Asurion replacing TP with TP2

[99accordv6]

Originally Posted by nanoware

can anyone confirm this?

Well you can do a mock up on www.phoneclaim.com but as far as what the rep told me.

Yes, I would like to see what other responses other members are getting.

The rep didn't even offer me a Touch Pro.

She told me HTC Snap, Treo Pro, BB Curve or Tour. I said no thank you, those phones are nothing like my touch pro and I would like to request a Touch Pro 2 and she hung up on me.

[skeptikal]

Originally Posted by 99accordv6

Well you can do a mock up on www.phoneclaim.com but as far as what the rep told me.

Yes, I would like to see what other responses other members are getting.

The rep didn't even offer me a Touch Pro.

She told me HTC Snap, Treo Pro, BB Curve or Tour. I said no thank you, those phones are nothing like my touch pro and I would like to request a Touch Pro 2 and she hung up on me.

If she actually hung up on you, just call back and say that the last rep had offered you a tp2 but you lost connection in the process...they should hook it up...don't give up mang...

[tallblazer124]

Today I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2. Now with this thread i see i can get TP2 from asurion. Do you guys think i should wait it out to see if my phone gets here on Friday? Or should i go ahead and get my NIB TP2 from asurion. I am nervous that i will wait and then when i get to the store they will have the same old TP1 waiting for me. And i am also nervous that if i wait until friday that asurion wont be giving anymore TP2 as replacements.

[99accordv6]

Originally Posted by Vip3rV333

She hung up on you? Wow, thats customer service for you right there. Might be that same lady I got earlier that was acting "moody" with me...

Originally Posted by skeptikal

If she actually hung up on you, just call back and say that the last rep had offered you a tp2 but you lost connection in the process...they should hook it up...don't give up mang...

Yup I went silent after she said "we've been out of stock all morning". Then I said thank you and she hung up on me.

[TheLovatScout]

Okay, so if the only thing wrong with my touch pro is that the slide out keyboard does not function at all, whatsoever, can i get a TP2 or will they tell me to go to a sprint repair store? by the way, this i my 3rd TP for the keyboard issues...

[dibara2003]

Originally Posted by TheLovatScout

Okay, so if the only thing wrong with my touch pro is that the slide out keyboard does not function at all, whatsoever, can i get a TP2 or will they tell me to go to a sprint repair store? by the way, this i my 3rd TP for the keyboard issues...

They'll tell you to go to a store unless there's physical damage that's not covered under warranty.

[TheLovatScout]

Originally Posted by dibara2003

They'll tell you to go to a store unless there's physical damage that's not covered under warranty.

Oh, so I guess this sweet deal doesn't pertain to me unless I want to gain bad karma and chuck my phone in a glass of water, huh? Damn.

[dibara2003]

Originally Posted by TheLovatScout

Oh, so I guess this sweet deal doesn't pertain to me unless I want to gain bad karma and chuck my phone in a glass of water, huh? Damn.

Well, if you have TEP, do whatever it takes to make yourself happy. After all, I'm not here to be the morality police... that's what certain other members do

[TheLovatScout]

Originally Posted by dibara2003

Well, if you have TEP, do whatever it takes to make yourself happy. After all, I'm not here to be the morality police... that's what certain other members do

Sigh. I think I will stick with my disfunctioning keyboard and keep my good karma.

[erick10]

Originally Posted by TheLovatScout

Sigh. I think I will stick with my disfunctioning keyboard and keep my good karma.

If you really want a Touch Pro 2, good karma aint gonna get you a Touch Pro 2 for $100 thats all im saying. Like I say in Spanish : "No seas wey"