UNABLE TO CONNECT!!= VERY FRUSTRATING

whistler · #1 (**permalink**) 02-05-2007, 04:30 PM

Multiple times a day I'm forced to reset my Q because of the 'unable to connect' error. I'm either trying to access a web page or I'm trying to manually send/receive email.

I've read other sites and they said to update the vision profile. I did this and nothing.

I've called Tech Support and they're clueless. They're suggesting a HARD RESET.

Anyone having this problem? This is the ONLY thing I don't like about the Q.

**Malatesta** · #2 (**permalink**) 02-05-2007, 05:14 PM

I have never seen this

widdlewade · #3 (**permalink**) 02-06-2007, 12:03 AM

I've had this problem a number of times..
The fix is basically enabling PCS Vision
Go to Settings, keep going to G.more....until you get to the PCS Vision Menu. Open the Menu by hitting A...Select A.PCS VIsion and make sure it's on enable, NOT disable. Hit Done, and you should be good to go. If it still isn't working after enabling it, you need to update the vision profile again.
Good Luck, remember customer service and the stores don't really even get these phones until next week, so they won't be much help.

whistler · #4 (**permalink**) 02-07-2007, 01:52 PM

that doens't work. I'm always enabled for VISION. At times I get a 1012 error when I try to update the vision profile. As usual, to fix it, I have to power off and on.

Very frustrating..

whistler · #5 (**permalink**) 02-07-2007, 01:57 PM

I'm not the only one..

http://www.everythingq.com/forum/spr...html#post20472

ericshmerick · #6 (**permalink**) 02-10-2007, 11:15 AM

I'm having multiple "cannot connect" problems as well. Also, my Sprint Q just locks up every other day or so (Agenda One the only 3rd party sw on my device). The Sprint Q needs an update in a bad way.

Some have had success with a replacement. That makes me think we have a bad batch of Q's or something. I'm going to request a replacement and hope for a firmware upgrade!!

**pzztgotbagz** · #7 (**permalink**) 02-10-2007, 11:36 AM

i have a ? for all people having problems are u doing the ##debug# menu and turning the ddtm off? i have not done it in a few days and have not had a problem but it seems after u turn ddtm off i have the unable to place call errors? just a little thing to check out.

whistler · #8 (**permalink**) 02-20-2007, 12:03 PM

I think I've found a trend here....

When I receive/place a call and then try to go into Vision afterwards (not always RIGHT after) but after, it won't connect.

I've now made it routine to restart the phone after each call.

Annoying... Um, that's an obvious question..

widdlewade · #9 (**permalink**) 02-22-2007, 10:41 PM

Quote:

Originally Posted by whistler

I think I've found a trend here....

When I receive/place a call and then try to go into Vision afterwards (not always RIGHT after) but after, it won't connect.

I've now made it routine to restart the phone after each call.

Annoying... Um, that's an obvious question..

I've tested this, and I do not have this problem with the incoming/outgoing call----unable to connect problem. I was starting to have the unable to connect problem too, so that's why I checked. I rebooted, did the EV-DO hack, and had the phone do its update PCS Vision thing...NO problems since.

whistler · #10 (**permalink**) 02-23-2007, 10:52 AM

i'm too lazy this morning.. can you lead me to the ev-do hack.......