Touch not waking up from Sleep Mode for Calls and TXT

miata_96 · #1 (**permalink**) 04-13-2008, 05:22 PM

I had a friend that had the same problem and Sprint told him that you have to turn the phone off every night (press and hold the power button while the screen is lit until it comes up with a warning message, press yes) and it will stop this problem. I do this every night and have never had a problem.

Chris

wryun · #2 (**permalink**) 04-18-2008, 03:45 PM

I called the local Sprint Hardware repair center and the rep i talked to has the HTC Touch. He said "Before you put the phone in your pocket, make sure you quit all running apps via task manager, and every two weeks you should perform a hard reset." The rep said he does those things, and it works flawlessly ... he even said that it is "normal performance maintenance". I call B.S. on this! I don't think hard resetting a pda phone is required unless you mess up your phone or can't get it to function. Doesn't sound like "normal maintenance" to me.

Any thoughts???

eagle63 · #3 (**permalink**) 04-18-2008, 04:27 PM

Quote:

Originally Posted by wryun

I called the local Sprint Hardware repair center and the rep i talked to has the HTC Touch. He said "Before you put the phone in your pocket, make sure you quit all running apps via task manager, and every two weeks you should perform a hard reset." The rep said he does those things, and it works flawlessly ... he even said that it is "normal performance maintenance". I call B.S. on this! I don't think hard resetting a pda phone is required unless you mess up your phone or can't get it to function. Doesn't sound like "normal maintenance" to me.

Any thoughts???

normal maintenance?? Ahh, no. Maybe he meant a soft-reset.

schmeggy929 · #4 (**permalink**) 04-18-2008, 08:38 PM

I hope he meant a soft-reset. I am still learning to use downloaded programs and regedit hacks. I aint doing it all over again every two weeks. I can see doing a soft reset everyday just as you restart your computer everyday but a hard reset, tell that sprint guy to stop smoking whatever is smoking.

It does suck that once in awhile it doesnt "wake up" cuz I rely on my touch as my morning alrm clock. I soft reset everyday and havent had a problem in about two weeks.

wryun · #5 (**permalink**) 04-21-2008, 12:22 AM

Quote:

Originally Posted by eagle63

normal maintenance?? Ahh, no. Maybe he meant a soft-reset.

Nope ... he did mean a HARD RESET! LOL I heard that and asked him if he meant a soft reset because a hard reset wipes out your whole phone. He told me No, i mean a hard reset. He backs up his phone nightly specifically for that purpose. WHAT A JOKE!

eagle63 · #6 (**permalink**) 04-21-2008, 10:37 AM

Quote:

Originally Posted by wryun

Nope ... he did mean a HARD RESET! LOL I heard that and asked him if he meant a soft reset because a hard reset wipes out your whole phone. He told me No, i mean a hard reset. He backs up his phone nightly specifically for that purpose. WHAT A JOKE!

Where do these Sprint reps get this stuff? Erasing all your data doesn't fix a bug. Besides, what's the point if you just restore from a backup anyway?