Sprint Advanced Exchange...New or Refurb?

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Does anyone know what type of TP Sprint is replacing through Advanced Exchange? New or Refurb? The hardware keyboard on my phone stopped working today. It started acting up a few days ago where it wasn't catching all the keys I typed or sometimes typing letters multiple times. Today my phone was in the hot car all day and now it won't take any input, yet it still lights up. I, of course, have tried a soft & hard reset with no luck. I just got the phone about a month ago through a TEP upgrade from the Touch and I would like to get it replaced for another new phone and not a refurb. Just wondering if anyone has received a TP lately through Advanced Exchange and was it was new or a refurb. Thanks!