Okay we all really need to buckle down and start complaining

[tspinning]

awareness bumpage


::edit::

people are beginning to hear about this!

http://www.dailytech.com/HTC+Users+C...ticle10393.htm

[markgamber]

Originally Posted by hippity.hoppity

"High end" Blackberries suck even more than the Touch for video playback. They support no codecs and there is zero third-party software for them. Try playing an AVC movie on any BB - you can't.

Sprint doesn't seem to care about fixing the issue. The Mogul has gotten almost no attention and the Touch will probably be EOL before the end of the year. They need to pay HTC to fix the issue going forward.

LOL...I don't even know what an avc movie is so it doesn't matter much to me. But it plays the mpegs and mov files I have just fine. The GPS was the real bonus for me. If Sprint does something like that, I will be absolutely astounded. Personally, I think everyone is getting excited over what will almost certainly be a half-assed, locked down feature that Sprint will use to collect yet another $10 a month. Along the same lines, I wouldn't be the least bit surprised if you have to sign up for RevA and pay for that on top of EVDO. So really, the only thing I'm interested in is a fix to this problem. To that end, I got an email from HTC asking for phone info (including IMEI...wtf?) and a description of the problem. I filled it out and mailed it back but man, don't they use their own stuff? How can you miss WMP not playing video worth a damn when it comes with the phone? Part of the OS, in fact. How do you not know about that? And why does HTC need a description from people like me? Step 1: Copy short video to phone. Step 2: Play video. Step 3: Observe results. Wow, there's 20 seconds of some tech's day. What do they have, 3 employees, two of which are minimum wage? Frankly, it still makes a LOT more sense that Sprint told them to do this on purpose. It'll be interesting to hear the excuse when an update is released and the problem isn't fixed.

[EtherealRemnant]

Originally Posted by tspinning

awareness bumpage


::edit::

people are beginning to hear about this!

http://www.dailytech.com/HTC+Users+C...ticle10393.htm

I just emailed the person on the blog who posted that the following:

"Hello,

I read on your post that HTC states that they never purchased the chip with the Imageon features included.

Well, their very own press release states the opposite: http://www.htc.com/press_room/03-press-070905.htm

"The MSM7xxx-series chipsets from Qualcomm are the industry's first to integrate two distinct processors – each dedicated to modem and multimedia functions – to provide support for third-party operating systems, including Windows Mobile. The MSM7500 for CDMA2000® 1xEV-DO Rev. A and MSM7200 for HSPA also feature rich multimedia capabilities – such as VGA video encode/decode, 8 megapixel camera, and 3D graphics – as well as advanced data functionality with unsurpassed levels of integration. The MSM7xxx-series of Qualcomm chipsets are designed to expand the reach of compelling, connected Smartphone devices into mainstream consumer markets."

This was an official press release and either way, it can be targeted as false advertisement as they specifically state "Having already launched the first Smartphones based on the MSM7500 chipset and now launching devices based on the MSM7200 chipset, by the end of 2007, HTC will have launched more than 10 devices based on these two dual-core solutions from the Company’s MSM7xxx-series platform. Some of the devices already available include the Mogul by HTC, HTC 6800, HTC 5800 and HTC TyTN II."

This would say right there that HTC is just trying to cover their rears as far as not including support for something that they advertised.

Qualcomm would not have made their single-chip solution into two different chips altogether. What would be the point of an integrated solution if they're just going to turn around and sell it broken apart again? Even further, Qualcomm wouldn't turn around and produce a product that is inferior to that which is already available - case in point, the Apache/6700 outperforms the newer devices HTC has made around this chipset in every graphical way and its got half the RAM, half the ROM, and an old Intel PXA270 chip in it!

This is just another example of HTC not providing the full support for the products that they make and sell, as they have a history of doing. All that's needed are drivers. That should be simple enough for a company like HTC but they can't be bothered because they would rather take the exact same chipset, spin off a new product, and force people to buy yet another new device to get the features it should have had from the start.

This is a total marketing scam by HTC and a class action lawsuit is perfectly valid for this situation."

HTC is going to dig themselves in really deep if they keep this mess up. They can already be cited for false advertisement just based on their press release that states both the Mogul and TyTN II have this very chipset in them, which implies that they support all the features.

[dwizzy130]

check these out!

http://forum.xda-developers.com/showthread.php?t=361592

http://forum.xda-developers.com/showthread.php?t=361580

[EtherealRemnant]

Looks like they've got a lot of the same ideas I do. I don't really go to any sites but here and HoFo since XDA tailors more towards GSM. Thanks for the links though. I think this will be very interesting to watch it all play out.

