[Blaqdymun]

This is what I got:

Thank you for your inquiry regarding video playback on HTC Touch.

I am sorry to hear about the issue that you are having with your device. I would like to inform you that, video functionality on the devices will differ from the device software it uses. Please note that due to software compatibility some software/games would work better on one device than the other. Ensure, the games you are running on your device are compatible with your device, from the game vendor.

You can also try a master reset on the device and re download the games and see if it has improved. Please note if you have a device that is locked and branded to a carrier, you will first need to contact the carrier to track this issue. For carrier locked/branded devices, unless the mobile carrier request/authorizes for a software update HTC will not be able release it.

To perform a Master-reset

Start > Settings > System Tab > Clear Storage.
Please note that the master reset will erase all the data on your device. If you wish to retain your data, please back up all the data from the device prior to performing the master reset.


I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com