Sprint replacing Touch Pro with Touch Pro 2!

digida · #1 (**permalink**) 01-07-2010, 02:09 PM

I have just recently activated my Touch Pro and after about a week the keyboard stopped working. I made an appointment with the Sprint store for after work today and as long as this massive snow storm holds out I'm going to go there and see what they can do for me.

Can anyone give me some pointers on how I should approach this? I really am not trying to get a free upgrade the newest phone, but if it sounds like through others that I'm headed down a road of constant problems with replacements that I kinda hope that I can skip all that and get the TP2.

Like others, I am not interested in the Pre or any other phone. I have invested a good bit of money in Windows Mobile applications and I would hate to lose them.

**Dr.8820** · #2 (**permalink**) 01-07-2010, 02:25 PM

Quote:

Originally Posted by digida

Can anyone give me some pointers on how I should approach this?

it's hit or miss. some reps will do it without question, some are buttheads. if you are denied, try another store.

digida · #3 (**permalink**) 01-07-2010, 02:36 PM

Yeah, I've gathered that it is really the luck of the draw. Unfortunately I'm in WV and the Service center I'm going to is 30+ miles from my house and the next closest one is almost 50 miles.

Is there any other options in case the store does not work out, like Chat or calling sprint? Can anyone share their tips or experiences with that? I've tried searching in this thread and others in the forum and it looks like most people either use Asurion or get it done in the store. I tried starting an Asurion claim online last night to see what was offered and it stopped when I put that the issue was with the keypad and said I needed to go to a sprint service center. Also, I'm hoping I do not have to pay a deductible since this is not accidental damage and rather a defective product.

**Dr.8820** · #4 (**permalink**) 01-07-2010, 03:50 PM

Quote:

Originally Posted by digida

Is there any other options in case the store does not work out, like Chat or calling sprint? Can anyone share their tips or experiences with that?

i got mine by calling sprint. there are several things with this. if you haven't had alot of replacements, they just might give you one and send it to your house if you explain the distance of your closest store. if you've had several(more than 3), they will send you to a repair center. but do not out-right ask for a tp2. and if you do call and they offer other phones but not the tp2, POLITELY decline and hang up. then call again and get another rep. good luck!

khutty · #5 (**permalink**) 01-07-2010, 03:07 PM

Quote:

Originally Posted by Dr.8820

it's hit or miss. some reps will do it without question, some are buttheads. if you are denied, try another store.

I totally agree. I have found that if a rep/store gives me hassle there's really nothing you can do to convince them otherwise. If they want to swap out your phone they will just do it. I was extremely polite and honest and had no problems at this one store. Other stores I could immediately feel tension as soon as I took my phone out and began to explain my issue(s).

intel8052 · #6 (**permalink**) 01-07-2010, 03:25 PM

Quote:

Originally Posted by khutty

I totally agree. I have found that if a rep/store gives me hassle there's really nothing you can do to convince them otherwise. If they want to swap out your phone they will just do it. I was extremely polite and honest and had no problems at this one store. Other stores I could immediately feel tension as soon as I took my phone out and began to explain my issue(s).

Yeah, when I was in VA they wouldn't accept anything. I told them my issues and they pretty much said "tough luck, we can't reproduce the issue here so you must be lying".

Up here in MA I had one store work for me very well (explained in my last post) and one store who doubted me and then was stunned when I was right. They didn't believe that the TP had a known issue with the cracking chrome. When I told them to input my S/N they did and the guy at the desk called every other rep in the store over because he was so shocked and none one them had seen that before. They did replace it right away for me though (down side was that their store phone line went down and they didn't call me to let me know my replacement was in for 2 weeks. and they couldn't get incoming calls for some reason so I couldn't call them).