Asurion replacing TP with TP2 - Page 83

doylecm · #**821** (**permalink**) 10-28-2009, 03:51 PM

Yes, I have had TEP since day 1 and I have a replacement TP coming. Can I call and file a claim, but not pick up the replacement and let them send it back? Will they do that?

#**822** (**permalink**) 10-28-2009, 03:57 PM

Help! I want to know what others have said to Asurion to convince them to send you a TP2?
Please help, thanks in advance.

**Dr.8820** · #**823** (**permalink**) 10-28-2009, 03:58 PM

Quote:

Originally Posted by KrisK91

Help! I want to know what others have said to Asurion to convince them to send you a TP2?
Please help, thanks in advance.

did you check your pms? santa left you something...(that's private messages)

#**824** (**permalink**) 10-28-2009, 04:11 PM

Quote:

Originally Posted by Dr.8820

did you check your pms? santa left you something...(that's private messages)

lmao santa i want a tp2 for christmas! check your pms.

doylecm · #**825** (**permalink**) 10-28-2009, 04:22 PM

Hey Doc, think you could spread the love? Would be most appreciative

downtick · #**826** (**permalink**) 10-28-2009, 04:50 PM

Quote:

Originally Posted by doylecm

Hey Doc, think you could spread the love? Would be most appreciative

if sprint sent you the phone, don't pick it up or send it back if coming to you.

call asurion and file a claim with them. they will tell you that you have to fax in some papers and your drivers lic. do that...call them back the next day and say you are returning the supervisor's call regarding the selection of phones they offered you the other day and you have made your decision. if they ask what you were offered tell them: the snap, palm pro, htc touch pro 2 and the black berry curve...you then say you have chosen the tp2. you can try this with the rep, but i had to speak with a supervisor to get it done. it will work if you do it right..make sure you sound angry too, but not real mad..mention that you have had 3 tp1's up til now and it is just a defective phone..keyboard issues, over heating, etc...also tell them you have been on this call for about 50 mins now and transfered to 4 people so far..just want to finish the claim and get your tp2 that you were offered.

#**827** (**permalink**) 10-28-2009, 05:11 PM

I just got off the phone with them and they said that they only thing she could do was send me a replacment TP and that I would have to pay a non deductable of $100. Any sugestions?

downtick · #**828** (**permalink**) 10-28-2009, 05:28 PM

Quote:

Originally Posted by KrisK91

I just got off the phone with them and they said that they only thing she could do was send me a replacment TP and that I would have to pay a non deductable of $100. Any sugestions?

I'll do it for $20..i would do it for nothing, but it can take up to 30 mins to get it done..if you want, just PM me your info..otherwise, just keep on trying and good luck.

#**829** (**permalink**) 10-28-2009, 05:39 PM

Quote:

Originally Posted by downtick

I'll do it for $20..i would do it for nothing, but it can take up to 30 mins to get it done..if you want, just PM me your info..otherwise, just keep on trying and good luck.

I jus PMed you. please help me!

AcuraCl1 · #**830** (**permalink**) 10-28-2009, 05:45 PM

Has anyone got this to work today, as I would love to replace my TP with the TP2, as my TP has had it, and all the sprint store does is try to fix it. This is my 5th TP. Any help would be greatly appreciated.