touchscreen under sprint insurance?

[MrOuija36]

ugh.. something happened to the screen on my touch ... in the middle it looks very... squishy and rainbowy lol.. hard to describe but its just NOT supposed to look like that..

will they just give me a new touch if i go into the sprint store? this is really unattractive

[oakwestplayer]

Originally Posted by MrOuija36

ugh.. something happened to the screen on my touch ... in the middle it looks very... squishy and rainbowy lol.. hard to describe but its just NOT supposed to look like that..

will they just give me a new touch if i go into the sprint store? this is really unattractive

i think your best bet would be to contact customer care and they will probably send you a new one without using your insurance. i contacted them thru email and was very pleased exchanging a phone thru them. if you call CC there no telling who you'll get on the phone, and they're useless at the store in my area so the ecare has impressed me more than once.

[meatlocker]

Your touchsceen is covered under warranty, but you will not be able to return it to the store if it is past your 30 days. You will need to call UTSTARCOM at 800-229-1235 and arrange for a repair. It is very easy, and they are cool. I developed the "dark spot of doom" on my touchscreen and had to send it to them. It took about 10 days, and I just got it back 2 days ago, good as new (they replaced the LCD).
Good luck!

[MrOuija36]

dag 10 days without my phone is a LONG time lol

[adhood]

Call a CSR and they will transfer you to Asurion. (that's if you have the insurance: which I hope you do)

You will be charged a $50 deductible and they will send you a new phone.
You than place your old phone in a envelope and send it back to them.

It takes about 3 days to receive the new phone.

Good thing is, since there aren't any refurbished ones yet, you get to keep all the accessories that come with the new one.

I have (2) of the following

Case
Styli
Chargers
Sync Cables

[kellybrf]

you shouldnt go through asurion for this. while you can, its unnecessary and will do nothing but use one of your claims (youre allowed 3/year) when you dont have to.

if you have the full $7 insurance or the $4 esrp take it to a service center and they will fix it for you at no cost. if you do not, they will fix it for $55 (a few bucks more than insurance, but its same day service and no loss of insurance claim.) you can also call uts, as mentioned, if you dont mind being without the phone for a few weeks

[meatlocker]

IMHO, the insurance is a complete ripoff and ends up being a hassle every time you have a claim. The manufacturer has a 1 year warranty...use it. It costs you nothing. I had my Mogul as a backup, so 10 days was not a big deal for me to be without my phone. Sprint's website lets you easily swap one phone activation for another, all without talking to anyone.

Of course, if you make a retarded mistake with your phone (lost, dropped in the crapper, run over by a train), the warranty does not apply. But for things that can be construed as a "defect" (like the OP's and mine), definitely use the warranty.

I wish my ex-wife had a warranty like that. I would have returned her as "defective" with a quickness.

[MrOuija36]

yeah i have insurance of course and never had to file an insurance claim.. ima head to the sprint store after work and see what they talkin bout...

[kellybrf]

Originally Posted by meatlocker

IMHO, the insurance is a complete ripoff and ends up being a hassle every time you have a claim. The manufacturer has a 1 year warranty...use it. It costs you nothing. I had my Mogul as a backup, so 10 days was not a big deal for me to be without my phone. Sprint's website lets you easily swap one phone activation for another, all without talking to anyone.

Of course, if you make a retarded mistake with your phone (lost, dropped in the crapper, run over by a train), the warranty does not apply. But for things that can be construed as a "defect" (like the OP's and mine), definitely use the warranty.

I wish my ex-wife had a warranty like that. I would have returned her as "defective" with a quickness.

well as you stated insurance is for unrepariable damage. i love esrp b/c, unlike the manufacturers warranty, it covers everyday issues like dropped phones, broken flips, screens, etc. plus, not everyone is as quick as utstarcomm; the usual turnaround time for manuf warranty is 3-4 weeks, and good luck getting anything done with a company like motorola. ill gladly pay $4/month for the convenience of going into a store and having my issue resolved immediately

[No1ustad]

Originally Posted by MrOuija36

yeah i have insurance of course and never had to file an insurance claim.. ima head to the sprint store after work and see what they talkin bout...

please post your results with the sprint store as i'm having the same problem with my phone