Known Verizon Issue with cracked outer casing

flashbox · #1 (**permalink**) 05-22-2008, 06:50 PM

So my brother called me very upset two days ago saying that his phone had a crack in the casing by the volume slider. He takes very good care of his phone so he did not understand why. The weird thing was that i did a worry free exchange about a week ago on my touch because it crashed, and the day I did the exchange i noticed a crack in the same place my brother has on his now.

So I called my business rep at Verizon and he did some research and sure enough it is a known issue, and my brother is getting a new one. If you have a crack on your phone then you can call and you should be able to get a replacement free of charge.

I have attached the two pictures that he sent me. These are from Verizon.

Anyway hopes this helps!

royals21 · #2 (**permalink**) 05-22-2008, 09:12 PM

Thanks for the heads up. Mine is less than a week old and I noticed a crack in the same place this morning. Did the rep happen to mention if they fixed the issue in the replacements, or are they going to crack as well? I just finished rom flashing to get the GPS to work and would hate to do it all over again to end up with another cracked case.

mmohn01 · #3 (**permalink**) 05-22-2008, 10:38 PM

Quote:

Originally Posted by royals21

Thanks for the heads up. Mine is less than a week old and I noticed a crack in the same place this morning. Did the rep happen to mention if they fixed the issue in the replacements, or are they going to crack as well? I just finished rom flashing to get the GPS to work and would hate to do it all over again to end up with another cracked case.

I have had mine for about 2 weeks now with no cracking. I purchased an invisible shield from Shieldzone, and put it on the phone as soon as I bought it. Maybe that is why mine hasn't cracked.

**clockcycle** · #4 (**permalink**) 05-23-2008, 12:28 AM

Yes, it is very well known that the White Touch cases crack in two places.
Check out the HowardForums' Bell Mobility "Limited Edition White" unit on the subject, well before there was a Verizon version..

-CC

EDIT: http://www.howardforums.com/showthread.php?t=1339304

fearbasel04 · #5 (**permalink**) 05-23-2008, 02:02 AM

Quote:

Originally Posted by clockcycle

I just noticed your photos of 2 days ago, are the same EXACT ones as the ones posted on howardforums (notice the paint chipped) since 03/07/08..

What's your game here?

-CC

he said they were sent to him lol he did not say these are the cracks on my phone and here is the pics

vaxick · #6 (**permalink**) 05-23-2008, 02:23 AM

Youch, I bought my Verizon Touch new from somebody else. I really hope this does not happen to me or else I'm gonna have to try big time to see if I can replace it at all. I could try calling UTStarcom too.

darnoc · #7 (**permalink**) 05-23-2008, 10:33 AM

Quote:

Originally Posted by royals21

Thanks for the heads up. Mine is less than a week old and I noticed a crack in the same place this morning. Did the rep happen to mention if they fixed the issue in the replacements, or are they going to crack as well? I just finished rom flashing to get the GPS to work and would hate to do it all over again to end up with another cracked case.

hi royals...let me know how and what you use to reflash back to the original verizon rom, when you turn yours back in. I too have the same crack. Thanks.

**mindfrost82** · #8 (**permalink**) 05-23-2008, 10:51 AM

Stickied this for now...until the problem is resolved.

**clockcycle** · #9 (**permalink**) 05-23-2008, 11:16 AM

Quote:

Originally Posted by fearbasel04

he said they were sent to him lol he did not say these are the cracks on my phone and here is the pics

yeah lol I saw that but the server was busy when I tried to edit/delete and didn't let me..

Oh well,

-CC

EDIT: This issue was discussed in a previous thread prior to the Verizon Touch's release. I had even talked with Verizon Sales and Tech to see if Verizon was aware and had addressed this before releasing their unit, they were not aware of the defect in "White Plastic" devices, this is common on Ipods and iBooks as well.

flashbox · #10 (**permalink**) 05-23-2008, 11:26 AM

Quote:

Originally Posted by royals21

Thanks for the heads up. Mine is less than a week old and I noticed a crack in the same place this morning. Did the rep happen to mention if they fixed the issue in the replacements, or are they going to crack as well? I just finished rom flashing to get the GPS to work and would hate to do it all over again to end up with another cracked case.

He did not mention if they had fixed the issue, but I do not think they have. Sorry man! I would also be upset if I got my GPS to work then got a replacement.

You know you could just wait until Verizon does their update then get rid of it. If you can wait that long lol!