Touch Pro keyboard not working (lights up, but no input)! PLEASE HELP!?

[chrisf707]

Originally Posted by thacounty

Did you try the spacebar fix?

Yea, it didnt help either. I took the phone into a sprint store, and since the phone wasnt too old they said it is covered under the phones warranty... They ordered me a refurbished TP and i picked it up 2 days later.

[thacounty]

Originally Posted by chrisf707

Yea, it didnt help either. I took the phone into a sprint store, and since the phone wasnt too old they said it is covered under the phones warranty... They ordered me a refurbished TP and i picked it up 2 days later.

Cool, someone else tried and said it fixed. I was hoping it would work. Update to a new radio that doesn't get hot so you don't have the problem again (hopefully).

[dallasjim]

Originally Posted by thacounty

This may be from phone getting hot. Get a new phone or fix yours as stated above, unlock, and get a radio that doesn't run so hot.

I totally agree that it is a heat problem. I have it daily. I have tried different ROMs, radios, hard and soft resets and still have the issue. I just open the keyboard and turn it off for a minute. Then the keyboard comes back. I don't feel like installing the stock ROM to go and fight with Sprint. I know it will be fine when I get there.

I am using Sprint Radio 1.11 and Energyrom 3.0 (an AWESOME ROM) =D>!

[sedakai]

i had this problem and now i have a htc paperweight... it doesnt turn on anymore it just vibrates...BUT if you hold in the reset button its fully functional anmd guess what THE KEYBOARD WORKS wtf is going on with my tp can anyone figure out how the reset button is allowing the phone to turn on, but the sec i let go it shuts down???

[kohlio18]

Going into a Sprint store and screaming and yelling may not be the best option. I would do everything in my power to NOT help you if it was me. Call customer service if you want to be an A-hole. You can check with a repair store to see if it can be fixed. Which in this case my guess would be "No" but, they can still order a replacment phone if it's not damaged and still under warranty or you have TEP. You can also log onto your Sprint.com account, go to store finder and self repair option. This will allow you to order a replacement phone that is sent directly to you without being hastled by anyone in a store. If your phone's wet when they get it (or damaged in any other way) you will get charged full replacement cost. If your worried check with a Sprint store to see if it's covered. Sprint is and should be honoring the manufactures warranty in store and be able to replace it at no cost.

[codybear]

Originally Posted by chrisf707

Yea, it didnt help either. I took the phone into a sprint store, and since the phone wasnt too old they said it is covered under the phones warranty... They ordered me a refurbished TP and i picked it up 2 days later.

you got screwed.
The keyboard issue is covered by the manufacturing warranty,
which warrants the right to a NIB replacement. (New In Box)
It even says so in the actual manufacturing warranty.
Ridiculousness.

Originally Posted by thacounty

Cool, someone else tried and said it fixed. I was hoping it would work. Update to a new radio that doesn't get hot so you don't have the problem again (hopefully).

It worked for me for a while.
but then when the ribbon most have fully popped out,
it doesn't work.
I think it only works if it's like half in/half out.

[NinjaMom]

Originally Posted by codybear

you got screwed.
The keyboard issue is covered by the manufacturing warranty,
which warrants the right to a NIB replacement. (New In Box)
It even says so in the actual manufacturing warranty.
Ridiculousness.

Where did you see this? I can't find anything on this.

My keyboard on my 2nd TP died today. Did the spacebar fix and it worked. Not sure how long it will last though.

Called the "local" repair centers... "We don't have the parts. We only replace them." Don't want a replacement. Want my phone with my invisible shield on it working.

[PlyrOfD602]

My TP keyboard hasnt worked at all!!! for months and I just tried this fix and wahlaah!!! Awesome. I just turned my phone off took the batt cover off and pressed hard on the space bar on the slideout keybrd held it for a minute and did it a cpl times pressing firmly but not too hard to brk it obviously... replaced cover turned on and Bam it works once again... Nice

[andreasppc]

Originally Posted by thacounty

It is usually hardware related. A guy had some luck in another thread just like this by taking off battery cover, sliding phone open, and pushing the space bar very hard. He said like you thought it might be too hard. Don't break it, that would be counterproductive, and I am not responsible for what you do to your phone, but another guy tried it on his bad kb phone and he had luck with it also. If mine quits again I'm going to try it.

This may be from phone getting hot. Get a new phone or fix yours as stated above, unlock, and get a radio that doesn't run so hot.

Wow, I can't believed this actually worked for me. I was reading it and started thinking how stupid it sounded, but to my surprise...wallahhhh. ..magic.. it works..

Just so you know sprint phone tech support walked me thru reprogramming my phone to fix my keyboard, which it did, but only worked for a few hours.

Lol, who knew the spacebar trick would actually work. thanks a million. Great advice!!!

[johnwise]

Yes pressing space button also works for me
first it's only last for few minute
then i try again, its only can hold for few minute again
then I try a bit longer pressing the space button, and then it's work almost few hours now without trouble
i will wait few day to make sure it's already fixed
my friend said that under the pad they have some flex cable that sometimes problem

Hope it's will be ok
thanks for the tips