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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

t0mmyr 11-15-2009 11:58 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
so...here's my story (and my wife's) 2 touch pro owners

went in to a sprint repair shop close to my home yesterday, told him my speaker was blown, something inside rattles when the vibrate rings, and showed him a 1/4" crack in the glass screen underneath the plastic cover (no scratches or drops on my phone it just cracked once i dropped it on carpet), the chrome was pristine, he refused to even test it because he said it had "physical damage", so then i showed him my wifes phone (which looks like its been heavily abused) the chrome is all chipped and scratched and theres a big piece of plastic missing where the stylus goes in, she has a dead keyboard, he refused to even test it cuz he says thats "physical damage" and told me my only option was to call assurion. i left that store. drove 30miles to another repair shop, lone employee/technician explained the problems told us to come back in an hour, came back, waited a while looked around the display phones, saw our good ol touch pro there (this store has the plastic toy non functional display phones) and man it was beat up, i could make it chew like a mouth cuz the screen was so loose from the keyboard, anyway he came out said he hadnt got to them yet and give him 30 more min. so we left came back an hour later, waited for him to come back from the back, shows me my phone says he replaced the screen and i see the crack is gone, then i turn the phone on the side and i notice a new BIG chunk of plastic missing above the + volume hardkey, told him that wasnt there and see a dumb look on his face, he said he didnt even look at that peice from the phone he got it from, i looked back and the display toy was taken off the display, i asked if he used that one and he said yes, wtf.....he replaced the cover of my tp with a display screen? god those things are so abused and to top it off i look closer at the earpeice and its filthy with dirt dust and who knows what else it gathered. then he hands me my wifes phone, said he replaced the keyboard and check if it works....nope no keys work, and volume keys still broke, it was past his closing time by then and he asked i come back tomorrow (sunday). i said ok. came back sunday, dropped them off, he knew he mested up, went back an hour later, said he couldnt fix them and has to order us replacements. said we would get new touch pros. i asked new or refurb, he says refurb, then i tell him ive had these phones swapped 4 times for my wife, about 12 for me, if i could switch to another, he said ok, theres a list, touch pro, blackberry curve, or palm pro, i said what about the tp2, he said it was on the list 2 days ago but not anymore...um wtf, i say ok ill just take another tp cuz i need windows mobile and high res blah blah. i leave with 2 broken tps, drive an hour further to the only corporate store that does repairs, wait a few min to be seen. explain i already been to a repair shop and they couldnt fix it, ask if they could fix it there, she turns around and asks tech if they have tp lcds and tp keyboards, tells her no. says they can order a refurb and get it in 2 days, then i told her other store said i could get a tp2 and a few others, if there was anything in stock today i could walk out with cuz i need a working phone by tomorrrow, she says nothing in stock. i tell her i just called and ask if the tp2 was in stock and was told they have a few. she says that is store inventory and cannot give those because they are new and the tp2 from the wel list is a refurb, she shows me the list on the screen and it shows the tp2 but cant click it cuz its backordered...i explain i need all the features same as tp and ask if i can call back tomorrow and the next day to see if tp2 is in stock, she said no problem, gave me her card, gonna start calling everyday now till its back in stock and she said she could order the replacements over the phone :) 2 new (or refurb) tp2s coming my way once they get back in stock, woohoo :) but why wouldnt they just pull it from their store inventory, i heard so many stories where people walk in the store with broke phone and manager hands them a BNIB tp2? isnt there a policy somewhere that says they must do this? can someone help me so maybe i can go back in tomorrow morning, point that out and get the phones asap?

Dr.8820 11-16-2009 04:27 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i feel bad for you tommy, but unfortunately, it is up to the store or cs to do this. just don't mention the tp2 or the list. you might have to try several stores.

snowglyder 11-16-2009 01:10 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So here's my (hopefully) successful story...

