Exchange server/ push mail not syncing consistantly?

[Magicality]

Originally Posted by jpeepers

I could not locate the ActiveSync.exe file on my Mogul, do you know where it is located?

I had the problem again yesterday afternoon. This is so weird, I don't understand why it works fine on my Mogul and not on my Touch. I would think Windows Mobile 6.1 is the same on both devices? (the core files anyway).

From your data you posted it's obvious that the phone is not sending the correct ping info out. I don't have access to our companies IT department to verify that's what happening to me but it sounds logical. I work for a very large corporation so I'm sure the server side should be up to date with all the latest patches etc.?

Do not fret, it is not your exchange server that is at fault...it is definitely a problem with the ActiveSync on the phone...The issue might be happening on your Mogul too (if you wait long enough) if you do have the same Windows Mobile 6.1...Maybe compare the following files in your Windows directory of both phones:

actsyncc.dll
repllog.exe

Those two are core components of ActiveSync...there might be more, not sure at the moment.

From what I have found on Microsoft Support Board:

The problem seems to be the connection for direct push email is not staying on.
...
Microsoft is full aware of this issue and working on it