Okay we all really need to buckle down and start complaining

[pg2k3]

Here is the response I got.

Hello Pg2k3,

Thank you for your inquiry about the Sprint Touch.

If you are having problems with poor video playback unfortunately there are no upgrades currently available that will solve this problem. Hopefully an update in the future will rectify this issue. Please check www.america.htc.com for the latest updates for your device.



Pg2k3, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/

[Blaqdymun]

This is what I got:

Thank you for your inquiry regarding video playback on HTC Touch.

I am sorry to hear about the issue that you are having with your device. I would like to inform you that, video functionality on the devices will differ from the device software it uses. Please note that due to software compatibility some software/games would work better on one device than the other. Ensure, the games you are running on your device are compatible with your device, from the game vendor.

You can also try a master reset on the device and re download the games and see if it has improved. Please note if you have a device that is locked and branded to a carrier, you will first need to contact the carrier to track this issue. For carrier locked/branded devices, unless the mobile carrier request/authorizes for a software update HTC will not be able release it.

To perform a Master-reset

Start > Settings > System Tab > Clear Storage.
Please note that the master reset will erase all the data on your device. If you wish to retain your data, please back up all the data from the device prior to performing the master reset.


I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com

[Zoide]

Does this apply to the Touch Enhanced (P3452)?

[EtherealRemnant]

No, this is for the Vogue only. The only devices affected by this are ones running off of Qualcomm's MSM7500 and 7200 solutions - the Elf and the like are run off of TI OMAP processors, which have no built-in hardware-accelerated graphics.

And yeah, as long as you guys keep sending emails to HTC, you're just going to get the same canned response. *sigh*

I think I'm done with HTC devices after this is over with... lets see what happens with the 800w.

[jaytv]

Originally Posted by EtherealRemnant

...I think I'm done with HTC devices after this is over with... lets see what happens with the 800w.

Which will be made by HTC!

[markgamber]

Check out the higher end Blackberrys if you want to see how a pda is supposed to act. I don't mean standing in a phone store for three minutes, exclaiming "this sucks" and walking out. I mean actually try one. They are infinitely more reliable (mine has never once crashed or frozen) and a magnitude faster with plenty of memory. Mine is GSM so I can (and do) use it anywhere in the world and it has a stand-alone GPS unit that actually worked with any GPS software right out of the box. Speaking of software, BeeJive makes top notch IM software for the Blackberry and Opera Mini runs perfectly on it, to cite a couple of apps. Mine is obviously a business phone but I hear the newer ones (and those designed for "average" users) have a camera, better media support and so on. The ONLY reason I still have an HTC phone at all is for SlingPlayer and the day Sling Media releases their Blackberry client is the first day I never use HTC anything ever again. I've been complaining about this video bug to HTC and Sprint since June (same thing happens on the Mogul) and until very recently, HTC didn't even acknowledge it was a problem. Given that, I think you have a better chance of shaking hands with Allah than seeing this fixed. Especially if the ultimate authority is Sprint who may well have purposely screwed it up to push people toward Sprint TV subscriptions. Which, incidentally, doesn't seem to have the problem. Imagine that. Sure, maybe they did and maybe they didn't, but they scam their customers like it's a business model, would it be all that surprising if this was done on purpose? It's either that or no one at either company has ever seen Windows Media Player, which has the exact same performance problem as SlingPlayer. Palm is ok, I liked my old 700wx, but they're still HTC phones and they still run fat, slow, buggy WinMo. If you want to send Microsoft and HTC a message I guarantee they'll understand, give your money to someone else. Show them the same loyalty they've shown you.

[Touch999]

This is what I got.

ME:
My Sprint Touch has no proper hardware drivers! Fix this now!! I am getting a team ready for a lawsuit. I paid over $500 dollars for a advanced phone and you don't even write drivers for it? My petition is growing and I will make HTC pay.
(LOL)

HTC:
These devices are selected by the wireless carriers then reprogrammed, re-branded, and sometimes remodeled at their discretion. Sprint has taken complete ownership in supporting these devices. They have a technical support team for PDA devices and if required they can forward the issue to the HTC Engineers department. I would recommend you to contact Sprint technical support and escalate the issue internally. Please call them at: 1-800-927-2199 for further assistance.

[hippity.hoppity]

"High end" Blackberries suck even more than the Touch for video playback. They support no codecs and there is zero third-party software for them. Try playing an AVC movie on any BB - you can't.

Sprint doesn't seem to care about fixing the issue. The Mogul has gotten almost no attention and the Touch will probably be EOL before the end of the year. They need to pay HTC to fix the issue going forward.

[TRUELIGHT]

HTC has neglected to include the necessary drivers needed for the devices to come to their full potential. (READ MORE ON LINKS)

http://www.htcclassaction.org/

http://www.engadgetmobile.com/2008/0...e-htc-with-bu/

XDA-Developers / PPC Geeks, keep up the good work!

[Whosdaman]

I agree....along with other things I want, like NFL Mobile, Sprint Navi, and MMS Texting