Touch Pro has been out for repair for close to 3 weeks now... - Page 2

Ljayhova · #11 (**permalink**) 07-22-2009, 02:52 PM

They give you a loaner but it's usually a crap phone that isn't even close in comparison to the one you own.

banjoeball · #12 (**permalink**) 07-22-2009, 03:07 PM

Quote:

Originally Posted by Ljayhova

They give you a loaner but it's usually a crap phone that isn't even close in comparison to the one you own.

Well that's better than Telus!!

They won't give you a d@mn thing as a loaner!! the BB's, and the 'crappeh' phones all get loaners, but WinMo phones don't.

The store rep (and the customer care rep) both suggested I BUY a phone while waiting for my swap unit, and then return it when mine came in... Wouldn't that cost them more money....?

How backwards is that?!?

Hidavi · #13 (**permalink**) 07-28-2009, 10:00 AM

Sonofa*****. I got it back after 3 weeks and now they say they need 10 days to put the new ESN into the system. I threatened to cancel my service and suggested that they overnight me a refurb by tomorrow and they agreed.

Now I have to wait till tomorrow for the refurb and prepaid return box for the one I have. Mine is kinda beat up so its actually an ok deal. On top of that, they also gave me a free month of service.

**boredandtattooed** · #14 (**permalink**) 07-28-2009, 11:09 AM

you let sprint off way to easy... if that was me, you better bet i wouldve had a freebie every 3 or 4 days it was out LOL

Hidavi · #15 (**permalink**) 07-28-2009, 11:21 AM

I think that 15 days is an acceptable repair time, but the other 16 are not. I think that the free month of service is good enough for atonement.

I made it sound like I was a business man who was going to lose lots if he didn't have a phone right away so that if I had to I'd go to T-Mobile to get new service and kill my Sprint one.

Pffft, I'm a college student on vacation

**boredandtattooed** · #16 (**permalink**) 07-28-2009, 12:04 PM

not bad... i wouldve been an ONCALL ER Surgeon though in my argument though LOL...

If u goto the Sprint Pick 3 thread in the News section, i list all my perks from my clever complaining... im the "KING"..

xconwayx · #17 (**permalink**) 07-28-2009, 12:19 PM

If all else fails, go to start flipping cars in parking lots outside of your local Sprint store!

eehrhard · #18 (**permalink**) 07-28-2009, 05:27 PM

Wow I would have raised hell. I took mine in for a bad touchscreen and when the told me they could fix it I said how long they told me next day. I told them it was my business phone (it is) and I couldnt be without it more than a few hours (i cant) and they needed to make sure it was ready 1st thing the next AM. I went in at about 10am the next morning and was handed a brand spaking new TP cause of course they couldnt fix it that quick.

Dont let Sprint off easy. I had it with my moguls that they would send me one with a quick call I never had to go into the stores after the first one. They usually overnighted them to me free also.

3 weeks seems insane unless they have no new ones (unlikely) or referbs (possible) then demand a diamond or pre or what ever your heart desires.

**psycho_maniac** · #19 (**permalink**) 07-28-2009, 08:03 PM

Quote:

Originally Posted by Hidavi

Sonofa*****. I got it back after 3 weeks and now they say they need 10 days to put the new ESN into the system. I threatened to cancel my service and suggested that they overnight me a refurb by tomorrow and they agreed.

Now I have to wait till tomorrow for the refurb and prepaid return box for the one I have. Mine is kinda beat up so its actually an ok deal. On top of that, they also gave me a free month of service.

wow you sound mad. i would be mad as well

Quote:

Originally Posted by Hidavi

because they are backordered on keyboards. It was under warranty, thakfully. I've been very patient but the substitute I'm using, the Mogul, really sucks in comparison.

I should've done this a long time ago, but I'm going to call them demanding they just send me a new one if they haven't fixed it yet. I called this morning but they asked me to call back because their computers were down.

If this is how it is, then I'm not getting the TP2 cuz I can't be PDA phone-less during school, unacceptable.

this is halarious they are backordered on keyboards. i hope this gives htc a slight hint that they f***ed up on the touch pro. i bet we could get over 10 people to say they have had over 5 touch pros replaced because of the keyboard. im glad you got your phone back. i just call in and they send me a new/reburb in a couple days and i just switch my stuff. ONCE i had a dumb phone and said they would fix an issue with it but then a couple days later i called and asked about this and they had no clue what i was talkinga bout, but i have alltel so im a little different. seems that sprint trys to save money by fixing it like this. wonder if thats why alltel went bankrupt they just threw new/refurb phones at us.

grad20_09 · #20 (**permalink**) 07-28-2009, 08:45 PM

They didn't give me a loaner phone. Thank goodness for my half broken mogul, otherwise I was out of a phone for 3 days, and I just applied for alot of jobs.

Sprint has never tried to "fix" the phones. I either get new, or refurbished. Depends on the location I go to it seems like...