I took my TP to Corp. repair store because of battery getting hot, and video freezing when scrolling or moving fast. Took an hour, replaced the batt. and hard reset, still overheating, so they ordered me a refurb TP that came in the next day. That one was worse (still overheating, but kb issues), so I took it to a 3rd party Sprint repair shop by my house, and they couldn't fix it so they ordered another refurb TP. Got it the next day, and this one is even worse (raised send/end keys, rattling speaker) so I immediately called Sprint ATS (877-809-6696), the first tech said Sprint was aware of the issues with the phone and are pro-actively replacing with diff models (no mention of TP2), but that they can't do it so I have to go in-store. I told him I've been to the only 2 that do repairs and they haven't mentioned it, but he said they should know. So I called, instead of going in, and they offered Treo Pro, BB, Snap, even the Pre (which I would like except for the build quality and SERO plan change). So I called ATS back and got a good tech that said they were no longer authorized to replace the phones, but asked me what phone I wanted it replaced with. I told him I didn't know (didn't want to mention TP2) so he said go on the site and check them out and he would call back. He actually called back, and I told him TP2, so he said ok and that he would need to talk to 6 people so give him an hour. Almost 3 hours and no call, I called back, talked to 2 people with no help. He ended up calling me back and putting the TP2 on order, said I should have it in a day or 2. Didn't get it day 2, but called Sprint rep and they said should have it by today. Hopefully it comes in...

coolwhip1220 11-16-2009 02:54 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I have 2 sprint stores within 4 blocks of my house: a 3rd party repair center, and a corp repair center. I've now decided that I will be stopping in them each and every day and simply saying "I'd like the TP2 for free please." (This worked with Asurion on my Mogul)

This is more a social experiment rather than a ploy for a new phone, because Im one of the few who have had no problems with my TP. But if I get to put people in an awkward situation and possibly come out with a new phone for free, it sounds like a plan to me.

I'll keep you posted on what happens first: me getting a new phone or me getting arrested for harassment.

kampy0jay 11-16-2009 03:16 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
This is how i received my Touch Pro to begin with, replacing it with my old mogul for free. Would make perfect sense that they would do the same with the touch Pro, but not this soon, they are still making money off it and manufacturing them, no reason for them to give you a newer phone when they still can send you the old. I just checked to make sure and they are still replacing it with the same Touch Pro. Check for yourself, http://www.nextel.com/en/services/se...olutions.shtml
Just go through the steps until it tells you what phone they will replace yours with, if it's the same, u are out of luck.

snowglyder 11-16-2009 03:34 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by kampy0jay (Post 1334250)
This is how i received my Touch Pro to begin with, replacing it with my old mogul for free. Would make perfect sense that they would do the same with the touch Pro, but not this soon, they are still making money off it and manufacturing them, no reason for them to give you a newer phone when they still can send you the old. I just checked to make sure and they are still replacing it with the same Touch Pro. Check for yourself, http://www.nextel.com/en/services/se...olutions.shtml
Just go through the steps until it tells you what phone they will replace yours with, if it's the same, u are out of luck.
I followed it, and it just referred me to a 3rd party repair shop in town. No replacement models listed at all...

abrigham 11-16-2009 05:10 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by kampy0jay (Post 1334250)
This is how i received my Touch Pro to begin with, replacing it with my old mogul for free. Would make perfect sense that they would do the same with the touch Pro, but not this soon, they are still making money off it and manufacturing them, no reason for them to give you a newer phone when they still can send you the old. I just checked to make sure and they are still replacing it with the same Touch Pro. Check for yourself, http://www.nextel.com/en/services/se...olutions.shtml
Just go through the steps until it tells you what phone they will replace yours with, if it's the same, u are out of luck.
This form, from what I have seen has been replacing TP1 with TP1 all along, and has NEVER substituted or given you a choice. You are correct that in the past, they used this method to replace Moguls with TP's (that's how I got mine as well) but that was because they were out of stock for Moguls. As soon as the Mogul was back in stock, they replaced Moguls with Moguls. The reason they WERE replacing TPs with TP2s (and a selection of other phones) in stores and in some cases over the phone is because of a pro-active replacement they decided to put in place due to the high service rate on the TP1. That's not something they can program into the self service form. When HTC was unable to keep up with the demand, Sprint was basically forced to remove the TP2 from its list of available phones for this pro-active replacement to avoid a virtual quicksand pit of a backlog.

