Sprint replacing Touch Pro with Touch Pro 2! - Page 261

**Dr.8820** · #**2601** (**permalink**) 01-07-2010, 02:25 PM

Quote:

Originally Posted by digida

Can anyone give me some pointers on how I should approach this?

it's hit or miss. some reps will do it without question, some are buttheads. if you are denied, try another store.

digida · #**2602** (**permalink**) 01-07-2010, 02:36 PM

Yeah, I've gathered that it is really the luck of the draw. Unfortunately I'm in WV and the Service center I'm going to is 30+ miles from my house and the next closest one is almost 50 miles.

Is there any other options in case the store does not work out, like Chat or calling sprint? Can anyone share their tips or experiences with that? I've tried searching in this thread and others in the forum and it looks like most people either use Asurion or get it done in the store. I tried starting an Asurion claim online last night to see what was offered and it stopped when I put that the issue was with the keypad and said I needed to go to a sprint service center. Also, I'm hoping I do not have to pay a deductible since this is not accidental damage and rather a defective product.

T.P. · #**2603** (**permalink**) 01-07-2010, 02:47 PM

I just received my TP2 last night. It was an easy swap. My TP went into brick mode while flashing a rom (official non hacked rom). Took it down to the local repair center and they ordered me a TP2 with no hassle.

This is my third model of wm phones. It was a pain in the butt to get sprint to switch me from the mogul to the TP, I was shocked how easy it was to get the TP2.

So, if anyone with a TP that is still under warranty or has the insurance and wants a TP2 it is easy. Just go and flash your rom and unplug it mid way. Take it down to the repair center and tell them it keeps locking up while flashing an OFFICIAL rom.

Good Luck

intel8052 · #**2604** (**permalink**) 01-07-2010, 02:59 PM

Hmmmm, I THINK there is a store just off the highway on my ride home from work that has good reps. I drove past there the other day and I am pretty sure there was still a sprint store there... though at the same time I feel like I checked sprints site and it wasn't listed. Worth a check. Last time I went in there I talked to one of the reps and she replaced my phone free of charge (she looked at it and said "looks like it has a screen issue, we will need to replace it"... the younger girl there replied "doesn't there need to see a screen issue?". The older woman just replied "there is a screen issue, I can see one". It was awesome, hope she is still there.

)

khutty · #**2605** (**permalink**) 01-07-2010, 03:07 PM

Quote:

Originally Posted by Dr.8820

it's hit or miss. some reps will do it without question, some are buttheads. if you are denied, try another store.

I totally agree. I have found that if a rep/store gives me hassle there's really nothing you can do to convince them otherwise. If they want to swap out your phone they will just do it. I was extremely polite and honest and had no problems at this one store. Other stores I could immediately feel tension as soon as I took my phone out and began to explain my issue(s).

intel8052 · #**2606** (**permalink**) 01-07-2010, 03:25 PM

Quote:

Originally Posted by khutty

I totally agree. I have found that if a rep/store gives me hassle there's really nothing you can do to convince them otherwise. If they want to swap out your phone they will just do it. I was extremely polite and honest and had no problems at this one store. Other stores I could immediately feel tension as soon as I took my phone out and began to explain my issue(s).

Yeah, when I was in VA they wouldn't accept anything. I told them my issues and they pretty much said "tough luck, we can't reproduce the issue here so you must be lying".

Up here in MA I had one store work for me very well (explained in my last post) and one store who doubted me and then was stunned when I was right. They didn't believe that the TP had a known issue with the cracking chrome. When I told them to input my S/N they did and the guy at the desk called every other rep in the store over because he was so shocked and none one them had seen that before. They did replace it right away for me though (down side was that their store phone line went down and they didn't call me to let me know my replacement was in for 2 weeks. and they couldn't get incoming calls for some reason so I couldn't call them).

**Dr.8820** · #**2607** (**permalink**) 01-07-2010, 03:50 PM

Quote:

Originally Posted by digida

Is there any other options in case the store does not work out, like Chat or calling sprint? Can anyone share their tips or experiences with that?

i got mine by calling sprint. there are several things with this. if you haven't had alot of replacements, they just might give you one and send it to your house if you explain the distance of your closest store. if you've had several(more than 3), they will send you to a repair center. but do not out-right ask for a tp2. and if you do call and they offer other phones but not the tp2, POLITELY decline and hang up. then call again and get another rep. good luck!

lazydazed · #**2608** (**permalink**) 01-07-2010, 03:50 PM

you dont have to brick your phone...if you have the new MR ROM its already shot...

A - Opera will not close with the task manager, matter of fact it doesnt even recognize Opera.

B - Timestamp is gone...only the date is shown

Ive shown this to 4 diff sprint stores and they all want to replace my phone with the usual crap. snap,pre,curve...no pro2

nutzy19 · #**2609** (**permalink**) 01-07-2010, 04:49 PM

CONFIRMED!!! TP2 will be here Tomorrow!!!!! Thank you phoneclaim.com. BTW... the HTC 7380 is the TP2 if your wondering why they are offering you that phone.

nutzy19 · #**2610** (**permalink**) 01-07-2010, 04:53 PM

Quote:

Originally Posted by intel8052

Wow, kindof funny how well my timing works. Last year (just about at this exact same time of year) I lost my Mogul and happened to fall into the 1 month or so period where they were out of refurbs and were replacing them with touch pro's.

Just the other day my touch pro screen started acting up. If I push anywhere on the lower part of the screen, the whole image gets distorted and colors get skewed. Calling in tonight about getting a replacement. It also locks up sometimes overnight while charging (which really sucks because I use my phone as my primary alarm clock), and other times the hard button LED's don't turn off until I do a soft reset. I have just dealt with the issues up until now, but since my screen is slowly dying I think I may call into get a replacement.

I have the full service plan, i.e. last time I lost my phone I paid 50$ and had a new one sent out. Does anyone know the odds of me getting a TP2 vs a refurb TP? Or does anyone think this screen issue is something I should just stop by the service center for?

If you do it RIGHT NOW!!! They dont care if its replacing a replacement. Same thing happened to me and I got my TP2 2 months back when they ran out last time due to another failing KB. My wife has been trying to get one for months since her screen started to fail and as of today SUCCESS!!!