I cant remember my pass/lock code to my touch pro - Page 2

Major_Nate · #11 (**permalink**) 07-23-2009, 07:24 PM

Quote:

Originally Posted by nextelfixer

If you are on Sprint, bring in your phone to any Authorized Service Center. We have a program called SNRMS which can get into the phone and read the lock code, which can then be reset if you like. If you have the service and repair coverage, it will be no charge. Also, if your phone is still in warranty, there will be no charge for the service. If this has helped in any way, please click on Thanks.

Ha, has your SNRMS been working? Half the time, ours will not connect to any phone. It may be another bad USB Hub.

fatboym · #12 (**permalink**) 07-23-2009, 07:31 PM

Domsim & Ninja mom who are posting a warning about someone finding a phone & trying to unlock a phone that does not belong to them.
I agree with that & I see how that could be a possibility.
My situation is not that. I have been to Sprint & called HTC, both unfortunately have said "a HARD RESET" is the only way! I am in the telecom business & take in account of theft, hacking, moding & trying to access all what does not yours.
My thinking was going to Sprint they can see my Name & info posted on the front of the screen, they can match the ESN & S/N to my account, but no dice. I am extremely upset about this. This is my 2nd Touch Pro in less than 5months. I was not able to sync my new one yet since I recently moved to a MAC.
So I understand your apprehension & advice. Besides that this site has many of the aforementioned "hacks
, mods, ETC" that are not from the Manufacturer. just help me with some direction if you know how I can save my data?

DomSim · #13 (**permalink**) 07-23-2009, 07:38 PM

well you cannot (that i know of) get around the lock. the info that was given to the fraudulant guy was how to hard reset the device to remove the pin. if you have lost yours (how?) and sprint wont do it, then pretty much your only option is a hard reset

fatboym · #14 (**permalink**) 07-23-2009, 07:49 PM

I did not lose my password, I have been using the same password for a couple months. I just got tired of having to enter it every 2hrs, so I reset the time for 12hr & the next time I had to use it the phone did not recognize it? I just cant imagine the provider or HTC does not have a way to resolve this issue. A good company plans for all forseen potential issues.