Again, this is a pro-active replacement. This is something Sprint decided to do to improve the customer experience. HTC didn't tell them to do this, and as far as I know, Sprint is the ONLY provider doing this kind of replacement. AT&T isn't doing it with the Fuze and Verizon isn't doing it with their Touch Pro, and as far as I know, they've all had similar issues. So, all of you who are getting angry and threatening to leave Sprint, just keep that in mind. Verizon and AT&T would probably be content to just keep replacing your device with the same one. As I said before, just be patient. Once HTC is able to catch up to the demand for the TP2, Sprint will most likely add it back to the list of available replacements.

And FYI - No, I don't work for Sprint or am in any way associated with them. I'm just sick of the overinflated sense of self-entitlement I see all around me (not just on this board) of people expecting something for nothing. :protest: Sorry, I'll step down off my soap box now :mrgreen:

Squirrelxss 11-16-2009 05:12 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Well i dropped my phone 2 weeks ago at FLorida/Georgia weekend ( i was at work) and since then my phone hasnt been getting Delayed txt messages, and not recieving most of my calls at all. The only way i know i missed a call is ill get the tone for a voice message. walked in repair center, the girl there didnt even LOOK at my phone, she just handed me a card with assurions info on it. thats sad, chick could have at least looked at it.

hansdg1 11-16-2009 07:23 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Squirrelxss (Post 1334624)
Well i dropped my phone 2 weeks ago at FLorida/Georgia weekend ( i was at work) and since then my phone hasnt been getting Delayed txt messages, and not recieving most of my calls at all. The only way i know i missed a call is ill get the tone for a voice message. walked in repair center, the girl there didnt even LOOK at my phone, she just handed me a card with assurions info on it. thats sad, chick could have at least looked at it.
I had the same thing happen to me earlier in the year. There were like three people standing around not doing anything and all they do for someone who comes in is hand them a stupid card.

rushco 11-16-2009 07:40 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Bridlar77 (Post 1329847)
So I wake up this morning and my phone is froze on the home screen wont do a thing so i do a soft reset.. nothing, Hard reset nothing..i go to the Sprint Store and they cant fix it... it just keeps freezing on the home screen :( so now lost every frickin thing in the phone....Thank god for WMDC.. The Rep felt so bad she gave me a loaner phone until my phone comes in because they didnt have my phone in stock to replace it with and what are they replacing my phone with a 4th Touch Pro offered me a BBY or a SNAP NO THANK YOU :( Never offered the TP2 so i ask about it all casual and they say that phone isn't on the list for replacement was at one time but hasn't been for awhile now OOS so cant even offer it...don't think it will be back in for awhile ...Did I say I Hate WM about now!!
You say you "Hate WM" so why not take the blackberry that they offered you? Since you "Hate WM" why do you want a TP2?

bluedeer 11-16-2009 07:42 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Not to mention the entitlement I see every time a new phone comes out, people complain and whine about how much their current phone 'sucks' and they want the newest phone for free, and how much more awesome the newest phone is, and then they get it...and the cycle begins anew.

celsius0010 11-16-2009 08:57 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
No TP2.. I had a store "fix" my kb twice.. Then order me a refurb tp.. Its working great so far.. So im happy...

shatner 11-16-2009 09:00 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
1 Attachment(s)
Bluedeer, I dont think the majority of the people here are the kinds you describe. Thankfully this HUGE thread is filled with authentic bad experiences. The ones who are thinking this is a free ride to the next phone dont get much attention from those here that are dissapointed with their expensive phone becoming a lemon, and receiving lemon after lemon as a replacement.

BTW just received my advance replacement, needed two thumbs to open the slider the first time and there is a nice gap between the halves! Good job refurbers, I wonder if I should just call and give them a piece of my mind. Damn I wish I had the Hero right about now.

