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Old 06-18-2009, 02:30 PM
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Seeking a replacment, question.

Ok so the screen is physically coming off on my less than a month old TP. I am going to take it back for a replacement, what are the chances I can talk verizon into giving me a new one and not a refurb? I've always had trouble with refurbs.
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Old 06-18-2009, 02:39 PM
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Re: Seeking a replacment, question.

if this ie your first time with returning a phone. i would say 99.9999% chance your getting a refurb. Stand your ground and let them know you will not be pushed around!..................if that doesnt work try crying
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Old 06-18-2009, 02:51 PM
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Re: Seeking a replacment, question.

Within 30 days you can take it back to the store and they will replace with a brand new one. After 30 days is when you have to deal with warranty and FRU.

[Edit:] ^^ is assuming they don't consider it physical damage, in which case warranty wouldn't cover it either and you'd have to go through insurance (if you opted for it)
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Old 06-19-2009, 03:25 PM
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Re: Seeking a replacment, question.

Have the insurance and I don't know if I've had it less or more than 30 days have to look at the receipt.
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