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So my brother called me very upset two days ago saying that his phone had a crack in the casing by the volume slider. He takes very good care of his phone so he did not understand why. The weird thing was that i did a worry free exchange about a week ago on my touch because it crashed, and the day I did the exchange i noticed a crack in the same place my brother has on his now.

So I called my business rep at Verizon and he did some research and sure enough it is a known issue, and my brother is getting a new one. If you have a crack on your phone then you can call and you should be able to get a replacement free of charge.

I have attached the two pictures that he sent me. These are from Verizon.

Anyway hopes this helps!