ARRGH!
http://i35.tinypic.com/dnnbb7.jpg

mulhiny 11-16-2009 09:34 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Wow, that's terrible. I just got a replacment TP1 today and it looks like new. Hopefully this one will hold up, lol..
Quote:
Originally Posted by shatner (Post 1335282)
Bluedeer, I dont think the majority of the people here are the kinds you describe. Thankfully this HUGE thread is filled with authentic bad experiences. The ones who are thinking this is a free ride to the next phone dont get much attention from those here that are dissapointed with their expensive phone becoming a lemon, and receiving lemon after lemon as a replacement.

BTW just received my advance replacement, needed two thumbs to open the slider the first time and there is a nice gap between the halves! Good job refurbers, I wonder if I should just call and give them a piece of my mind. Damn I wish I had the Hero right about now.

ARRGH!
http://i35.tinypic.com/dnnbb7.jpg

Sinful1217 11-16-2009 09:53 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

Woot woot! Just got my TP2. Called today and the Rep said it was waiting for me. That rep totally owns! After all the crap i went thru with customer service and the endless hours on the phone....finally found someone that was willin to take care of bizness!

exiton 11-16-2009 10:43 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Now that the TP2 is showing back up in stores, I wonder if it will re-stock on the WEL list.

wraithoftitan 11-16-2009 11:34 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Just went to Sprint store today and they gave me a replacement TP since they couldn't fix my kb. We'll see how long it'll last and it seems that they had more recent stock ROM cuz Touchflo seems to be much faster than usual.

shatner 11-16-2009 11:39 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
wraith, I noticed on my last refurb that TF3D was faster too, if only it didnt freeze overnight or in calls.

boiker 11-17-2009 02:30 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by shatner (Post 1335753)
wraith, I noticed on my last refurb that TF3D was faster too, if only it didnt freeze overnight or in calls.
I have had my latest for about 3 weeks. Its starting to freeze when loading programs, closing programs, when I click "start", answer calls, or change the volume. :) Also, the screen refuses to turn off when I push the power button.

So, yes, TF3D was working faster, but now the refurb is back to the same old sh!t

piratedninja 11-17-2009 03:03 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i went into a 3rd party store today that has TP2's in stock. My TP has had a mind of its own (calls people randomly, will not call when i want to call someone, constant crashes, over heating, etc...) the guy at the store i went to said they cant do anything about it because i got that replacement from another repair center. whats up with that? I've never been told anything like that before, and as far as i know you can take your phone to any sprint repair center to get it fixed/replaced.

anyways, so i went back to the store that gave me this TP and they offered me a palm pre and the usual group of craptastic phones which i refused and had them just order me another TP which i will get tomorrow.

5th replacement so far in 5 weeks. I'm pretty much getting a replacement every week and every replacement i get ends up being worse than the previous one

albertlarios 11-17-2009 03:10 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Ok, i don't post often or regularly, or even in a contributing sort of manor.

But I love to vent.... keeps me young :/ (i guess)

My TP refurb is about 4 weeks old and the following defects have already occurred:

Week 1

Touch pad lifting up and out of its place

Foil chrome is peeling

Week 2

Freezing

Not charging while plugged in (intermittent)

Answering phone does not answer... answering phone freezes phone! (intermittent)

Week 3

Screen has begun showing smudges and light/dark spots.... (never goes away... getting worse)

Week 4

sprint STILL WONT SEND ME A TP2!!!!!

Venting complete.....

albertlarios 11-17-2009 03:11 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
FYI

this is my 4th and most problamatic TP to date...

jeriel05 11-17-2009 03:14 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by piratedninja (Post 1336249)
i went into a 3rd party store today that has TP2's in stock. My TP has had a mind of its own (calls people randomly, will not call when i want to call someone, constant crashes, over heating, etc...) the guy at the store i went to said they cant do anything about it because i got that replacement from another repair center. whats up with that? I've never been told anything like that before, and as far as i know you can take your phone to any sprint repair center to get it fixed/replaced.

anyways, so i went back to the store that gave me this TP and they offered me a palm pre and the usual group of craptastic phones which i refused and had them just order me another TP which i will get tomorrow.

