Sprint replacing Touch Pro with Touch Pro 2! - Page 11

**cmajewsk** · #1 (**permalink**) 10-09-2009, 04:44 PM

Quote:

Originally Posted by chronster

yeah, THAT I have no problem with at all. It's the people faking stories or sharing "what works" that will ruin this for the rest of us.

Ruin what, exactly? It's the carriers call on how to replace these phones and with what. So your saying that if people "pull one over" on Sprint, who are just gaming the system for an upgraded model, then Sprint will then cease to replace these phones with TP2's? Leaving people with real legitimate problems out in the cold (i.e. with a refurbished TP?), or raising plan prices? Ridiculous. Sprint rarely ever does anything with consistency across the board - it's all on who you talk to.

Gorby · #2 (**permalink**) 10-09-2009, 05:03 PM

Quote:

Originally Posted by cmajewsk

Ruin what, exactly? It's the carriers call on how to replace these phones and with what. So your saying that if people "pull one over" on Sprint, who are just gaming the system for an upgraded model, then Sprint will then cease to replace these phones with TP2's? Leaving people with real legitimate problems out in the cold (i.e. with a refurbished TP?), or raising plan prices? Ridiculous. Sprint rarely ever does anything with consistency across the board - it's all on who you talk to.

I think you really have to look at a bigger picture here. This would not only potentially ruin the chances of people with legidimate problems to get their TP exchanged (they may revise the policy and make it tougher); but pure FRAUD like this is what causing insurance and other premiums to go up. So let's not call it gaming the system please - you are not at the casino, it is fraud plain and simple. It is ruining it to all of Sprint users since we are all paying for it one way or another. There is no free lunch.

Good luck to everyone who really have defective TPs!! Hope it won't get lonely here...

Hidavi · #3 (**permalink**) 10-14-2009, 01:12 PM

I called the store today, 2 days after I went. They said to try tomorrow cuz my TP2 hasn't come yet

Stupid TP breaking on me. I've been without being able to use it right for days now...

**mlin** · #4 (**permalink**) 10-09-2009, 05:15 PM

Quote:

Originally Posted by chronster

None of you see how faking a damage report to get a free TP2 could be harmful to everyone else?

Couldn't agree more. In my case, actually my wife's the keyboard is faulty and I think the phone has a bad radio, it misses calls and receives late text all the time while my diamond never skips a beat, we work in the same building and live in the same house, so location is not the issue. If they replace it with a TP that does not have these issues, great! If they replace it with a TP2, even better. Bottom line is this particular phone has to go and if she can get a TP2 in the process then fantastic!

The fraudulent activity is really unsettling though. I hate liars on any scale, large or small.

**cmajewsk** · #5 (**permalink**) 10-09-2009, 05:43 PM

Quote:

Originally Posted by mlin

we work in the same building and live in the same house.

I feel for you...

bjtech · #6 (**permalink**) 10-09-2009, 03:21 PM

Out of curiosity, has anyone here actually held the TP2 in hand? It is much larger and heavier than the TP. Unless you have very large hands, you actually have to shift the phone in your hand in order press the top corner screen and then a bottom hard button. For me it is worth it because of the screen size. But for those who want to upgrade, you may want to keep that in mind.

gostars9 · #7 (**permalink**) 10-09-2009, 03:37 PM

Update:

So I went into my repair center and told them about the problem I have with overheating and the keyboard only working half of the time. The guy didn't care at all. The first thing he noticed was the chrome on the side of my phone has a crack in it. He said it was physical damage (I didn't drop it.. it has brittle chrome) and that I have to go through asurion to replace it (paying the $100 deductable). I'm pissed.. I didn't crack the chrome, it cracked on it's own.

Skelator03 · #8 (**permalink**) 10-09-2009, 04:10 PM

On the phone with sprint now call them up new policy said they would call the store of your choice and work it out for you! ive just had 2 replacements in 2 weeks is all and she is gonna take care of it for me she says

obamaftw08 · #9 (**permalink**) 10-09-2009, 04:24 PM

Getting my replacement TP2 on Thursday. I'm on my 5th TP and my screen is starting to peel. Took it into the Repair store so they could verify the problem and say that it needed to be exchanged and had it put it into my notes. Called 888-211-4727 after I got home, hit 4 then 0, explained the situation told them about the internal memo, transferred me over to Advanced exchange (no phone number, you have to have them transfer you). Told them the story again, they verified and are sending me my phone. However I was told when I was in the store because they didn't have any TP's that I would have to call in to have it replaced. So YMMV with trying to get it replaced in store.

sanjsrik · #10 (**permalink**) 10-09-2009, 04:41 PM

I just asked this question over at BuzzAboutWireless, the "official" Website for Sprint customers.

This is the link to the post:

http://community.sprint.com/baw/message/120760#120760

Here was my first answer from their sprint rep:

Hi there!! I have fully reviewed this information for you. It looks as though the Touch Pro 2 can be activated onto the Sero plan. Hope this helps!

All happy and smiles yes? So, I ask for documented proof that this in fact is actually the case, since this answer was posted today. Approximately 20 minutes later, this was the follow-up response:

I truly apologize for the confusion and misunderstanding. After further reviewing this for you, it looks as though the Touch Pro 2 would need to be placed on one of the Everything Data plans. You may find this information online at Sprint.Com. When viewing the device online at Sprint.Com, please click the More Info link. Once you have done this, it will bring up a seperate window displaying more information about the device. You will see Mail-in Rebate Requirement: For this phone to work and to get your mail-in rebate, you'll need a plan with data or qualified data add-on. See plan details. Clicking the link regarding plan details will display the compatible plans. Again I do apologize for the confusion. If you have any more questions feel free to private message.

Nothing like getting it straight from the horse's mouth, unless that is the horse can't make up its mind. I do not wonder why sprint is losing so many customers. Now, remember, I ASKED very specifically if I could put it on my EXISTING SERO account. The answer first says yes, and then says no. And goes further to NOT EVEN MENTION SERO as an option.

Yes, truly, even they don't know.