Re: Sprint replacing Touch Pro with Touch Pro 2!
 

yeah, it's completely gone from htcs' site. it wasn't a bad phone in thought, it just couldn't handle all that it could do without overheating.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The outlook doesn't look good, sure. There may be a few miles to go before the TP is finally buried though.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

This just made me laugh.

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint PPC6850SP)

That's the exact same thing I did. I love how we suddenly got the "awareness" for an issue. Lol.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

How long does the touchpro have to be active on your account for you to be able to receive a touchpro2? I have the $7 TEP plan.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Is it normal for Sprint to only carry a phone for a year? I mean, I don't know that the fact Sprint quit selling it is a big deal. They don't offer a lot of phones they used to sell anymore; for instance, the Mogul. But from what I understand, they still somehow find refurbs to send to folks who need them. Or am I wrong, and did they move Mogul people to the TP?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I was reading that people were mentioning Moguls were still being replaced with Moguls and their are a lot of TP1's being traded back in so I am sure Sprint/Asurion have lots of inventory.

The only thing I can think of as to why the sudden drop of the TP1 is Sprint's excuse that the Tp1's were full of problems- hence the memo to replace with TP2 (sometimes).

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

sprint is still replacing the moguls with moguls and the funny thing is that they still have some 6700 laying around. The best shot is to get it replaced through asurion, for example, sprint is still replacing the htc touch with a touch phone and asurion is replacing them with the diamond

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

just got off the phone with sprint. this is my 5th touch pro, & the digitizer part of the screen is lifting off the phone (probably because of heat) and now the touch screen works when it wants to which is never.

they tried pushing me off to insurance, said nooooo... this phone is only4 months old. escalated to someone else... who escalated to someone else... who.. yep.. escalated me again to someone who i didnt talk to, but is supposed to call me back.

yeah right. who wants to make a wager on if i get a call or not.


EDIT: ok never got a call. called back, got hung up on twice transferred 3 more times before i finally landed at account services.
Replacement Phone Information:
Model Name: UTStarcom Touch Pro

called back and told them to cancel the order. going to store tomorrow. If they give me any BS me and sprint are going to part ways.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I wager, no call back, based on my 7 weeks of phone calls, NO calls back.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I'm thoroughly enjoying my TP2 <3

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

My 3rd touch pro is ordered from the corporate store, the tech told me I could call customer service to see my options; I called today, customer service associate said I could switch to the Tour, Curve, Treo Pro or Snap.. Asked to talk to his supervisor who gave him this information.. The supervisor (escalations) said that was absolutely false and said I could switch to a different phone by buying it for full retail price...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I had the digitizer problem, and it was being called "water damage" at the repair store. Even though the water exposure indicators weren't pink. They said I could go to the corporate store, they might be able to do more for me there. I never went, I just put up with the oily spot. Wasn't worth $100 to Asurion, or my time hassling with people.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

that sucks they can be some rude folks :(

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

this seems to be slowing down. i wonder how many more replacements are out there..

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Lol
I love that response from Sprint.

and this soldier is looking on craigslist now...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I would get it swapped out , I bought a used phone with that problem and a week later the touch screen stopped working. I was able to get a new refurb for it without any hassle

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I had a mogul and it was replaced once with a mogul (when TP's first came out) and when I saw that replacement was fobar i had it replaced but it took a month for the replacement to come in, at that point they said they weren't sending out moguls anymore and gave me a tp! That is how I ended up with 2 tps lol

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I just got my tp exchanged with a tp2 this morning. I walked into the store and the rep i was talking to showed the tech the phone and he looked at it for 2 seconds and ok'd the exchange. The rep then stated i can exchange the phone for the Tour, Curve, Treo Pro, Snap, or Touch Pro 2 but i had to pay $100. i thought to myself why would i have too pay that cuz i have insurance. the rep then stated i would be getting extra accessories like a bluetooth headset, a case, and screen protectors. I agreed but was still wondering why. i chose the tp2. so the rep tried to order it but the warehouse was out. so the rep gave me a tp2 out of the stores stock. when i got the receipt from the transaction all that was on there was these extra accessories. so in the end the rep lied to me just to get a sale. i have a receipt for the accessories so i'm just gonna take them back and get my money back. also i don't know if i should complain to cs or what?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

going to pick up my third replacement TP from my local corporate store tonight. The 2nd replacement was broken when I got it, blown speaker and the space bar didn't work.. right out of the store.

I don't know whether to hope this one finally works or hope it doesn't work so I can get a TP2 replacement. bah.