5th replacement so far in 5 weeks. I'm pretty much getting a replacement every week and every replacement i get ends up being worse than the previous one
Did this store say they had new NIB devices in stock or that refurb's are back in stock?

revoltbp 11-17-2009 03:19 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by shatner (Post 1335282)
BTW just received my advance replacement, needed two thumbs to open the slider the first time and there is a nice gap between the halves! Good job refurbers, I wonder if I should just call and give them a piece of my mind. Damn I wish I had the Hero right about now.

ARRGH!
http://i35.tinypic.com/dnnbb7.jpg
ya you should be able to open the slider with 1 thumb right? because i got my refurb last Wednesday and cant open it with 1 thumb have to use both, when i try with 1 it gets stuck dont slide up, took it to store and told me thats normal all phones do that and i told her the 1 i had before didnt do that it slide like butter with 1 thumb just told me sorry cant do anything about it phone is normal...

Dr.8820 11-17-2009 10:50 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by radar369 (Post 1303316)
EVERYBODY PAY ATTENTION:
What everybody in this thread who is still trying to get a TP2 needs to do is listen to what Dr.8820 is saying! Major points to this is................AND PLEASE LISTEN:

1)It doesn't matter which store you go to because its up to the store whether they want to do it or not...and most aren't gonna! So just go from store to store until you get one because that's exactly what I did!

2)Like Dr.8820 said, DON'T GO IN WITH A LIST OR DEMANDING A TP2 OR TALKING ABOUT A LIST! Even if they don't offer you one the best thing to do is to hit up another store! I've heard people on here say they went to 3rd party stores and got one but every 3rd party store I went to laughed at me...so by that experience alone I came to the conclusion that IT DOESN'T MATTER WHICH STORE YOU GO TO AS LONG AS YOU HIT AS MANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

3)Like Dr.8820 said, it depends on your status and phone condition!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!
======
Status
=====================================
People who has had Sprint service for 5-10 years will get treated better than people who are still trying to finish their first 2 year contract!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!
=====================================
============
Phone Condition
=====================================
If you never had a replacement....or even had your phone serviced since you got it (whether it be 1 year or 1 day) than please don't expect it to happen! Not saying it's impossible for someone of the type to get one but it is HIGHLY UNLIKELY! Most reps told me I had to have 3 or more replacements before I was even offered a replacement model but the first time I went to get my phone serviced they offered me a replacement model........JUST NOT THE TP2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!
======================================

4)DON'T ASK FOR A TP2! Chances are if they don't offer the TP2 THEY WON'T! I went to a lot of stores asking for the TP2 after they named off the phones I could replace it with! They turned me down within seconds! Instead, put the emphasis on the TP you "want to get fixed!" Kindah like what Dr.8820 said, not necessarily acting like you don't want a TP2 but to act nonchalant about it, staying calm and non-suspicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!

5)Don't call sprint because they won't do it for you over the phone unless its a dire situation (like some Saw type thing where your life depends on it............and maybe not even then) Asurion might, sprint will not (unless a dire situation, SAW 1 thru 6)!

6)Keyboard failure and overheating are the most common problems with the TP, so use that to your advantage......

........and last but not least:
Go as many times as you can, don't wait for a couple days and start again! These stores really don't know when they will be able to order these phones so it is kind of a random thing to go to a store and they have'em! Best bet is if they don't offer you a TP2 as a replacement model than take your phone back and go to another store (which is what I did)! Or you can have them order you another TP and take it to another store when you get it! I kindah got lucky because I stopped for like a week and when I went to get it repaired again that was the last time I had to go to a repair center because they finally offered me a TP2! Try not to go to the same store 2wice unless you went to all the stores you can go to! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

I made the post this big 1)to get everyone who is still trying to get one attention, 2)because people keep asking the same questions and getting the same answers, 3)hoping it will take a whole page so it can be easy to find and 4)so people can at least know that no special words or phrases, memos nor getting mad at sprint just because they won't upgrade you to a TP2 even though its not mandatory for them to do so won't get you anywhere!!!!!!!!!!!!!!!!!!!!!!!

No questions need to be asked, just follow this post and you will see what I'm talking about!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thanks for reading this post too, I really do appreciate it because I want everyone trying to succeed!

