Touch Pro keyboard not working (lights up, but no input)! PLEASE HELP!?

[chrisf707]

Hello All,

I have a touch pro, roughly 5-6 months old. The phone has been babied for the most part, has a screen protector and in a case. I have dropped it maybe 2 times, and both time onto carpet. Last week, out of the blue, the keyboard stops working. It still lights up, but the phone does not accept input from it. I have pulled the battery, and used the reset button on the bottom of the phone, and sometime that makes the keyboard work again... but it always stops working withing 2-3 hours. Anyone have any idea what the problem might be? I am really trying to avoid paying $100 for a new one for this issue. I am thinking it might be a problem with the software? Anyone have any reccomnedation to fully reset the phone?

Thanks in advacne for your time!

[jmy72]

I had that problem once, with one of the ROMS that I installed on my phone. I did a Hard Reset. (thats the one that you need to be an octopus to perform. power button, volume down button, Okay button, and reset with the stylus all at he same time) And after I did all that,(and realized that I am actually double jointed) I didnt have the problem anymore.

[chrisf707]

Originally Posted by jmy72

I had that problem once, with one of the ROMS that I installed on my phone. I did a Hard Reset. (thats the one that you need to be an octopus to perform. power button, volume down button, Okay button, and reset with the stylus all at he same time) And after I did all that,(and realized that I am actually double jointed) I didnt have the problem anymore.

Just tried a hard reset and it didnt help. But thanks for the tip.

[thacounty]

Originally Posted by chrisf707

Just tried a hard reset and it didnt help.

Yea, most people have no luck with a hard reset, or they have luck only to find out it was just working at the time. It will go in and out sometimes.

[mrfrosty]

Originally Posted by jmy72

I had that problem once, with one of the ROMS that I installed on my phone. I did a Hard Reset. (thats the one that you need to be an octopus to perform. power button, volume down button, Okay button, and reset with the stylus all at he same time) And after I did all that,(and realized that I am actually double jointed) I didnt have the problem anymore.

Make sure phone is off. Okay button, volume down, then power. That's it. 2 hands, 3 fingers, 0 stylus. That's it.

[grant516]

This post has come up a dozen times on half a dozen forums.

The Touch Pro Keyboard is very flakey. The Keyboard is covered under Warranty which as of April 09, Sprint honors in store. You do not need TEP for this; nor need to pay anything out of pocket.

Back Up your Touch Pro, bring it to a sprint store, and they will either repair the keyboard or give you a refurbished phone.

I account this issue to the connector between the keyboard and the phone unit overheating; as the phone achieves temperatures that can render other pieces of its hardware unusable. However both HTC and Sprint deny any real product flaw.

[chrisf707]

Originally Posted by grant516

This post has come up a dozen times on half a dozen forums.

The Touch Pro Keyboard is very flakey. The Keyboard is covered under Warranty which as of April 09, Sprint honors in store. You do not need TEP for this; nor need to pay anything out of pocket.

Back Up your Touch Pro, bring it to a sprint store, and they will either repair the keyboard or give you a refurbished phone.

I account this issue to the connector between the keyboard and the phone unit overheating; as the phone achieves temperatures that can render other pieces of its hardware unusable. However both HTC and Sprint deny any real product flaw.

I just called my local sprint store, and asked them if they can cover/repair the problem. They told me that any warranty on the phone it thru HTC and they do not cover it... FML

[thacounty]

Originally Posted by chrisf707

I just called my local sprint store, and asked them if they can cover/repair the problem. They told me that any warranty on the phone it thru HTC and they do not cover it... FML

Did you try the spacebar fix?

[chrisf707]

Originally Posted by thacounty

Did you try the spacebar fix?

Yea, it didnt help either. I took the phone into a sprint store, and since the phone wasnt too old they said it is covered under the phones warranty... They ordered me a refurbished TP and i picked it up 2 days later.

[thacounty]

Originally Posted by chrisf707

Yea, it didnt help either. I took the phone into a sprint store, and since the phone wasnt too old they said it is covered under the phones warranty... They ordered me a refurbished TP and i picked it up 2 days later.

Cool, someone else tried and said it fixed. I was hoping it would work. Update to a new radio that doesn't get hot so you don't have the problem again (hopefully).