Touch not waking up from Sleep Mode for Calls and TXT - Page 24

KyleMac · #**231** (**permalink**) 04-03-2008, 07:54 PM

Quote:

Originally Posted by BigJim1488

I'm trying to mentally prepare myself as I type to deal with Sprint's lousy customer service to get them to send me a new phone. I have had it for a month and a half and have had all the problems people speak of in this thread. I have done over 4 hard resets and soft resets almost every other day!

If you have a wireless toyz by you, just go there, they replaced mine very quickly, without any hassle and for free. I did have TEP though.

Grims · #**232** (**permalink**) 04-04-2008, 02:08 PM

Quote:

Originally Posted by telsea

Well I have done the soft resets several times a day after it wouldn't wake up.

Right now, I unchecked both battery power options and will keep it plugged in while in the car or at home or in the office to keep the battery charged.

I could have it replaced I guess but I see where others had the issue on the replaced phones.

If I have to, I'll go back to my Treo until the new rom is out or a permanent fix is found.

That is what HTC said to do when I called (uncheck turn off device in xx boxes)

To soon to tell if it worked.

verngator · #**233** (**permalink**) 04-09-2008, 12:30 PM

I've never missed a call/text/voice mail alert, but I used to have the problem with my Touch not wanting to wake up - starting on the second or third day I had it.

I read on a thread to change the Today settings -

Start -> Settings -> Personal Tab -> Items Tab -> uncheck Today timeout box.

This solved the "not wanting to wake up" issue...and as mentioned, I've never missed a call or text.

I don't know if these problems are related, but it seems to be about "waking up"...?

karong · #**234** (**permalink**) 04-09-2008, 03:15 PM

Quote:

Originally Posted by verngator

I've never missed a call/text/voice mail alert, but I used to have the problem with my Touch not wanting to wake up - starting on the second or third day I had it.

I read on a thread to change the Today settings -

Start -> Settings -> Personal Tab -> Items Tab -> uncheck Today timeout box.

This solved the "not wanting to wake up" issue...and as mentioned, I've never missed a call or text.

I don't know if these problems are related, but it seems to be about "waking up"...?

My Touch also had the not waking up problem, I also tried this (after a hard reset) and it hasnt done it since. I dont know if it was the hard reset or unchecking that option or combination of both but its been over a month now and I havent had any problems.

SirBadWolf · #**235** (**permalink**) 04-09-2008, 11:46 PM

I have had my Touch for 2 days and have had this happen... I got home and my wife said she called me a hour ago.. I took out my Touch and pressed the power button to wake it up.. It flashed the incoming call picture and said my wife had just called that moment. Then I had a notification of a missed call.. This was a stock Touch with nothing added.. I had already unchecked all of the HTC today stuff.. the time out box was still checked.. The battery was at atleast 80%. I have unchecked the timeout box and hope this fixes the problem. A phone that doesnt answer is a paper weight

telsea · #**236** (**permalink**) 04-10-2008, 10:53 AM

I'm on my 3rd Touch in 30 days after having the "not waking up" issue to freezing on incoming calls (1st phone) to not vibrating when phone is set to vibrate (2nd phone).

So far, I haven't had any issues, and I've had this one for at least 2 weeks now.

The one good thing that came from having to do the exchanges is I have 2 extra SD cards and the last store just gave me the entire box instead of just swapping the phone so I have an extra everything else.

tylerw243 · #**237** (**permalink**) 04-10-2008, 11:22 AM

Hey everyone its not anything wrong with the phone, its wm6 itself, i knnow because microsoft is trying to fix this issue on all phones with wm6 will eventually start having this problem i had the 6800 (mogul) & now the touch and having the same issues, what i did was set my backlight not to cut off & set the power to always stay on.

Exil3d · #**238** (**permalink**) 04-10-2008, 11:28 AM

This is weird.I never have had this issue.I have a Touch with wm6.1.Its the stock sprint rom with 6.1

miata_96 · #**239** (**permalink**) 04-13-2008, 05:22 PM

I had a friend that had the same problem and Sprint told him that you have to turn the phone off every night (press and hold the power button while the screen is lit until it comes up with a warning message, press yes) and it will stop this problem. I do this every night and have never had a problem.

Chris

wryun · #**240** (**permalink**) 04-18-2008, 03:45 PM

I called the local Sprint Hardware repair center and the rep i talked to has the HTC Touch. He said "Before you put the phone in your pocket, make sure you quit all running apps via task manager, and every two weeks you should perform a hard reset." The rep said he does those things, and it works flawlessly ... he even said that it is "normal performance maintenance". I call B.S. on this! I don't think hard resetting a pda phone is required unless you mess up your phone or can't get it to function. Doesn't sound like "normal maintenance" to me.

Any thoughts???