P.S.-the average person who can read at a 6 grade level and has an I.Q. of at least 50 points can read the contents of this post within 5 minutes......I know........I'm one of those people! Take the test and see where you are! :laughing6:
bumped for increased viewing pleasure.

lazydazed 11-17-2009 11:06 AM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by Dr.8820 (Post 1336657)
bumped for increased viewing pleasure.

LOL... rinse, repeat daily

snowglyder 11-17-2009 12:18 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
So an update to my "successful" story a few pages back...

I was told that a TP2 was ordered for me. Called back yesterday since it had been 3 days and no phone, and the order never went through! She checked and told me that their warehouse is out of stock, so that's probably why the order didn't complete. Why didn't someone tell me this 3 days ago! So she noted my account and made an appointment for me to go to a corp. store to see if they have any or can order me one. I'm not too optimistic at this point...

mulhiny 11-17-2009 12:31 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
The rep at my local repair center flat out told me that Sprint is making an effort to get people off of the Touch Pro and on to something else. Touch Pro 2 as of now is just simply OOS for replacement. It does not matter if a store has them in stock, as the replacment phones are a different inventory. I accepted my refurb TP1 and when this breaks (as they all do) I'll just go back. No hurry folks. The way he made me understand it is that this is not some sort of limited time offer. Just wait it out.

impulse 11-17-2009 12:51 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
i must be the only person in the world that gets near perfect refurbs. the two replacements that i got were only from me dropping the phone all the time. besides that, mine always look brand new

tok 11-17-2009 12:55 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by snowglyder (Post 1336971)
So an update to my "successful" story a few pages back...

I was told that a TP2 was ordered for me. Called back yesterday since it had been 3 days and no phone, and the order never went through! She checked and told me that their warehouse is out of stock, so that's probably why the order didn't complete. Why didn't someone tell me this 3 days ago!
Same thing happened to me... ordered the phone 3 weeks ago... i was told it would get to me in 3 days, but i am still waiting. My rep at the store is saying that my order went through, but it has still not shipped. He also said that if he doesn't receive it by this week, he will have to get me a regular TP due to the prolonged wait for the TP2. ](*,)

soinkster 11-17-2009 02:26 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by tok (Post 1337093)
Same thing happened to me... ordered the phone 3 weeks ago... i was told it would get to me in 3 days, but i am still waiting. My rep at the store is saying that my order went through, but it has still not shipped. He also said that if he doesn't receive it by this week, he will have to get me a regular TP due to the prolonged wait for the TP2. ](*,)
i want to bang my head for
you that sucks

JGGiant 11-17-2009 02:30 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by mulhiny (Post 1337031)
I accepted my refurb TP1 and when this breaks (as they all do) I'll just go back. No hurry folks. The way he made me understand it is that this is not some sort of limited time offer. Just wait it out.
That is exactly where I ended up after my 4th refurb from VZW. I'll just keep turning it in under warranty until they have no more refurbs and have to offer a comparable phone.

1999TL 11-17-2009 03:49 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by mulhiny (Post 1337031)
The rep at my local repair center flat out told me that Sprint is making an effort to get people off of the Touch Pro and on to something else. Touch Pro 2 as of now is just simply OOS for replacement. It does not matter if a store has them in stock, as the replacment phones are a different inventory. I accepted my refurb TP1 and when this breaks (as they all do) I'll just go back. No hurry folks. The way he made me understand it is that this is not some sort of limited time offer. Just wait it out.
Hmm. I went to store today and they ordered me a Tp2. no questions asked. he comes up to me and asks if I would accept a tp2. I grinned and accepted. I'll see if it comes in.

