Asurion replacing TP with TP2 - Page 131

kski71 · #**1301** (**permalink**) 04-07-2010, 12:36 PM

Quote:

Originally Posted by blackmagic352

i filed a claim yesturday and they sent me a tp. i just got the phone and tried to activate it sprint told me the esn was not loaded in there system. so i had to call asurion. told them the problem, guy said they will send me another but the tp is on backorder. he listed phones, blah blah, and bout the 5th phone he says tp2. this is my girl phone and she didnt want the tp2, due to it not having a flash, but those of u who want it, try it now. i just got off the phone with them at 12:10pm est.

and its suppose to be bnib, so yall may see if for sale shortly!!!!!

what time did you claim, was morning?

vietdivx · #**1302** (**permalink**) 04-07-2010, 01:04 PM

I just called Asurion explaining that i been having problems with the phone over heating, reseting, freezing, its slow, and I have a cracked screen. I told them i brought it to sprint and they told me to call asurion. The rep didn't want to offer me a replacement tp2 and said that i have 60 days to continue this claim. Any tips?

kski71 · #**1303** (**permalink**) 04-07-2010, 01:16 PM

Quote:

Originally Posted by vietdivx

I just called Asurion explaining that i been having problems with the phone over heating, reseting, freezing, its slow, and I have a cracked screen. I told them i brought it to sprint and they told me to call asurion. The rep didn't want to offer me a replacement tp2 and said that i have 60 days to continue this claim. Any tips?

I went to the website, assurion.com filed a claim and the tp2 popped up as my replacement.

vietdivx · #**1304** (**permalink**) 04-07-2010, 01:19 PM

wow you're right. I just did that and i confirm that it works. Thanks kski71 for the heads up!

kski71 · #**1305** (**permalink**) 04-07-2010, 01:38 PM

Quote:

Originally Posted by vietdivx

wow you're right. I just did that and i confirm that it works. Thanks kski71 for the heads up!

no problem

**CaliBoyPhillip** · #**1306** (**permalink**) 04-07-2010, 02:04 PM

Asurion sure is in business right now from all this claims that most aren't even legit i bet haha! not being a jerk at all lol just saying

the touch pro itself is a problem. good luck to all of you with the new devices.

holla · #**1307** (**permalink**) 04-08-2010, 11:29 AM

I just filed a claim online and it worked. New TP2 on the way. The great thing is that they show you what phone you would be getting before you file the claim.

Thanks kski71

**boggsie** · #**1308** (**permalink**) 04-08-2010, 12:09 PM

Interesting thing happened ... as I mentioned up the thread a bit, I carelessly dropped my TP into a pothole of water. One in a million shot - Frankly couldn't believe it. Did all the right things (immediately pull battery, put in bag of rice) but after 24 hours, it still didn't boot ... it would try and then the screen would flash and it would go into a fit of vibration. The phone is toast, or so I thought.

I submitted my claim online and have my TP2 in hand and as I went to send the TP back in as part of the warranty claim, I slipped the battery in and lo and behold, it booted right into Windows Mobile ... so there is the cmonex bootloader and non-sprint rom. I re-locked the phone and loaded sprint stock on the phone and then started to wonder ... Now that the phone aparently works, will that have any impact on my claim with asurion?

Best regards,
-boggsie

**CaliBoyPhillip** · #**1309** (**permalink**) 04-08-2010, 12:29 PM

Quote:

Originally Posted by boggsie

Interesting thing happened ... as I mentioned up the thread a bit, I carelessly dropped my TP into a pothole of water. One in a million shot - Frankly couldn't believe it. Did all the right things (immediately pull battery, put in bag of rice) but after 24 hours, it still didn't boot ... it would try and then the screen would flash and it would go into a fit of vibration. The phone is toast, or so I thought.

I submitted my claim online and have my TP2 in hand and as I went to send the TP back in as part of the warranty claim, I slipped the battery in and lo and behold, it booted right into Windows Mobile ... so there is the cmonex bootloader and non-sprint rom. I re-locked the phone and loaded sprint stock on the phone and then started to wonder ... Now that the phone aparently works, will that have any impact on my claim with asurion?

Best regards,
-boggsie

I assume you claimed it as water damaged. I don't think it will really affect it, are the water indicator stickers showing signs off water damage? if you really are worried though.. go ahead and drop it in the toilet or such and let it dry a bit do you don't put it in the package wet, then ship it out to them

gadgetgod · #**1310** (**permalink**) 04-08-2010, 06:24 PM

Been waiting to file this claim for my cracked screen for some time now, TP2 is on it's way. Goodbye overheating, random crashes, and loose slide.