.mms-message
[DOCUMENT_ROOT] => /home/REMOVED/public_html
[GATEWAY_INTERFACE] => CGI/1.1
[HTTP_ACCEPT] => */*
[HTTP_ACCEPT_CHARSET] => iso-10646-ucs-2
[HTTP_ACCEPT_LANGUAGE] => en
[HTTP_CACHE_CONTROL] => no-cache
[HTTP_HOST] => REMOVED
[HTTP_PROFILE] => http://www.htcmms.com.tw/gen/Titan-1.0.xml
[HTTP_USER_AGENT] => utstar67kv1
[HTTP_X_ALLTEL_MDN] => REMOVED
[PATH] => /bin:/usr/bin
[QUERY_STRING] => message-id="
[REDIRECT_STATUS] => 200
[REMOTE_ADDR] => REMOVED
[REMOTE_HOST] => REMOVED.area4.spcsdns.net
[REMOTE_PORT] => 1067
[REQUEST_METHOD] => POST
[REQUEST_URI] => /arc.php?message-id="
[SCRIPT_FILENAME] => /home/REMOVED/public_html/arc.php
[SCRIPT_NAME] => /arc.php
[SERVER_ADDR] => REMOVED
[SERVER_ADMIN] => REMOVED
[SERVER_NAME] => REMOVED
[SERVER_PORT] => 80
[SERVER_PROTOCOL] => HTTP/1.1
[SERVER_SIGNATURE] => <ADDRESS>Apache/1.3.39 Server at REMOVED Port 80</ADDRESS>

[SERVER_SOFTWARE] => REMOVED
[UNIQUE_ID] => R7vaJM8ttjoAABntl20
[PHP_SELF] => /arc.php
[REQUEST_TIME] => 1203493414
[argv] => Array
(
[0] => message-id="
)

[argc] => 1
)
$_REQUEST = Array
(
[message-id] => "
)
$_GET = Array
(
[message-id] => "
)
$_POST = Array
(
)
$_ENV = Array
(
[CONTENT_LENGTH] => 6991
[CONTENT_TYPE] => application/vnd.wap.mms-message
[DOCUMENT_ROOT] => /home/REMOVED/public_html
[GATEWAY_INTERFACE] => CGI/1.1
[HTTP_ACCEPT] => */*
[HTTP_ACCEPT_CHARSET] => iso-10646-ucs-2
[HTTP_ACCEPT_LANGUAGE] => en
[HTTP_CACHE_CONTROL] => no-cache
[HTTP_HOST] => REMOVED
[HTTP_PROFILE] => http://www.htcmms.com.tw/gen/Titan-1.0.xml
[HTTP_USER_AGENT] => utstar67kv1
[HTTP_X_ALLTEL_MDN] => REMOVED
[PATH] => /bin:/usr/bin
[QUERY_STRING] => message-id="
[REDIRECT_STATUS] => 200
[REMOTE_ADDR] => REMOVED
[REMOTE_HOST] => REMOVED.area4.spcsdns.net
[REMOTE_PORT] => 1067
[REQUEST_METHOD] => POST
[REQUEST_URI] => /arc.php?message-id="
[SCRIPT_FILENAME] => /home/REMOVED/public_html/arc.php
[SCRIPT_NAME] => /arc.php
[SERVER_ADDR] => REMOVED
[SERVER_ADMIN] => REMOVED
[SERVER_NAME] => REMOVED
[SERVER_PORT] => 80
[SERVER_PROTOCOL] => HTTP/1.1
[SERVER_SIGNATURE] => <ADDRESS>Apache/1.3.39 Server at REMOVED Port 80</ADDRESS>

[SERVER_SOFTWARE] => REMOVED
[UNIQUE_ID] => R7vaJM8ttjoAABntl20
)

pg2k3 02-20-2008 04:17 AM
Re: Sprint Denies PPC customers from sending picmail
 
This workaround attempt would probably work better if a flip phone is used to grab the agent strings.

boyo 02-20-2008 04:30 AM
Re: Sprint Denies PPC customers from sending picmail
 
That was my thought too, which is why I tried to use the UA from the RAZR. But I didnt have any luck with it, I cant see them blocking the individual numbers just because it's a ppc but without knowing how they blocked it, it's hard to work around.

Edit: Tried it using the user agent from a samsung m500 and still wouldnt work for me.

Stevenewjersey 02-20-2008 09:09 AM
Re: Sprint Denies PPC customers from sending picmail
 
On 3 seperate call ins I got the same answer from top tier support. They disabled sprint tv and picture mail due to high risk of virus infection. When they close the whole that allows infection they are going to enable the service and that should be in the next rom. Believe it or not plenty of people are having virus problems on the mogul.

firebrain 02-20-2008 10:01 AM
Re: Sprint Denies PPC customers from sending picmail
 
I think that they might use the http_x_whatever_mdn to check if the phone is a PPC (they might not check model it just checks if your phone is in the db of allowed phones).

Try to copy everything including http_profile and hhtp_x_sprint_mdn from a sprint phone with working mms.

they also might use powervision llogin name for auth like they do for premium purchases

raiden 02-20-2008 12:40 PM
Re: Sprint Denies PPC customers from sending picmail
 
Damn can anybody find me a mms reg tweak so that I can send pics again!! please!!!


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