Edit: granted, this would be my 6th Touch pro if they gave me the same exact phone.

udithadj 11-17-2009 07:52 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
got one for my friend too through asurion (already replace my my 2 tp to 2 tp2). didn't do anything special, just told them the tp was not functioning properly (which it wasn't ). It was heating up and freezing. they offered me a TP2, plain and simple. BTW i had a mogul replaced to TP in april for $50 (TP carries a 1 yr warrenty through asurion since they replaced)

mulhiny 11-17-2009 07:53 PM
Wirelessly posted (Opera/9.80 (J2ME/MIDP; Opera Mini/4.2.13918/938; U; en) Presto/2.2.0)

Quote:
Originally Posted by 1999TL
Quote:
Originally Posted by mulhiny (Post 1337031)
The rep at my local repair center flat out told me that Sprint is making an effort to get people off of the Touch Pro and on to something else. Touch Pro 2 as of now is just simply OOS for replacement. It does not matter if a store has them in stock, as the replacment phones are a different inventory. I accepted my refurb TP1 and when this breaks (as they all do) I'll just go back. No hurry folks. The way he made me understand it is that this is not some sort of limited time offer. Just wait it out.
Hmm. I went to store today and they ordered me a Tp2. no questions asked. he comes up to me and asks if I would accept a tp2. I grinned and accepted. I'll see if it comes in.

Edit: granted, this would be my 6th Touch pro if they gave me the same exact phone.
oh that's great! When I went in (Friday) they were out of stock. He showed me the screen, actually. But see, when you went in they had them, so you got one. That was my only point. I think as long as they are in stock it is not a problem. My guess is that stock doesnt last very long though, lol..That's why it is so hit and miss.

chuchizwifey 11-17-2009 10:08 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
just to put in my two cents, i have had 3 replacements in the past 2 months (6 total in the year i've had it) and the two stores i went to didn't even CARRY the tp2. they told me the tp was a problem phone from the beginning but i would have to upgrade and sign 2 years if i wanted anything different. *sigh*

piratedninja 11-17-2009 10:27 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Quote:
Originally Posted by jeriel05 (Post 1336262)
Did this store say they had new NIB devices in stock or that refurb's are back in stock?

the first store i went into, i called earlier that day and asked if they had any TP2's in stock and the guy said yes.

the store that actually ordered my replacement TP never had any in stock and the lady just out right told me TP2 was never an option to begin with even though the guy that replaced my phone the week before said he could get me a TP2 but the system would not let him order any because they were out of stock.

I was supposed to go pick up my replacement today but didnt have time, i'll try in the morning hoping i get a different person working there and can possibly try to get me a TP2


im still surprised by the response i got from the guy at the first store telling me he couldnt do ANYTHING since i didnt get his store to order me the replacement the first time. I'm tempted to call up customer service about this :)

Shohan 11-17-2009 10:46 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
Ended up going to my local Repair Center as my GPS was acting up. The guy took the phone looked at it for a few minutes and came back with a short list of replacement phones I could have. A couple Blackberries, Pre, another Touch Pro, HTC Snap, and an Palm 850 Pro. Well, I ended up taking the Pre figuring it'd be an interesting option. They got it in a couple days later and when I went in to get it swapped ended up finding out that the Pre requires an Everything Plan and it wasn't compatible with my SERO 500 plan. The reps tried and then they got in the online chat with a different rep who said he couldn't do it either unless I upgraded to a different plan which I wasn't willing to do.

So now knowing this I've got to get back with them on what phone I want out of another TP, a Snap or an Palm 850 Pro. At this I'm not sure. I'm kind of burned out on HTC products so I might look at the Palm Pro. I'm actually trying to TOL my SERO plan and sell whatever replacement they give me, though, so I don't know what I'll end up with. Sprint just doesn't have the coverage in my area despite loving my SERO plan.

Any thoughts on what the better choice would be; another TP, Snap, or Palm Pro?

zigg 11-17-2009 10:47 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
I ordered a replacement cause my phone kept freezing on the SMS screen. I got a TP, but it wasn't the same phone.

Has anyone noticed the new keyboard? It now has 'shift' on both sides and a 'ctrl' key. The 'space' button is smaller as well (to compensate for the 'ctrl' I suppose). This might not be new to some, but I got the TP when it launched and had 2 replaced there after. None came with a 'ctrl' key.

Kane3162 11-17-2009 11:35 PM
Re: Sprint replacing Touch Pro with Touch Pro 2!
 
my TP has ALWAYS had 2 shift keys and the CTRL key... Sprint Touch Pro.... might be different for other carriers


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