Problems syncing TP and Windows Mobile Device Center (WMDC)

[Rippa_MD]

Originally Posted by asuh

Can I get a replacement TP for this syncing issue?? That would be awesome!

I'll have to try hooking it up to other computers and see what happens.

If you have TEP $7 with Sprint you can get a replacement. The whole point of TEP is to get a replacement when your phone stops functioning out of the ordinary (keyboard issues, d-pad issues, constant freezing, usb not syncing, etc)

1. Put the official stock ROM back via SD card and test your phone to see if it syncs with Windows Seven.
a. Yes, your phone is fine, just modded ROM issues.
b. No continue to step 2.

2. Test to see if your stock ROM syncs with XP (don't forget to first install activesync from cd or download it. then plug phone to your XP machine)

If still DOES NOT sync take it to a Sprint store to see if they can fix the issue, they will test to see if usb port is damaged. They will also try to sync it with their computers which are more than likely running XP.

If they say yes they can sync, ask to see your phone syncing in their computers.

Finally if they can't sync either after doing their own troubleshooting they will issue you a replacement in the store if they have it, or order you another one to pick up at store 2-3 business days.

They might ask was it dropped or water damaged, answer is NO unless it's obvious that it was dropped, or water sticker is smudged/pink.

PUT BACK official stock ROM, they might use the modded ROM as an excuse to deny your claim, and say "you are out of warranty, only thing you can do is call insurance now."