Asurion replacing TP with TP2 - Page 37

mrblonde9993@gmail.com · #**361** (**permalink**) 10-23-2009, 07:52 AM

ordered mine last night after 5-7 times. they offered me the diamond, treo pro, bb curve, the htc snap and another tp. i told them they all were downgrades and that it was my 3rd replacement and that the tp2 was the only comparable phone. then they said it was out of stock and that before they order the tp2 for me that they would order the tp and i said no i dont want to pay another $100 dollars for another problem. so they settled for the tp2. don't settle for less.

ibleedbloo · #**362** (**permalink**) 10-23-2009, 07:57 AM

If anyone is calling this morning please report back on what they are saying about in/out of stock.

JokerGirl · #**363** (**permalink**) 10-23-2009, 07:58 AM

After getting fed up with stupid Sprint, I decided to see if I could work around them and just use Asurion.

I was instructed to call back from a different phone, and when I did, I got the message telling me to fax in the affidavit and my ID. So I figured fantastic. It's going to be another 2-3 days.

I got a call last night from them saying they received my info, and everything was gravy. They transferred me to someone, who offered me BB Curve. I said no way. They had me hold for a minute, and came back on the line and told me they would ship me a TP2 in 5-7 days.

I gave the guy a good survey review

He was very pleasant and easy to deal with.

Sprint is at strike 2 in my book. One more rude CSR, and I will be switching carriers.

aaron580 · #**364** (**permalink**) 10-23-2009, 08:03 AM

Quote:

Originally Posted by ibleedbloo

If anyone is calling this morning please report back on what they are saying about in/out of stock.

Talk to a regular phone person and when they give you the list of phones, then you tell them they arnt comparable. If they still wont bring up the TP2 thats when you bring it up. If they say its out of stock or just cant give you one, speak to a supervisor. They will give you one after you tell them the others are not comparable phones. Thats what I did after talking to the meanest tech lady in the worst possible mood. the supervisor was really nice though.

**ycats** · #**365** (**permalink**) 10-23-2009, 08:15 AM

my current TP1 was brand new from Asurion in Feb, if I call to report the issues I've been having, will they send a TP2 as a replacement?

ibleedbloo · #**366** (**permalink**) 10-23-2009, 08:16 AM

I just got off the phone with them. I sent my fax about 44 hours ago but they still haven't processed it. Did anyone else who sent the fax on Wednesday get a call back? I am getting frustrated with this affidavit stuff.

**ycats** · #**367** (**permalink**) 10-23-2009, 08:16 AM

....and the TP1 is still under warranty.

Joker022 · #**368** (**permalink**) 10-23-2009, 08:23 AM

I ordered mine on the 22nd and it will be here on the 26th, Monday. I got a new car today and I'm getting a new TP2 Monday! Definitely one of the greatest two weeks ever!

Btw, all I did was tell Asurion my phone was broken and the claim thing said the Treo Pro and that that was totally unacceptable. They transfered me to a resolution representative and she offered Treo Pro and BB Tour. I said absolutely not, that's unacceptable. She then offered me the TP2 and said it would take 3- 5 business days because they weren't in stock.

Thanks everyone on these forums for being so entertaining and helpful, I appreciate. Now, I'm off to the TP2 forums.

bigirb2002 · #**369** (**permalink**) 10-23-2009, 09:41 AM

attempt 1 failed
reason(non availiable) ha!!!!!!

Vip3rV333 · #**370** (**permalink**) 10-23-2009, 09:45 AM

Quote:

Originally Posted by bigirb2002

attempt 1 failed
reason(non availiable) ha!!!!!!

Yeah guys, just keep trying, you'll get a rep who will be willing to work with you sooner or later, just be really nice to them and give them a reason to wanna do something extra for you!