Bought Touch Pro and Internet not working... help? - Page 2

#11 (**permalink**) 07-09-2009, 01:19 PM

Quote:

Originally Posted by longlost

Please try update profile if you have not already.
I had the same issue with my wife's touch diamond. and using update profile fixed that.

i have tried that multiple times and always get the error code 67 username and/or password may be incorrect

Wickedone82 · #12 (**permalink**) 07-09-2009, 05:36 PM

have you follwed the instructions on here on how to do the fix ? You would need your sprint phones lock code which customer care can provide you and then you need to change a few things to correct the data settings.

Giovanny · #13 (**permalink**) 07-10-2009, 12:49 AM

Maybe you need to ask the rep to reprogram the phone for you one more time.

Major_Nate · #14 (**permalink**) 07-10-2009, 02:41 AM

+1 Giovanny. I'd say flash back to stock ROM, then do hard reset, then reprogram with MSL, phone # and make sure the MSID is correct as well. If this doesn't work, try 1-877-654-9111 option 2. It's advanced tier 2 tech support, direct number that i use at the service center i work at. They are normally able to fix most issues that I cannot in store.

kabuk1 · #15 (**permalink**) 07-11-2009, 02:01 AM

your msl most likely got reprogrammed when you flashed, so anything sprint would do for you wouldnt work. download & install Baf's MSL grabber to your phone, that will give you the correct MSL so you can get into EPST & reset the data profile. this WILL hard reset your phone btw, so backup anything important first.

this exact same thing happened to me when i got my refurb. the data provisioning got interrupted, i flashed a new rom right away which changed my MSL, & no amount of profile updates or IOTA programming could fix it. i fixed it on my own w/o sprints help. PM me if you need any more help. ill be honest, i cant remember EXACTLY what i did, but i have a general idea, lol...