PS: if you need a replacement, I highly recommend doing it in a repair store. The first time I went there was a guy there on the phone with CS who was on his fourth TP, but he couldn't get a different phone because he did the first 3 replacements over the phone. You need to do all 3 replacements in the store before they'll give you a different model phone, apparently.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

update: just got back from the sprint corporate store and they are willin to give me the tp2 but i would have to wait 2 weeks cause they are out of stock.. not even the store had any in stock they even took the demo out of display.oh well hope the tp2 is worth the wait

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Wow, what's with all of these sudden exchanges for the TP2?
Is it b/c we cannot find any linkages at the HTC site for the Sprint TP1 any more?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Wouldn't say that is why. More likely it is because some have got lucky. I know I leave my TP2 at home now and carry one of my TP1s all the time. I'll keep putting the miles on them just in case they need swapping too.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

To confirm, the warehouse is out of TP2's. So was my store. Guess what, I get a new TP1. Damnit. I am not happy with this.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

well actually i went through 7 replacement tp and was offered the tp2 as a replacement so hey might as well try that..or if i wanted i could get the pre...i would have prefered the hero but it wasnt offered..

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

My TP suffered a slow death. At first, the screen would sometimes not come back on after I did a screen lock. Then after a couple of days the screen stopped working completely but the touch screen was still responsive. Few more days later the touch screen stopped working. The following day the front and side buttons stopped working but would still light up when a call came in. I finally got around to going to a repair center today.

The tech told me they didn't offer the TP anymore due to a high keyboard failure rate (which was the only thing that didn't die on my TP) and said I would get a TP2 instead. He tried to order it then said it was sold out and to come back later to try to get a replacement. I called Sprint but they also said the TP2 wasn't available and had no ETA of when it would be available. In the end, they offered the Pre instead. Looks like I won't be using Windows Mobile till my next upgrade. Hopefully they'll be using the Nvidia Tegra chips by then.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I actually got a call back from Tech Support once. The guy was really nice. He had to call me back twice, once to confirm that he was able to get his manager to override the "go to the store" policy and do an Advanced Exchange over the phone. The second time to tell me my address had been updated in their system (they had an old one) and that my phone would ship.

UPDATE:
I went to another ASC. Really nice gal there looked at the phone for me. I told her it wasn't marking my texts as read properly. She took it back and came back a few minutes later agreeing it was screwed up, and that she thought a hard reset would fix it.

I knew the problem was in Sprint's new ROM, but just played along. Of course, it didn't fix it, so she offered to replace the phone. She said there was a list of phones I could swap it for, INCLUDING THE TP2, but that it was OOS and had been for a while, and she didn't know when or if it would ever be back in stock for the service centers.

So I looked at all the other phones and asked her about them, just playing along, but as we all know, they're huge downgrades, so I made that clear to her, and I accepted her to order me another TP. I know it will ALSO have the same text problem (if it doesn't have OTHER problems), so at that point, I am going to press her for a TP2 or something that isn't a downgrade. I know the stores can override normal procedure and order a new one, or give me one from the store's stock, because other people have said it's happened.

I am actually kinda miffed at this text problem, it's really annoying. Normally I'd just flash a cooked ROM on there, but I'd have to turn right around and put the stock one on there when I inevitably have to return the phone again.

I am also wondering: What if I bought a brand new TP2, and a week later, it had some terminal defect that required Sprint to replace it. What would they do if they're out of stock? Offer the same crappy phones or a TP, or else you're out of luck? Surely there's some procedure in place for giving the customer a NIB phone that isn't just the store eating the loss.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

my tp is working fine, is there way to do a bad flash to my phone? in order to take it back to the store, I don't really have an excuse.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

It is people like you that has the TP2 in short suppy, not to metion that is fraud.:protest:

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

they will replace ur phone because the texts arent read properly. cause i am on the 3rd tp and it hasnt been right since my first one.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Agreed...please refrain from such conversations and topics as it's really not contributing to the bottom line!

Thanks,
Coz

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

If it's working fine, leave it be. If you do a "bad flash", then it's 'bricked' and is labeled as physical damage. And, of course, you have to pay for that. Don't try to create an excuse b/c it pisses off people who have legitimate problems (i.e. myself who is on TP #4 right now that the KB just died on).

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

isn't it the point to get a new TP2? or if my tp is working fine not to bother? r u blaming it on me that they ran out of tp2?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

People like you...yes

Sorry Coz, posted nearly at the same time, Im done...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I'm not sure for what reason I hate you more. Either the fact that you have a TP that is working fine, or the fact that you want to break it to commit fraud and screw over people who have legitimate problems and have had their phones replaced multiple times (7 for me).

no, the point of this whole thread is that Sprint knows that many touch pros are defective in some way and is trying to take care of those customers who paid good money for a defective phone. And yes, its people like you that are making the stores reluctant to give people TP2s for their TPs.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

u can hate me for both, I'm bleeding

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

On my 4th TP1 right now, keyboard is out.

What should I do?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

did you read this thread?*

* this isn't a wise-crack, lots of info in here

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

200+ pages of rampant information which can be deemed as either new, old or coupled with mixed responses is hardly a suggestive help for my issue.

I've read the first couple pages, and the last couple pages. You tell me what I'm suppose to believe.

*not a wise-crack.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

we're already off to a bad start but i'll make it easy for you since that's what you want. call *2.