Rant about sprint

okiedokieiguess · #1 (**permalink**) 09-09-2009, 05:34 PM

I have the touch pro and my first ones keyboard died
so they ordered me a refurb, it came with a broken housing on the battery so it wouldnt stay in so i couldnt use that phone, then they order me another refurb for that and the radio on it died after 2 days and i could no longer make calls, so i get another refurb and now the keyboard on it just died.
so thats 4 phones now in 3 months.
i tried asking for a new phone instead of a refurb this time so i dont get another peice of crap that is going to die and they told me they couldnt because ive gotten too many refurbs!!!!!!

so because they keep sending me crappy phones that break, they wont give me one that works!
that is just the most ridiculous answer ever!

glittler · #2 (**permalink**) 09-09-2009, 05:53 PM

That sucks, I think I must have gotten incredibly lucky, When my new TP died the Refurb TP that they sent me was even better than my new one.

okiedokieiguess · #3 (**permalink**) 09-09-2009, 05:55 PM

Quote:

Originally Posted by glittler

That sucks, I think I must have gotten incredibly lucky, When my new TP died the Refurb TP that they sent me was even better than my new one.

i envy your luck

i was hoping since i had such **** luck that they would upgrade me to a touch pro 2 or something haha
that would have been nice

**Dr.8820** · #4 (**permalink**) 09-09-2009, 06:50 PM

Quote:

Originally Posted by okiedokieiguess

i envy your luck

i was hoping since i had such **** luck that they would upgrade me to a touch pro 2 or something haha
that would have been nice

i'm sure sprint thought that too!

pyro254750 · #5 (**permalink**) 09-09-2009, 07:02 PM

You are absolutely right, damn sprint for manufacturing such a POS phone. They will be out of business before long because they have such crappy products......

Oh wait, thats right, sprint doesnt manufacture the phone, htc does, and they are one of the most popular smartphone manufacturers in the world. On the subject of recieving a new phone instead of a refurb, you should read the tep terms and conditions. Im sure it will outline in there whether or not their policy consists of giving you a new phone if you ***** enough. As far as upgrading to the TP2, im sure you wouldnt ***** about that at all would you.... no, you would take it and be all happy. Little do you know, that when people get upgraded to more expensive new devices, somebody is paying for that device, because sprint definately doesnt get them for free. In the end, you, me, and everyone else pay for people getting upgraded to newer phones for free. money has to come from somewhere.

You are getting a device replaced for free based on a failure that could possibly be your own fault. Shutup and be happy that they are willing to replace it.

**WorldWide** · #6 (**permalink**) 09-09-2009, 07:17 PM

Tensions are high in TP1/2 threads!

**dschoenike** · #7 (**permalink**) 09-09-2009, 09:40 PM

Quote:

Originally Posted by pyro254750

You are getting a device replaced for free based on a failure that could possibly be your own fault. Shutup and be happy that they are willing to replace it.

I think that was kinda harsh there pyro. With all the threads ive seen in the past where people are openly asking how to brick their phones in order to get an upgrade, okies concern about getting a decent working device is legit imo. Ive been lucky enough to be on my original touch pro, but if i was in his shoes, getting a bad refurb after bad refurb, id be unhappy also. Some people have paid full price for these phones, and its a fair request to want a 100% fully functional device. I do agree with you though, if someone is damaging their phones with poor judgement, them getting phone after phone doesnt help any of us.
dschoenike

AstainHellbring · #8 (**permalink**) 09-09-2009, 11:53 PM

yah sprints insurance program for me so far has been great. I love sprint, they are great to me.

**ou2mame** · #9 (**permalink**) 09-10-2009, 01:18 AM

i've had too many touch pro's and diamonds to count... all had hardware issues, none of which was my fault. i got one phone broken in the box. i'm going to look at the tp2, as well as the hero. my account was never updated, so...i'm still entitled to the full 2 year rebate apparently. i'm gonna wait for the hero though, but the tp2 sounds more stable than the tp, but we'll see. i really do like the headphone jack though.

M240-A1 · #10 (**permalink**) 09-10-2009, 01:33 AM

Let me ask all. So with the crap out touch pro those has or had. How often do a cell phone manufacture (HTC)get feedback from the public weather if they listen or not. They assume that what we want in a phone. The misquote of saying if they hear you they will build it.