Asurion replacing Touch Pro with Touch Diamond - Page 2

BOO B) · #11 (**permalink**) 08-20-2009, 02:44 PM

Quote:

Originally Posted by nutzy19

just tell them you need the expandable memory of the TP or the TP2, thats not "cosmetic"

If it is a verizon diamond then those did come with expandable memory. sprint did not.

Boo B)

theups · #12 (**permalink**) 08-20-2009, 02:56 PM

Quote:

Originally Posted by nutzy19

just tell them you need the expandable memory of the TP or the TP2, thats not "cosmetic"

Quote:

Originally Posted by bootheresa

If it is a verizon diamond then those did come with expandable memory. sprint did not.

Boo B)

I'm former Alltel so they sent me the Alltel Diamond which does not have it. I did try telling them about it not having the SD slot. No matter what I said the reply was always the diamond is all we have that is comparable to the pro.

**JAVIERBOND007** · #13 (**permalink**) 08-20-2009, 03:01 PM

Quote:

Originally Posted by MadlyAlive

That's BS. Keep trying.

Cosmetic feature? Wow...ridiculous.

NS, i agree with you 100%.

**boredandtattooed** · #14 (**permalink**) 08-20-2009, 03:09 PM

Quote:

Originally Posted by Asphyx

Don't talk to Verizon....talk to Asurion!

he did say in the OP this was about asurion... he meant to say this is about VZWs TPs and not the entire stock of TPs nationwide, thats all, thats why he corrected it to say via VZW

Quote:

Originally Posted by theups

I'm former Alltel so they sent me the Alltel Diamond which does not have it. I did try telling them about it not having the SD slot. No matter what I said the reply was always the diamond is all we have that is comparable to the pro.

you already took the device from them in trade??? why didnt you tell us that.. im pretty sure we all assumed you turned down the deal, thats why were making suggestions on what to do...

your screwed, you already accepted the offer, now anytime you need to haggle or deal with your carrier or asurion, everything will only be comparable to a diamond.... WAY more phones are comparable to a diamond... you lost all negotiating powers if you ask me by accepting a device of lesser value...

Wisdom3G · #15 (**permalink**) 08-20-2009, 03:12 PM

The diamond is no where near comparible. Y? Cause of software? Cause physically it is not the same phone. I agree with everyone else here man, don't let them punk you around, they are good for that. DEMAND what you want and make a scene. Closed mouths don't get fed. Besides, the TP is worth more than the diamond. I'd be telling them, since you don't have any more touch pros then I'll wait for the TP 2.

**boredandtattooed** · #16 (**permalink**) 08-20-2009, 03:24 PM

Quote:

Originally Posted by Wisdom3G

The diamond is no where near comparible. Y? Cause of software? Cause physically it is not the same phone. I agree with everyone else here man, don't let them punk you around, they are good for that. DEMAND what you want and make a scene. Closed mouths don't get fed. Besides, the TP is worth more than the diamond. I'd be telling them, since you don't have any more touch pros then I'll wait for the TP 2.

he already took it...

theres no more fight once he ok'd the deal

theups · #17 (**permalink**) 08-20-2009, 03:24 PM

Quote:

Originally Posted by boredandtattooed

he did say in the OP this was about asurion... he meant to say this is about VZWs TPs and not the entire stock of TPs nationwide, thats all, thats why he corrected it to say via VZW

you already took the device from them in trade??? why didnt you tell us that.. im pretty sure we all assumed you turned down the deal, thats why were making suggestions on what to do...

your screwed, you already accepted the offer, now anytime you need to haggle or deal with your carrier or asurion, everything will only be comparable to a diamond.... WAY more phones are comparable to a diamond... you lost all negotiating powers if you ask me by accepting a device of lesser value...

When I made the claim it had the touch pro listed as my phone. when I opened the box it turned out they sent the Diamond.

wesscoggin · #18 (**permalink**) 08-20-2009, 03:42 PM

they don't have any refurbed TP's. I hope that's the case if my TP goes out after the TP2 release.

**boredandtattooed** · #19 (**permalink**) 08-20-2009, 03:53 PM

Quote:

Originally Posted by theups

When I made the claim it had the touch pro listed as my phone. when I opened the box it turned out they sent the Diamond.

how long ago was this again? yeah, id def be pissed if they pulled a switch-a-roo on that like me..

do u still have the confirmation email that says your replacement is suppose to be a TP?? thats your leverage...

however there is a downside to all this.. like the mogul, they may tell u a replacement may take 7-10days... they need to recieve some for repair and refurb them out as a first come first serve basis at this point... theyll accept your phone no prob, though they may not have one to send back out...

this happened on sprint with moguls and a TON of people, myself included basiclly forced Sprint into giving us TPs, since waiting a week or 2 for a replacement is not in the contract..

so you prob can force yourself into getting a TP again, but may be awhile.... if you have a back up device you can use for a bit, tell them you'll wait till a refurb TP can be shipped or youll take a credit towards a TP2.... either way, u need to give the diamond back, the longer u have it, the less time you have to atleast get back to a TP