Seeking a replacment, question.

[91ludesit]

Ok so the screen is physically coming off on my less than a month old TP. I am going to take it back for a replacement, what are the chances I can talk verizon into giving me a new one and not a refurb? I've always had trouble with refurbs.

[southphillysean]

if this ie your first time with returning a phone. i would say 99.9999% chance your getting a refurb. Stand your ground and let them know you will not be pushed around!..................if that doesnt work try crying

[psooky]

Within 30 days you can take it back to the store and they will replace with a brand new one. After 30 days is when you have to deal with warranty and FRU.

[Edit:] ^^ is assuming they don't consider it physical damage, in which case warranty wouldn't cover it either and you'd have to go through insurance (if you opted for it)

[91ludesit]

Have the insurance and I don't know if I've had it less or more than 30 days have to look at the receipt.