No internet/activesync after esn swap?>>

WAH · #1 (**permalink**) 10-28-2009, 01:19 PM

used my upgrade and got a blackberry curve for my daughter.
in order to do it,they had to do a esn swap.no big deal id think.
this was friday and now its wednesday and i still am not able to access the internet and am not able to activesync.
any help with this one?

**Dr.8820** · #2 (**permalink**) 10-28-2009, 01:25 PM

it sounds like the phone wasn't provisioned correctly. try calling cs or taking it to a sprint store near you, this happened when i first got mine.

WAH · #3 (**permalink**) 10-28-2009, 01:44 PM

well,i just called customer service and got absolutely nowhere.

**Dr.8820** · #4 (**permalink**) 10-28-2009, 01:49 PM

you might have to make a trip. it has something to do with changing a number from zero to 1 (at least that was my problem). what did cs say after it didn't work?

WAH · #5 (**permalink**) 10-28-2009, 01:50 PM

Quote:

Originally Posted by Dr.8820

you might have to make a trip. it has something to do with changing a number from zero to 1 (at least that was my problem). what did cs say after it didn't work?

i swear to god he told me he would call me back..
lol

**Dr.8820** · #6 (**permalink**) 10-28-2009, 01:53 PM

don't hold your breath bro, go ahead and make the drive lol!

WAH · #7 (**permalink**) 10-28-2009, 01:54 PM

will me having a flashed rom make any difference over at the sprint store?

**cmajewsk** · #8 (**permalink**) 10-28-2009, 01:57 PM

Quote:

Originally Posted by WAH

used my upgrade and got a blackberry curve for my daughter.
in order to do it,they had to do a esn swap.no big deal id think.
this was friday and now its wednesday and i still am not able to access the internet and am not able to activesync.
any help with this one?

ActiveSync on a Blackberry? Really? Also, you got a Curve for an upgrade? What is that an upgrade from, cause it doesn't much sound like an upgrade?

Quote:

Originally Posted by WAH

will me having a flashed rom make any difference over at the sprint store?

Typically it does...I'd flash back to stock. Are you still taking about a Blackberry, correct?

WAH · #9 (**permalink**) 10-28-2009, 02:20 PM

no,i had a tp(my 3rd one) and was eligible for an upgrade.
my daughter had a rant,so i cashed in my upgrade,got her a curve and i kept my tp.

wampuscat · #10 (**permalink**) 10-28-2009, 03:02 PM

i hate calling CS also. I generally end up telling them how to fix my phone. I think most of them were probably the door greeter at walmart before sprint hired them. anyway call them and tellem to reset your profile. they should take you to ##data# (i think) and you will hit menu,restore.something to that affect.this fixed mine