Sprint replacing Touch Pro with Touch Pro 2! - Page 313

**CaliBoyPhillip** · #**3121** (**permalink**) 03-31-2010, 03:11 PM

Quote:

Originally Posted by hyun1120

I just got my refurb TP2 delievered as a replacement for my faulty TP.

my question is, what does refurb TP2 usually come with? I only got the phone and the battery, when I was told by the rep, that I will recieve charger and all other accessory due to the fact that it is a different model replacement. No sim card either.

someone please let me know if this is acually what I am supposed to get(just phone and battery).

thanks in advance.

I believe what you got is right... the reason being is most refurbs given out by Sprint just come with no SIM, as many have stated from personal experience. I don't think you get a charge as the TP charge should work for on the TP2. sooo just a battery and the device is good enough,you can always try calling sprint and tell them you never got a SIM. they might send you one for free or charge. Best of luck to you and enjoy the TP2

baham99 · #**3122** (**permalink**) 03-31-2010, 04:23 PM

Quote:

Originally Posted by hyun1120

I just got my refurb TP2 delievered as a replacement for my faulty TP.

my question is, what does refurb TP2 usually come with? I only got the phone and the battery, when I was told by the rep, that I will recieve charger and all other accessory due to the fact that it is a different model replacement. No sim card either.

someone please let me know if this is acually what I am supposed to get(just phone and battery).

thanks in advance.

Did you get it from Sprint or Asurion? Did you get a box? It sounds like it's probably a refurb, but use ##778## to confirm. (And if you have Sprint, why would you get a sim card?)

**Dr.8820** · #**3123** (**permalink**) 03-31-2010, 04:36 PM

Quote:

Originally Posted by baham99

(And if you have Sprint, why would you get a sim card?)

because the tp2 is a world phone lol!

eyepoker · #**3124** (**permalink**) 03-31-2010, 04:47 PM

the sprint repair center in the castleton area of Indianpolis just ordered me a TP2 for my TP1. i should get it by Friday.

after reading the above i guess i don't even get a screen protector? that blows!! well, I'll see if its a refurb or brand new in a day or two.

bringit167 · #**3125** (**permalink**) 03-31-2010, 09:41 PM

I received my Touch Pro 2 yesterday brand new in box with all accessories. I called asurion and paid the $100 deductible just to upgrade. See you all on the other side!

baham99 · #**3126** (**permalink**) 03-31-2010, 11:40 PM

Quote:

Originally Posted by Dr.8820

because the tp2 is a world phone lol!

ohhhh...so *thaaat's* what all the sticky threads about unlocking the radio was for!!! haha. Now I get it! (I was like...hmm, why would you want to unlock your phone just to go from one cdma carrier to another. lol)

mikep7779 · #**3127** (**permalink**) 04-02-2010, 10:05 AM

They say they are sending me out a tp2 refurb after the hassle on the phone. Repair center messed up my phone.

I have an order number (nonstandard format from advanced tech support) and the e-ticket. Is there anyway to check the status online?

crispykickz · #**3128** (**permalink**) 04-02-2010, 03:08 PM

Well I got my TP2 yesterday. Whole process took about a week.
I went to the store regarding overheating and keyboard issues. They replace the keyboard and send me on my way.
I call Sprint on Wed. to complain that it didn't get fixed, so they authorize a TP2 after some discussions.
Go to the store, only to find out that the ticket is written such that the store still has to authorize a TP2...which after some discussion, they do.
I picked it up yesterday, unlocked it, and switched to Energy Rom. I am pretty sure I got a refurb, as the phone usage stats under the settings in Energy Rom are not 0 minutes (unless, that's NRG's usage cooked in...who knows).
I really don't care, the phone is in brand new condition, and the usage numbers are low anyways.
I am just waiting for my gadgetshield to take all the plastic off of this thing.
I got the phone and the charger, nothing else. I don't think I really need the SIM chip, since if I go overseas, I am not going to use sprint's sim, i'll use another carrier's sim.

Kaikou · #**3129** (**permalink**) 04-02-2010, 03:59 PM

Quote:

Originally Posted by mikep7779

They say they are sending me out a tp2 refurb after the hassle on the phone. Repair center messed up my phone.

I have an order number (nonstandard format from advanced tech support) and the e-ticket. Is there anyway to check the status online?

http://phonereplacementtracking.spri...cementtracking

Chicago Mafia · #**3130** (**permalink**) 04-05-2010, 01:19 PM

I have been out of contract since December and I have TEP. On my 3rd Touch Pro. Phone started going crazy and lagging VERY badly. Saturday, I dialed *2 and the lady on the phone told me I could either upgrade or go through insurance. I said I didn't want to do either. She suggested I go to a Sprint store so they can see it, and they might offer to replace it with a different phone since I've had my current one swapped out a few times. I asked her if she can note my account with this, and she said she can, as well as make an appointment for me at my local Sprint store.

Today, I go to my appointment and the tech there said it would be 30-45 minutes to look at it. I say ok and I waited in-store. After about 10 minutes, he comes to me and says that they have to replace it with either the same model or the Touch Pro 2. Of course, I go with the TP2! He told me to come back tomorrow afternoon/evening to pick it up after I get a call from them.

Finally, I am a happy man!