Sprint replacing Touch Pro with Touch Pro 2!

[azurecrayon]

ive called the 888-211-4727 number a couple times over the past 10 days. cant get no love. i get a bunch of "now turn your phone off and back on"s, and a few "i am just running some tests" and even a "you need to go to the repair center". but no love calling that number.

of course the issue i have is that my reception on the tp is absolutely useless in my house. the moto razr and Q9c we have on other lines work fine, but the reception on the tp is horrid. unfortunately that means all their diagnostics, both calling in and at the repair center, come back fine and dandy.

[vicko5000]

So my TP's screen started crapping out... i took in to a corporate store..
they said they need to order me a replacment. i told the guy that i heard we could have different choices of phones. he said "well yeah only 1 other phone, but no we cant give you anyother phone if i can order another touch pro phone for you".. i said okay .. today (two days) later my phone arives at the store and i go pick it up. things seemed to work at the store.traveling to the store each day takes me about 1.5 hours ..

well i get home.. and i open up my keyboard and try to type and i get no response.. i also notice the there was no back light... i tried again.. no response.. after a while the keyboard started working but still no backlight.. backlight seems to not work at all.. dont know if it ever worked on the phone and we were in a well lit store when i tested it so i didnt even notice if it was backlit.

so now tommorow I can go back to that same store.. or go to a different store in that same area... i feel i should go back to the store i went to early to give them a shot to fix the situation.. but i have a feeling it will be the same old crap, and they will just order me anoter refurb TP1.. im thinking of calling or chating with sprint tommorow morning to see if anyone will explicitly mention the WEL program and if so discussing that with who ever i speak to in the store

[ppclover2]

just used the zip that was provided and still got this:

Step 3 of 6

Defective Phone : REC UTSTAR PPC6850 SNG

Replacement Phone : UTStarcom Touch Pro

[heartisall]

Yep, advanced exchange online will only give you a touch pro you have to go into the store.

[dibara2003]

Priority level 4 must have been in stock for an hour at most.

[bookerx3]

Originally Posted by dibara2003

Priority level 4 must have been in stock for an hour at most.

Yea it was a very small window that they were in stock for. I can't believe I was lucky enough to get one.

[firefli]

Originally Posted by bookerx3

Yea it was a very small window that they were in stock for. I can't believe I was lucky enough to get one.

NIB or Recon?

[bookerx3]

Originally Posted by firefli

NIB or Recon?

To be honest I am not sure. I was so excited when she said it was in stock I forgot to ask. Once I verbally verified I was actually getting a TP2 sent out then received the order and warehouse number I hung up before she could change her mind haha. I will let you know in a few days when it gets here.

[dibara2003]

Originally Posted by bookerx3

To be honest I am not sure. I was so excited when she said it was in stock I forgot to ask. Once I verbally verified I was actually getting a TP2 sent out then received the order and warehouse number I hung up before she could change her mind haha. I will let you know in a few days when it gets here.

If you got in this morning, you'll probably be getting a refurb. It was the priority level 4's that got replenished. Level 4 replacements are refurbished.

[geedubya15]

Originally Posted by bookerx3

To be honest I am not sure. I was so excited when she said it was in stock I forgot to ask. Once I verbally verified I was actually getting a TP2 sent out then received the order and warehouse number I hung up before she could change her mind haha. I will let you know in a few days when it gets here.

This is the supervisor that ordered this? I called today and talked to tech support. They said that if they ordered it online they could credit me the touch pro 2 but it would extend my contract the 2 years. I didnt want this. They said because insurance has replaced my phone 3 times that the only way I could get the phone is if I extended my contract? I'm on a backorder list at a sprint store. I called the store and asked them and they said this wasnt true. Made it sound as the reps/tech support online is looking to make a commission. Are you sure this wasnt the case for you...whoever got it ordered through customer service?