[tt7]

Is there any way to verify through qualcom that the msm7200 and msm7500 that was made for the htc titan and vogue actually don't contain the imageon hardware accelerator? Because if they advertised that the phone did have dual chips whether at a trade show or not, and stated that it contained these chipsets without noting that they were modified for HTC products then HTC and Sprint are both defrauding customers, by stating at trade shows and during press releases that the product has something that it doesn't. And if it turns out that the chipsets that went into the HTC phones DO have the imageon hardware accelerator, the fact that the manufacturer (HTC) and purchaser representing the product (Sprint) represented this as a feature even though they don't take advantage of it at all is misleading and false advertising. Furthermore, it is assumed that these companies should be innovating not stepping back in time... My 6700 was far superior in terms of performance than my 6800... not just video but in terms of the screen changing to landscape mode... rendering websites... bringing up contacts... the overall experience on a visually driven device is diminished by the poor quality of software and drivers and this is very disappointing, and unless rectified i will never by another HTC or Sprint product again.

[pg2k3]

I just wish there were a way we could just implement the drivers ourselves. Like another user stated over at XDA, If WinMo6 had a device manager, there would probably be a lot of generic drivers and unknown chips taking up resources. WinMo does not fully support Plug N Play and will not ever have a device manager till it does.

[tt7]

Are there any other wm devices that use these chips that we could try and "hijack" these drivers from?

[Musicman247]

Originally Posted by tspinning

awareness bumpage


::edit::

people are beginning to hear about this!

http://www.dailytech.com/HTC+Users+C...ticle10393.htm

Originally Posted by EtherealRemnant

I just emailed the person on the blog who posted that the following:

"Hello,

I read on your post that HTC states that they never purchased the chip with the Imageon features included.

Well, their very own press release states the opposite: http://www.htc.com/press_room/03-press-070905.htm

"The MSM7xxx-series chipsets from Qualcomm are the industry's first to integrate two distinct processors – each dedicated to modem and multimedia functions – to provide support for third-party operating systems, including Windows Mobile. The MSM7500 for CDMA2000® 1xEV-DO Rev. A and MSM7200 for HSPA also feature rich multimedia capabilities – such as VGA video encode/decode, 8 megapixel camera, and 3D graphics – as well as advanced data functionality with unsurpassed levels of integration. The MSM7xxx-series of Qualcomm chipsets are designed to expand the reach of compelling, connected Smartphone devices into mainstream consumer markets."

This was an official press release and either way, it can be targeted as false advertisement as they specifically state "Having already launched the first Smartphones based on the MSM7500 chipset and now launching devices based on the MSM7200 chipset, by the end of 2007, HTC will have launched more than 10 devices based on these two dual-core solutions from the Company’s MSM7xxx-series platform. Some of the devices already available include the Mogul by HTC, HTC 6800, HTC 5800 and HTC TyTN II."

This would say right there that HTC is just trying to cover their rears as far as not including support for something that they advertised.

Qualcomm would not have made their single-chip solution into two different chips altogether. What would be the point of an integrated solution if they're just going to turn around and sell it broken apart again? Even further, Qualcomm wouldn't turn around and produce a product that is inferior to that which is already available - case in point, the Apache/6700 outperforms the newer devices HTC has made around this chipset in every graphical way and its got half the RAM, half the ROM, and an old Intel PXA270 chip in it!

This is just another example of HTC not providing the full support for the products that they make and sell, as they have a history of doing. All that's needed are drivers. That should be simple enough for a company like HTC but they can't be bothered because they would rather take the exact same chipset, spin off a new product, and force people to buy yet another new device to get the features it should have had from the start.

This is a total marketing scam by HTC and a class action lawsuit is perfectly valid for this situation."

HTC is going to dig themselves in really deep if they keep this mess up. They can already be cited for false advertisement just based on their press release that states both the Mogul and TyTN II have this very chipset in them, which implies that they support all the features.

Alright, so the article in the link has HTC saying that they did not have the ATI chip installed with the current devices, but will have it installed in future multimedia devices. I understand that.

EtherealRemnant, your press conference quote has a few things which you might want to look at. Yes they say the chipset has multimedia capabilities, but it seems that those capabilities are limited by the hardware attached. It says it has the capability of an 8 Megapixel camera. Should we assume that the Touch has an 8 MP camera that just doesn't have the right driver support?

Unless I'm completely wrong (which I have been on occasion) it seems that the graphics chip would be an optional hardware add-on. Just like a manufacturer can order a processor with different Caches and busses. You could have the same model motherboard but different processors, RAM, and PCI devices installed.

Please let me know if I'm way off. I just walked in to this party.

[desh]

At least the mystery of the poor Slingbox playback performance has been solved. I noticed this immediately, but it was never clear if it was a firmware issue or a problem with the new slingplayer app.

I like most of the functionality of my Touch, but its sad knowing that I'll most likely have to live with the poor drawing performance. Unless this is resolved by releasing proper drivers I'll most likely pass on future HTC products.