Sprint replacing Touch Pro with Touch Pro 2!

[CaliBoyPhillip]

Originally Posted by merefolk

read through the first 5 pages, and the last 10 pages. Is there a way to do this online, or can I just call a number (please provide) instead of going into a store?

I had MAJOR issues with my Mogul and was able to get it replaced online, and was hoping to do the same with the TP. The TP isnt as bad as the Mogul, but seems to be a bit sluggish, and am seeing some issues with the keyboard.

Also - I have the 4.00 equipment insurance on my monthly bill. I dont know how many times I have them take it off, but since they havent - now is the time to pay up

Hello, there use to be a way to do the exchange online but since then Sprint stopped that service, perhaps try e-chat (they are pretty useless)
or call this number here that i seen people suggest on calling 888-211-4727. hit thanks if you want =]

[cv7713]

Called yesterday morning due to missing calls and random lock ups. The list of phones they offered was pretty impressive! They offered:

Touch Pro
Touch Pro 2
Treo Pro
HTC Snap
Curve (8330)
Palm Pre

Which did I choose? I decided I didn't want another WinMo phone so there goes 4 of the ones offered. I already have a Curve so that only leaves me with one option.

Anyone know how long it takes to arrive?? Do they send the replacements overnight?


Palm Pre on it's way!

[Medic]

Originally Posted by cv7713

Called yesterday morning due to missing calls and random lock ups. The list of phones they offered was pretty impressive! They offered:

Touch Pro
Touch Pro 2
Treo Pro
HTC Snap
Curve (8330)
Palm Pre

Which did I choose? I decided I didn't want another WinMo phone so there goes 4 of the ones offered. I already have a Curve so that only leaves me with one option.

Anyone know how long it takes to arrive?? Do they send the replacements overnight?



Palm Pre on it's way!

Its weird how others get phones offered through the phone but yet at my one and only local store I haven't gotten them to offer anything. My only luck was at a store 5 hrs away but I couldn't get them to send it to my store or my residence.

[austin420]

if you drive to a sprint store 5 hrs away and back twice that would about 36 dollars in gas. thats crazy.

[Medic]

Originally Posted by austin420

if you drive to a sprint store 5 hrs away and back twice that would about 36 dollars in gas. thats crazy.

I'm not that desperate to drive just for the phone. It just happened that while at my family's reunion in Dec my phone's earpiece crapped out so I took it in. 1st thing the lady did after looking at my account was offer different phones. Here at my one and only store/repair center they just order a refurbished TP which eventually breaks.

[Mikey711]

GOT Touch Pro 2 finally. I had the Mogul and did a claim. The next mogul, fortunately arrived with a broken button so I called and they sent Touch Pro. That one started messing up and they sent another. The second TP1 started having keyboard issues so I called again. Every time I tried to get the TP2, they said it was an upgrade. So the 3rd TP1 came yesterday. It was all jacked ( back cover warped, gap between screen and keys, gap around number keys and num keys loose) and running slow so I called again. The rep said my replacement was a Blackberry and I told him NO I don't want a Blackberry and need the slide out keyboard. He went to manager and got it approved. Low and behold he couldn't do it cause it was over 3 replacements and a manager approval is needed. So manager gets on phone and says my replacement is a TP1. I told him the guy I just spoke with got it approved by a manager. Manager said...that was me he spoke to so I asked why he approved it 12 seconds ago and now is not? He started saying that was all they could do and I said this is crazy and my 3rd TP1 in less than a month. He asked me to hold and WOW...TP2 on it's way. I also asked him if they could send the books, discs and accessories so I could learn the phone. He said he couldn't promise it as the insurance covers the phone but they do buy new phones and I could get a brand new one. Just got my comfirmation and it says
HTC Touch Pro II new fully kitted CK

Friggen finally. I guess persistance pays off sometimes.

I almost accepted this last TP1 cause it is a headache setting everything up but after coming here to get some tweaks and seeing everyone in the last day or 2 getting TP2, I decided I did not want to accept a phone that was all messed up and it worked.

[lazydazed]

typing on my NIB TP2...peace out all

if u all want to know where in orange county CA PM me and id be glad to help out.

[abrigham]

Well, for anyone that's been following my story in this thread, I'd like to report that I finally had success.

On my last post i said I was going to call in the middle of the day - so I did.. that rep said the best thing would be for me to take it to the store and she generated an e-Ticket. I took it to the store that evening. The "Sales Consultant" that I talked to was very helpful and sympathetic. Unfortunately the tech that actually looked at my phone wasn't as much and even copped an attitude when I asked if he could just check and see if their system would offer any phones besides the TP. He (rather sarcastically) said "it'll just be the same phone", I declined the replacement and went back to the sales guy. He told me he was sorry for the way the tech treated me and even gave me the store managers business card, and recommended I call customer service and see what they could do.

So, when I got home I went ahead and called *2. Well, the first girl I talked to was a bit of a twit, basically saying (without even bothering to check) that they would send me another TP and when I asked her to check she transferred me to Account Services (retentions) even tho I never threatened to cancel.

I ended up talking to two different people in Retentions, a first level agent, then a "Senior RA" and all they could do was offer to sell me a TP2. When I said that I didn't want to pay for a new phone when my current phone wasn't working right, they basically said there wasn't anything they could do. When I inquired again about an Advance Exchange, they put me back with Tech Support. This girl was ACTUALLY helpful. She was very empathetic and understood exactly what I was wanting. She started the AE process and read off the list of available phones - which at the time was all the phones that cv7713 mentioned, minus the TP2. I asked her to note my account that I would be calling back to check the list again another day. She agreed and the call ended at that point.

Well, the next day, I get a call... it was the first girl I had talked to the day before that had set up my eTicket for taking my phone to the store. I forgot she had said she would call me back to see if my issue was resolved. She found the notes on the account, started the process again, and lo and behold the TP2 was back on the list. I asked for the TP2, she gladly set it up and, according to my wife, it just arrived at my doorstep.

The TP1 has been a fun ride, I thoroughly enjoyed my first one, but just got tired of all the "little things". I'll be quite happy to see you all over in the TP2 forums

[alexandrite_june]

Originally Posted by yonif99

Ok, I read about 20 pages of this thread and Im still stuck. I have 400 zillion issues with my TP. The first 1 i got sucked so they right away mailed me a new one. Few mon ths lated too many issues and I had to go to the store. Basically Ive been in and out o the store for many months and its really annoying. Bottom line: Ive had one replacement, have TEP and when I called to get a TP2 they told me I can get a "Free Unprgade" and it'll cost $349. Veyr free! Or they said theyd give me another TP, i said it has soo many issues including the battery so a new one wont help, i want a TP2. She said, "I cant, the sytem wont allow it".
So I called the store ive been too (hate to drive there-45 min away+ 2 hr wait every time) and they said only option is to upgrade for $350.

So tell me, what am i doing wrong? Thanx!

There really isnt a right or wrong way to get a tp2 -unless your scamming! lol if they offer the tp take it lol it seems that your only on your 2nd tp and to my knowledge you dont qualify for a advance exchange.. so they wouldnt be able to offer you a tp2 or any other device for that matter.. so your most likely going to have to take another tp.. or try your luck with another store.. or upgrade to another device

[alexandrite_june]

Originally Posted by lazydazed

typing on my NIB TP2...peace out all

if u all want to know where in orange county CA PM me and id be glad to help out.

Congrats!!