Asurion replacing TP with TP2 - Page 100

**aznmode** · #1 (**permalink**) 12-02-2009, 09:15 PM

Quote:

Originally Posted by MadM3rlin

Awesome to hear. Will they care that I am using a sprint branded TP that is running a verizon radio?

LOL you didn't say that earlier. I don't know about that then.

ihavapro7 · #2 (**permalink**) 12-02-2009, 10:02 PM

How Soon will be the touch pro be discontinue to replace it with a Touch pro 2 ??

#3 (**permalink**) 12-04-2009, 09:35 PM

lol i wasent sure if they were still replacing the TP with the TP2.

newvet · #4 (**permalink**) 12-05-2009, 08:58 PM

Asurion replaced one of my TP1 with a TP2 yesterday. Just received the TP last month(refurb) and it the screen went bad.

**Dr.8820** · #5 (**permalink**) 12-05-2009, 09:26 PM

just to confirm, the touch pro is no longer at sprint or htcs' website (note: just sprint).

quick99si · #6 (**permalink**) 12-06-2009, 07:04 AM

Quote:

Originally Posted by Dr.8820

just to confirm, the touch pro is no longer at sprint or htcs' website (note: just sprint).

Yeah this is another step in the phasing out process it seems. Be advised that this does NOT necessarily mean that Sprint and Asurion, who I believe have a shared inventory of phones, will stop replacing defective TP's with anything but TP's.

TechnoBoy · #7 (**permalink**) 12-07-2009, 09:07 PM

I just got off the phone with Asurion and they told me that the TP is on back order and they offered me a tp2 its going to be here tomorrow. Idk how long the TP will be on back order but HURRY!

I was so happy I didn't pay any attention to typos my bad.

I just called the 800 number (800-584-3666) and I was sent to an asurion rep and the rep asked me about my prob and sent me straight to a supervisor. When I got to the supervisor he asked me a couple of questions about the problems ive been having and then told me he would make sure to send a brand new TP. He put me on hold for about 5 mins and then came back and told me the TP is on back order. He offered me the Treo Pro, Htc Snap, Blackberry Tour, and Blackberry Curve and then told me if I feel none of those devices are comparable he could offer me the TP2. So I told him TP2 of course and it will be here tomorrow.

WAH · #8 (**permalink**) 12-07-2009, 09:12 PM

hook up the digits braH!

**Dr.8820** · #9 (**permalink**) 12-07-2009, 09:29 PM

you should post in here, more people will see it http://forum.ppcgeeks.com/showthread.php?t=91570.

marinemissez · #10 (**permalink**) 12-07-2009, 09:29 PM

Yes! Give us the number. And why did you go through Asurion? That option was given to me since I've reached my "maximum replacements for the year" but I thought it was ridiculous.