Asurion replacing TP with TP2

[166486]

Originally Posted by Vip3rV333

Yeah guys, just keep trying, you'll get a rep who will be willing to work with you sooner or later, just be really nice to them and give them a reason to wanna do something extra for you!

I called in wednesday due to i had received a TP about a month ago, it had some type of buble on the screen so after talking to a sup they send me another TP with no charge.......i received it yesturday but no that im ready if i had pushed hard enough i maybe could have received a TP2......

so far i can find nothing wrong with the phone .. the only thing that i see is the battery running out quick ....you think that will be enough for me to call and complain again....and do you think if a lied a little about the performance of the phone they will send me one..... and if so , if they will later come against me

[mrblonde9993@gmail.com]

Originally Posted by ibleedbloo

I just got off the phone with them. I sent my fax about 44 hours ago but they still haven't processed it. Did anyone else who sent the fax on Wednesday get a call back? I am getting frustrated with this affidavit stuff.

Yeah i sent my documents around 11 pm on wed. and they gave me a call back yesterday around 2pm.

[piscesjoey]

UPDATE: Was told that I would have to wait up to 5 days for my Touch Pro 2 when I filed my claim last night, well just checked this morning and it's been shipped and I should have it by Monday

[Cassius302]

It works. Have a manager check the inventory for the TP2. I ordered mine today and will receive it Monday.

[vpantus]

Here is my story, I think it is worth the read.

So on Monday I was using Google maps as normal when I was driving. My screen started acting up. It was showing the info on the wrong side of the screen. The top part would be on the bottom, the bottom on the top. The left on the right, the right on the left. Basically it looks like a jigsaw puzzle and would go back and forth. I looked around on ppcgeeks for a solution and could not find anyone with a similar problem. Most users thought it was hardware issue. (I tried stock os).

When searching a saw this threaded called…. TP1 for TP2. Read it, and said woaah, cooooool. I don’t have TEP but the phone is under manufactures warranty. I bought it one eBay in May. After reading almost all the posts regarding the exchange, I wasn’t sure that if I would be able to get the tp2 (so many users tried, and were able to get it, but others were not able to choose the tp2 and replacement, others could not get it because it was out of stock, and so on).

Yesterday, I decided to give it a shot. I went to the only sprint store in a 50 miles radius here, and said my phone is glitching up with the screen. They checked, yes still under warranty, so repair won’t cost anything, but it will take over an hour. I say okay and leave. I come back 2 hours later , thinking to myself, okay if they think they phone is defective, they will prob try to order me another tp1, but ill ask for another phone, then they will prob offer a snap, or bb, and I would have to say those phones don’t match to my old phone…yada yada. I walk in and ask on the statues on my repair, the guy takes my eticket goes to the back, comes out seconds later and states “ you’re in the we are going to order you a new replacement phone- touch pro 2”……………..(at this point my mouth dropped(in my head))…..”Where do you want it shipped to your home or here?” I say home, he gives me my old phone, says it will be a couple of days and to make sure I sent the old one back. And that’s it!!! I then left.

I was sooooo surprised how little effort I had to put into getting this new phone. I thought I would have to arguing my way through, but it was just handed to me. Boy was I happy when I walked out. Thank God, is all I have to say.

So ya, that’s pretty much it, waiting on my new phone now.

Ps I the sprint store is in West Springfield, MA.

[bigirb2002]

alright i recieve mine tomarro.

[ibleedbloo]

Called again and they said they never recieved my fax...how the hell is that possible? What year are we living in that I can't email them this POS form? This process is pissing me off.

[piscesjoey]

Originally Posted by ibleedbloo

Called again and they said they never recieved my fax...how the hell is that possible? What year are we living in that I can't email them this POS form? This process is pissing me off.

Last time I had to do it, I had to do it twice

[bigirb2002]

i dont understand the fax thing. tell them a rep promised you one but your card didnt go threw at the time. and now your denying me let me speak to a supervisor. i dont like to cheat or anything but the tp was a pos and everyone with one deserve a free upgrade. however i was willing to give 100 dollars

[bishainc]

What issues are you guys reporting if you're past the 1 year warranty but have TEP to get the TP2? Also is everyone paying the deductible in this case (past warranty)?