Rant about sprint

[indagroove]

I had a similar situation with my Diamond. I went through 3 in the last month. The 1st one was 8 months old, and the MSL and EPST settings crapped out for no apparent reason, and I couldn't connect to the internet properly. They sent me a replacement, which bricked itself for no apparent reason after less than 24 hours of use. The third worked fine for a week, and then the gps quit. By this time, I've been through about 5 Diamonds total since my first. Now they say that I have to go to the repair center, and won't replace it over the phone. The nearest repair center is 45 minutes from my house, so I drive over there, and leave the phone with them for 45 minutes. 45 minutes later I come back, and they say it's fixed. It isn't. I show them what's wrong, and they try to fix it again, but they can't. They don't have any diamonds in stock so they have to order me a new refurb, but they can't send it to my house, so they want me to drive back (another 45 minutes each way) in a few days to pick it up. I tell them that it's a bunch of BS, and they have me call CS. CS says they can't do anything, and send me back to the store guy. The store guy says to call assuron (as my last replacement, I just claimed insurance instead of driving to the store). Finally, insurance agrees to replace my diamond with a brand new TP (no TP2 -- I asked). The TP came today, and I'm happy for now -- sort of. I only had to spend about 10 hours talking, emailing, driving, arguing, enlightenting, and nearly going postal on Sprint employees. The only thing that keeps me with Sprint is my Sero plan.

[okiedokieiguess]

Originally Posted by indagroove

The store guy says to call assuron (as my last replacement, I just claimed insurance instead of driving to the store). Finally, insurance agrees to replace my diamond with a brand new TP (no TP2 -- I asked). The TP came today, and I'm happy for now -- sort of. I only had to spend about 10 hours talking, emailing, driving, arguing, enlightenting, and nearly going postal on Sprint employees. The only thing that keeps me with Sprint is my Sero plan.

So you ended up going through the insurance company and they authorized a new one?
i have a sprint repair center 10 mins from my house so thats where i have been going. and then they told me they couldnt get me a new one and to call customer service like you. i did and they bounced me around until finally telling me they cant give me a brand new one because they have sent me too many broken ones haha

i love the phone when it is working. it is an amazing machine that fits in the palm of my hand. i just want it to not self destruct anymore haha